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5700 XT black screen crashes in games, on desktop, or using browser.

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When are we to expect a solution from AMD to the random black and blue screen crashes the 5700 XT is causing daily on our PCs?

(Keep your suggestions of using DDU and reinstalling the drivers - obviously i have tried everything by now!)

I need a confirmation from AMD that they know the root cause, and that a proper fix is coming soon.

I will be returning my card as faulty at the end of next week if I don't get a satisfactory response from AMD before 26th of July.

I did not pay 460 EURO's to be a QA tester for your hardware while it causes me to lose data daily, AMD!

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Journeyman III
Journeyman III

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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Adept II
Adept II

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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same thing, it is so annoying. AMD Please do something against this, i paid almost 400€ for this and this bug makes the card almost useless. This needs to be fixed RIGHT NOW

Journeyman III
Journeyman III

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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Really hoping we get an updated driver or something this week. AMD is oddly quiet on this, some communication that these issues are being acknowledged and worked on would be nice.

If we don't have anything by the end of week I'm going to be forced to RMA. I hate giving Nvidia money, but I just want a working graphics card at this point. 

Adept II
Adept II

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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I've send the link to this thread to the AMD Customer Service. I hope this gets fixed soon.

Adept II
Adept II

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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Potential Solution:

Wanted to get a comment in here to mark as solution, as myself and others seem to have stable systems. Here are the steps we took:

 

  1. Start with a fresh install of Windows 10 version 1903 (Solution should work regardless of this, but use as last resort)
    1. I had ethernet unplugged as I did the install
  2. Update your motherboard BIOS (My X570 came with a bios more than a month old)
    1. Usually requires FAT32 flash drive
    2. Check in your motherboard manual for appropriate steps
  3. Disable Microsoft Automatic Updates
    1. Type Check for updates
    2. Click Pause Update
  4. Install motherboard CHIPSET driver from AMD.com (Chipsets > AMD Socket AM4 > Choose your board type) 
    1. DO NOT install the chipset driver from your motherboard manufacturer
  5. Restart
  6. Plug ethernet cord in
  7. Download and install Processor driver from AMD.com (Processors > Ryzen Master)
  8. Restart
  9. Download and Install C++ in sequential year order (I did a fresh install, so I did not already have these)
    1. 2010 C++ (x64)
    2. 2015 C++ (x64)
    3. 2015-2019 C++ (x64)
  10. Restart
  11. Download and Install Adrenalin 19.7.2 from AMD.com
    1. 420mb version - DO NOT use Auto detect & DO NOT update within Adrenalin
  12. Restart
  13. Check for Windows Updates
    1. Repeat until your fingers are numb & restart after each update is installed
  14. Enable Microsoft Automatic Updates
    1. Type Check for updates
    2. Click Check for Update

 

You'll want to run the following everyday until your issues stop

  • Check for Windows Updates
  • DO NOT allow Radeon adviser to enable settings
    • Specifically Virtual Screen Resolution (VSR) and Enhanced Sync - leave these OFF
  • Run DirectX Diagnostic Tool - Type DXDIAG in the start menu and run
    • click next page and exit when done
  • Run system file checker periodically in CMD as admin: SFC /scannow
    • If you have issues that are not resolved, online repair SHOULD correct the issues
  • Run the online repair periodically dism /online /cleanup-image /restorehealth
  • Avoid using multiple programs at the same time to monitor temps/utilization
  • Avoid clicking on Windows notifications while in-game
    • You can fully disable these within Windows settings
  • Avoid using MSI Afterburner

 

Use Event Viewer (Run as Administrator) to find errors:

  • In start menu, type Event Viewer
  • Right click, run as administrator
  • On the right side click
    • Create Custom View 
    • Event Level: Critical, Warning, Error
    • Choose Event Logs:
      • Windows - Application
      • Application & Services: Hardware events
    • Click OK, and name this filter Summary of Errors or whatever you want
      • This is how I am able to spot application errors after computer restarts or BSOD
  • Repeat and make a second filter
    • Create Custom View
    • Event Level: Critical, Warning, Error
    • Choose Event Logs:
      • Windows - Application
    • Choose Event Sources
      • Application Hang
    • Click OK, and name this filter Game Errors or whatever you want
      • This is how I am able to spot the r5apex.exe errors

 

PS: - If Adrenalin 19.7.2 doesn't work - DDU the driver and start again

DDU Link

  • Launch Option: Safe Mode
  • Upon restart, choose GPU driver
  • Select Remove and Restart
  • Upon restart, reinstall 19.7.2

 

#solution #support #help #5700xt #AMD #x570 #AM4

helped for me at least since 1 day everything is perfect

Adept II
Adept II

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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Okay no, it keeps crashing. AMD PLEASE FIX THIS.

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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I've had 2 days of system uptime now since the last crash.

Haven't changed anything on my pc, other than the fact that since the last crash i have not touched Wattman as it boots with defaults. It's running right now with the default voltage and fan curve, with which I'm not comfortable running games with as it cooks the GPU with it's low max fan speed.

I know if I go into Wattman and correct the crap default fan curve I'm gonna have a crash soon...

This sucks.

I bought this card for gaming, not browsing the web.

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Adept II
Adept II

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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I need to use wattman otherwise i cannot use the card properly. It heats up to 70°C when i browse on the web. now i got the fan at 60% and i can do everything but i need to handle with black screens.

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Adept II
Adept II

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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Does your power supply have less than 600W

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Adept II
Adept II

Re: 5700 XT black screen crashes in games, on desktop, or using browser.

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Radeon™ Software Adrenalin 2019 Edition 19.7.3 is out lets hope that the bug got fixed.

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