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hassansenpai
Adept I
Adept I

5700 XT Black screen issue

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Hello everyone,

I wanted to write on this forum and discuss my frustrations with this card. I got this card about two months ago (August 2020) and the amount of time it crashed on me and the anxiety i got from it is insane. I tried so many solutions on so many forums, downgraded the Adrenaline application version to the most "stable" version, undervolted my GPU, increasing the fan speeds and added a new fan to the case but it never got past 50C. I tried everything for this it because i want it to work, when it functions as it should it runs smoothly and i got very high fps with it. However, every single day since i bought this card, every single day, it crashed at least once. There hasn't been a day that went by without my PC crashing. Its crazy to think this issue is still ongoing since July 2019. This is my last resort to find a solution because i already sent it back for a refund/warranty but they told me it functions correctly, but the thing is it works fine when browsing the internet and stuff like that but it always, and I MEAN ALWAYS crashes when i start playing a game. I tried LOL, R6, Raft, Phasmophobia, Fall guys, COD MW. It always crashes mid game at least once before i have to restart and reconnect to whatever game i am playing. I don't want to complain more about this card, these are the specs of my pc:

Describe your system:

  • AMD Graphics Card
    • model; Asus TUF 3-RX5700XT O8G Gaming Graphics Card
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 20.9.2
  • Display Devices
    • LG TV (not sure about the model) 1920x1080 @60hz using HDMI
    • AOC 24G1WG4 1920x1080 @144hz using DP 
  • Motherboard + Bios Revision
    • model; MSI b450 Tomahawk (latest bios)
  • CPU/APU
    • AMD Ryzen 5 2600
  • Power Supply Unit  Make, Model & Wattage
    • Corsair CX650M 650W ATX Power Supply,80 PLUS Bronze
  • RAM
    • Amount of memory installed; 32GB @3200MHz 

Honestly, I am not sure what else i can do to fix this issue but i am hoping for the best, please let me know if there are any solutions that worked with you. I also wanted to mention that i built my pc a year ago so its not old and its not an issue with my pc, because before i got this card i was using a ZOTAC GTX 1060 6gb and everything was working fine but when i upgraded to the RX5700 XT everything went downhill, i upgraded my RAM, Power supply and bought new fans incase it needed more power and air circulation but none of them were the cause of these crashes, please help. 

Thanks for reading.

Have a good day.

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1 Solution

Accepted Solutions
hassansenpai
Adept I
Adept I

Re: 5700 XT Black screen issue

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Hey bro,

I tried what accn‌ recommended which was updating the vbios, its been two days not a single problem! try that for now and see how it works for you!

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18 Replies
accn
Elite
Elite

Re: 5700 XT Black screen issue

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Try to update your vbios, I heard it helped many ASUS TUF owners

hassan313
Journeyman III
Journeyman III

Re: 5700 XT Black screen issue

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me too i have same problem when i use browsing its working well but when i play game it crash

it my last time i buy amd graphic

you can reduce the clock gpu -25 percent in adrenilin software then it will work without problem but you lose what you payed for graphic card

my rig is amd ryzen 2600

rx 5700 xt chalanger

600 w evga power supply

16 gb 3200 corsairNew Bitmap Image.bmp

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ethanhooker
Adept I
Adept I

Re: 5700 XT Black screen issue

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I have this exact same issue, I keep waiting for a driver update as they are meant to fix this.. but never does!

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hassansenpai
Adept I
Adept I

Re: 5700 XT Black screen issue

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Hey bro,

I tried what accn‌ recommended which was updating the vbios, its been two days not a single problem! try that for now and see how it works for you!

View solution in original post

accn
Elite
Elite

Re: 5700 XT Black screen issue

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I'm glad if this solution helped you. I have exactly the same problems, but I have a reference card, and AMD did not release vbios updates for it, and I still suffer from crashes

hassansenpai
Adept I
Adept I

Re: 5700 XT Black screen issue

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I tried doing that but nothing changed at all, these are the stats that i used/adjusted. I also increased the power tuning limit option to the max. still was crashing. it only happens when gaming as well just like you. i was told to not ult tab from full screen games and to not use dual monitors while gaming but i found that ridiculous if that was the case. A graphic card shouldn't limit you from using two monitors or ult tabbing from a game. Updating vbios  is working for me atm.

pic1.PNG

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hassansenpai
Adept I
Adept I

Re: 5700 XT Black screen issue

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Hope it works out for you bro. thanks again. 

caffeine
Adept I
Adept I

Re: 5700 XT Black screen issue

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Hey guys, How to update VBIOS? I have the same issue since I bought my GPU 5 months ago,, And one more question, is it still stable with no crashes after the VBIOS update ? 

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accn
Elite
Elite

Re: 5700 XT Black screen issue

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Check if there was a vbios update for your gpu, maybe you have nothing to update

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