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Graphics Cards

Adept I

The screen freeze when 1 of the 2 monitors is off (RX580)


I am using 2 monitors for my PC, one is PC monitor and the second is my TV which is maily use for kodi.

I started having this problem that whenever the TV was off or on a different input (let's say HDMI1 instead of 2, which my PC is conntected to), the screen would freeze every couple seconds if i move the mice.
If I only use the keyboard there was no problem but once i also move the mice it start happened.
On safe mode it doesen't happened.

Any idea for soltuon?
using windows 10 64bit.
My gpu is RX580 8GB 

I tried to update driver and it didn't help.
2 Replies

Have you tried updating the Mouse driver?

Edit: Their is a current AMD Forum Thread open about this exact problem. amdmatt​ asking for DiagDX to be sent to him for Engineering. Here is the thread that you can also post your problem on: AMD Radeon Software 18.5.1 freezes my computer every 5 seconds

Please supply the following computer information as required by AMD Forums rules: INFORMATION REQUIRED WHEN POSTING A QUESTION

Journeyman III

AMD and Windows 10 April update issue.

See also: AMD Radeon Software 18.5.1 freezes my computer every 5 seconds

Would like to get this fixed.