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Journeyman III
Journeyman III

Trying to redeem Civ 6 code

Greetings. I was emailed a product key from NewEgg during the promotion where I would get a code for Civ 6 after a qualifying purchase. I tried to redeem it online and was told in an email that the wholesaler should have sent me a code.

So I did it again and attached a proof of purchase because I may have forgotten to the first time around to see if that would work. I got an email back regarding my first ticket 390626 that I should have gotten a code from NewEgg for it. I still have not heard back regarding my second ticket # 391905 and I'm hoping it wasnt closed because my previous ticket # was addressed.

What should I do?

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4 Replies
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Community Manager
Community Manager

Re: Trying to redeem Civ 6 code

All game codes are provided by the point of purchase. Please DM me with the code you were sent by Newegg.

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Community Manager
Community Manager

Re: Trying to redeem Civ 6 code

I've checked and been told that they are waiting for you to send in a copy of the receipt.

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Journeyman III
Journeyman III

Re: Trying to redeem Civ 6 code

Hi Ray I attached a screen shot of my invoice number and product from

NewEgg on my second ticket I sent in. I can try to get another screen shot

with more info sent over later today. Should I put in another support

ticket then?

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Community Manager
Community Manager

Re: Trying to redeem Civ 6 code

No need to open another ticket. Just respond to the ticket where they asked for that info.

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