I recently purchased an RX590 and installed it in my pc. Installed the card, created an AMD rewards account and downloaded the product verification tool, but I am unable to run the tool as I constantly get an email and password do not match error. I am using the same login that works for the AMD rewards site and have changed the password and redownloaded the tool multiple times and even created another account with a different email and password and still get the same error. The frustrating thing is that I have submitted two support tickets and both answers I got back were completely unresponsive to my issue and were cut and paste "You must have a qualifying product installed....." answers. It is obvious no one even took the time to read the information I sent or the attachments I provided. Hopefully someone in the forum has gone thru this or a responsible AMD employee will see this and provide actual support.
I did not had the same problem like you but i got the same bs emails from them.
Just keep writing them!
the first 2 emails i got was probably from a bot
3rd mail was like ...do you still have a problem ...reply back within 24 hours or this ticket will be permanently closed.
and the 4th was from a real person!!!
so just keep sending them emails .)
I found a solution for the AMD Radeon Software & Drivers Bug "Radeon Software and Drivers versions do not match. Please try again after updating to the latest version(s)." and "Radeon Settings and Driver versions do not match. Please try again after updating to the latest version(s)." To solve the bug, please follow the steps:
Now, the AMD will be install and after that, restart your pc and the AMD Driver will work.