cancel
Showing results for 
Search instead for 
Did you mean: 

General Discussions

marufura
Adept I

Re: RMA NIGHTMARE

Jump to solution

An update about a week after I wrote that first report....

After the Ombudsman Service contacted AMD they all of a sudden seemed to be able to find the parcel with my CPU. They even magically were able to check the CPU at the very same moment and inform me that the replacement CPU is now ready to be shipped.

I have no tracking number or anything that proves these things though. Contacted them to ask for it but have no answer yet.

I'll post updates here when they are available.

Thanks again to the people who replied to my post! A little understanding and sympathy can really really help to soften the blow. Also thank you for being nice and reasonable people. I posted the same report on Reddit and the replies there were... well, let's say not half as reasonable as yours! ;-))

Thank you!

VValdemar
Adept II

Re: RMA NIGHTMARE

Jump to solution

Things have started to move, that's good! Further good luck to you! We support you morally!

marufura
Adept I

Re: RMA NIGHTMARE

Jump to solution

Mr. Ombudsman REALLY made a difference!

The replacement CPU was shipped at light speed. Actually shipping it from Amsterdam all the way to my home in Austria took less time than for AMD support to answer a simple email question. 

A little fun fact.... well, fun for you, another PITA for me.... when I first booted with the new CPU installed the screen stayed black and the ASUS mainboard showed Q-code 02. It took me half a day to find out that the reason was that I had two display ports connected (which was the case all the time with the old CPU). Turns out that I had to boot with only one display port cable connected, enter BIOS, there connect the second display port, save and reboot. After that I was able to boot with both display ports connected.

Thanks again to the people here who supported me!

View solution in original post

VValdemar
Adept II

Re: RMA NIGHTMARE

Jump to solution

Congratulations @marufura ! I'm happy for you!

0 Likes
BrainsCollector
Adept III

Just as I though. Congratulations on winning this one wit...

Jump to solution

Just as I though. Congratulations on winning this one with this kind of solution. It's really unfair that normal customer have to walk through such a mess to just prove company that they are wrong and to prove their lack of any professional approach, also not giving a f* about users but focusing on marketing. 

I have solved my problem as well, as mentioned, I had some problem with cpu microcode... turned out, raiser cable was causing it, and in the moment cpu was connecting with pci line it was loading pci 4 instead 3 and it was displayed as cpu problem, not gpu. After forcing it to always work in gen3 instead auto, problems vanished. 

0 Likes
marufura
Adept I

Re: Just as I though. Congratulations on winning this one wit...

Jump to solution

Thanks to you guys!

And great to hear that your problem is solved too, BrainsCollector!

Now we can have a relaxed weekend ;-))

PS: I absolutely agree that it's a shame how little companies (and politicians, too btw) care about people. But I also think that we will soon see a counter movement where lots of smaller stores will pop up whose main attention will be customer service. I really think this is one of the things people REALLY miss and therefore this will be a successful business model.

0 Likes
skocza
Journeyman III

Re: Just as I though. Congratulations on winning this one wit...

Jump to solution

good to hear you resolved it st the dnd .. mine cpu is already lying there in netherland for a 3 weeks and nothing happens, amd barely replies and just got a reply thst i should not sorry after many mails sent by me .. btw DHL delivered the cpu in 2 days from czech to netherland, really nice, but amd there is just apparently sitting , watching the unpacked box maybe and doing nothing :-(, such a shaˇe .. sorry amd but last time a bought your product

0 Likes
skocza
Journeyman III

Re: Just as I though. Congratulations on winning this one wit...

Jump to solution

May i know how long it aľl took please from send the cpu until you got replacement? Also what mails you used to communicate with them? first Tech.support@amd.com then SIR - rma.amd@sircompany.com.br ?? Thanks a lot

0 Likes
marufura
Adept I

Re: Just as I though. Congratulations on winning this one wit...

Jump to solution

Skocza, sorry to hear that you're treated like this! It really seems like AMD hates their customers.

When I contacted Ombudsman about three weeks had passed from when I sent the CPU. And in those three weeks no real development had happened. They obviously lost my CPU so they didn't contact me at all. Only when I contacted them they communicated with me. At first they said that they had received my CPU and that it would be replaced. When I contacted them again they all of a sudden said that there was no CPU and that they wouldn't do anything unless I send me CPU. It was a terrible mess. I was seriously afraid I would never see my CPU again. That's why after three weeks I asked Ombudsman for help. As soon as Ombudsman wrote AMD things suddenly happened super fast.

During that process I was in contact with TECH.SUPPORT@amd.com. And after Ombudsman had taken over I used the form on the AMD website to ask for the tracking number. The answer to that came from customercare@amdsupport.tech.

The communication with the people at TECH.SUPPORT was super slow and not very friendly from their side. The communication with customer.care (AFTER Ombudsman had contacted them) was much faster and a bit friendlier.

Still the whole process was a terrible experience. 

Unfortunately there isn't really much we can do to help each other. But should anyone start a petition or anything else that needs lots of other people, I am always willing to help.

I hope your case will be solved very soon, skocza! I know how you're feeling...

0 Likes
skocza
Journeyman III

Re: Just as I though. Congratulations on winning this one wit...

Jump to solution

Thank you very much marufura for your reply, really appreaciate ,,at least someone is replying right ... today I got reply from SIR after I did what I didnt want to do and said them that I will escalate it further for some attorney here in my country to solve this as 3 weeks of not touching and not knowing even if cpu was delivered or not into the right place is horrible, so they replied pretty quickly, but that reply looks weird anyway - something like SIR is charging my RMA to AMD and without it they cant get the collection - so i am now starting to be even more confused .. anyway, thanks for support man at least from you here an denjoy your replaced cpu, you deserve it ... 

Thanks again for the entire description what happened to you again and also for those contacts you gathered during that rma nightmare ... :-(, that had to be rally a nightmare.

After this all my experience and see yours, I doubt I will buy amd again as this is unacceptable

 

0 Likes