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Graphics Cards

Journeyman III

Atikmpag.sys,amdkmdag.sys bsod amd graphics hardware

Getting bsod or screen freezes/crashes. only way to recover is by powering laptop off by pressing the power button. tried installing every recommended driver for this like 20.4.2,20.8.2,19.3.1, still same. It fixes itself if I restart it by pressing the power button three times in the fourth attempt it works, still don't know why it happens.

Tried MiniDump and got some log files I will put the link below: 

Is there any conflict from the dump files? 

from the log file it also said "An attempt was made to map a file of size zero with the maximum size specified as zero", don't know what that means.

I tried the following methods that doesn't work

  • Tried installing the adrenalin and the pro drivers yet it doesn't work
  • Tried all the power settings to change.
  • Drivers are up to date, tried reinstalling.
  • The Intel driver is also up to date.
  • Tried DDU, cleaned and installed not working.
  • Tried the drivers from manufacturers website.
  • The EnableULPS key in regedit is set as 0 to fix as other issues.

Laptop -dell inspiron 3537

amd driver - amd radeon hd 8670M

Windows 10 version - 21h2

Tried everything I can maybe the driver is conflicting with other drivers., hardware or any other problem. any solution??


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