I just bought my 5700xt 5 days ago and since i installed it i started getting black screen when i start play any game !!
First, the screens goes black , then keyboard and mouse goes off , but pc still running but freezed , i have to force reboot it by power button ! I cannot play any game !
Here is the steps I tried but didn't solve the issue :
- used latest software update
- downgraded the software
- used DDU in safe mode to fully uninstall the software and all drivers then did a fresh install for the software
- prevented windows from updating drivers.
- increased RAM Mhz to max
- played in low graphics
- played in windowed mode
- unpluged and re-pluged the gpu
- increased fan speed to max so the temp of the gpu didn't go over 52° max.
- windows up to date
- checked power supply and cables
I know some of those steps that i did is not neccesary but i would do anything cuz i am desperate and hopeless.
So can you guys help ?
CPU : Ryzen 9 3900x
GPU : 5700 XT
RAM : 32GB 3200 mhz
Windows installed on seperate SSD
I have the same problem with a brand new RX 5600 Xt gigabyte model: GV-R56XTWF2OC-6GD (buy in France)
I've never had any trouble with my computer,
24 gig's Ram
by installing this RX 5600Xt card, I started from an Iso version of Win10, fully updated.
Then installation of the AMD drivers and the ... crash !!!
green screen randomly.
impossible to use.
By uninstalling the drivers, no more worries ...
I installed old Drivers, same Green Screen problem.
I'm not going to spend my time trying to find a solution for AMD (and gigabyte) programmers are paid enough at home to provide a quality product and seeing the posts on the forums, there are thousands of people who have the same Green Screen problem.
I've never had any problem with Nvidia (whose cards I've been changing for 15 years)
Well, now I'm going back.
RMA of my card and I'm going to change it for a RTX2060, whose drivers are fully completed.
It's really disgusting to design such mediocre drivers... !!!
Please could you provide this information as i see some of it is missing from your post. https://community.amd.com/thread/196209
A picture of the inside of your PC case and more information about your PSU would be helpful.
I have the same problems. A piece of broken iron. You buy a product and wait a year or two for it to start working...we'll have to take an alternative. It's good to have it
Hi, some news :
My graphics card RX 5600 XT went back to the seller in RMA.
Exchange made for an GTX1660
Everything works perfectly now, no more worries, no more black or green screen, the drivers works fine.
AMD deserves to go bankrupt!