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Graphics Cards

Journeyman III

radeon rx 6500 xt hdmi shuts off when playing wow

today i bought this card and a new power supply to run it and it seems like when i enter world of warcraft lich king the card turns off or the hdmi port shuts off and i have to reboot to get back to windows.  any ideas??

i am running on a dell ispirion 3800 series so it is a little on the old side but the game runs with the usb to hdmi dual adapter i was using, the game just kept telling me to upgrade the video, so i did.

1 Reply
Adept III

It sounds like there may be an issue with the compatibility of the new graphics card and your Dell Inspiron 3800 series. It could be that the power supply you purchased is not providing enough power to the graphics card, or there may be a driver issue.

First, make sure that your power supply meets the minimum requirements for your graphics card. You can usually find this information on the manufacturer's website or on the packaging of the graphics card.

Next, try updating your graphics card drivers. You can do this by going to the manufacturer's website and downloading the latest drivers for your specific graphics card.

If neither of these solutions work, it could be that your Dell Inspiron 3800 series simply isn't compatible with the new graphics card. In this case, you may need to consider upgrading your entire system to a newer model that can handle the graphics card.