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jaymille
Adept I

Radeon RX-560; I feel scammed.

I bought 3 new Dell XPS-8910 desktops in December.  I bought when the only specs available were for the REAL AMD Radeon RX-560 2 GB card.  I haven't felt video was delivering the way it should/I expected and started digging.  I think I was sold 1 product (STRIPPED DOWN VERSION) when available specs told a different story.  How did I not get taken for a ride and what are my options?  I've never embraced AMD, never owned a processor.  This could seal the deal.  Color me, ... REAL DISAPPOINTED. 

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23 Replies
elstaci
MVP

Re: Radeon RX-560; I feel scammed.

Download GPU-z and see what it indicates for all your AMD GPU cards.

AMD is not responsible for what others install in their computers for sale.

You need to go to the place of Purchase and ask your question if you find out the AMD GPU cards are not what you expected. Where did you purchase the Dell Desktops? was it from Amazon Marketplace or Ebay or something similar or a local store?

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jaymille
Adept I

Re: Radeon RX-560; I feel scammed.

Gee, thanks. I think I purchased from a reliable vendor, DELL

fulfilled by Costco. AMD IS AT FAULT, not the vendors downstream that

were lied to! (You must work on an AMD contract.) Dell and Costco

reported components based on what manufacturers provide when

components were purchased. GPU-z VERIFIES the AMD Radeon RS 560

installed in these (3) Dell branded computers are really 400 Series

that were lied about by AMD. There, did I cover everything for you,

clearly enough?

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elstaci
MVP

Re: Radeon RX-560; I feel scammed.

The RX 5xx series is based on the RX 4xx series cards. They both use the same architecture. The RX 5xx series is just an upgraded version of the RX 4xx series cards. You can read about it here from PC world: AMD's Radeon RX 500-series graphics cards are a faster, better Polaris for new PCs | PCWorld .

Second: DELL seems to sell Visiontek RX 560 (which is no longer available) for their DELL Computers : Radeon RX 560 Overclocked 2GB GDDR5 3M (DP, HDMI, Dual Link DVI-D) | Dell United States . When DELL advertises AMD RX 560 they are saying it is a GPU card with a AMD GPU Chip installed. Not necessarily made by AMD.

So, if you remove the RX 560 card it will either say Visiontek or DELL and not AMD. Like I mentioned. AMD has nothing to do with what Manufacturers installs in their computers. You need to go to DELL Support and find out.

CLEAR ENOUGH?

hardcoregames_
Big Boss

Re: Radeon RX-560; I feel scammed.

post the gpu-z image here

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jaymille
Adept I

Re: Radeon RX-560; I feel scammed.

>>post the gpu-z image here

I continue to feel scammed while Dell and AMD circle wagons.

"Misunderstandings" doesn't explain advertising 560 and shipping a

variant 560D, a cut down model more like a 4xx model. To my

interpretation the GPU-Z image/data displays all the characteristics

of AMD Radeon RX 4xx. The manufacturer is ambiguous: Identified by

"AMD Radeon Settings" as an AMD manufactured device (Vendor ID 1002

) and MS Device Manager | Hardware IDs (AMD Recommended utility)

identifies 1028 (Dell). In Device Hunt (AMD Recommended utility) the

device ID (67EF) returns AMD "Baffin [Radeon RX 460/560D / Pro

450/455/460/560]" and using Dell as manufacturer, THERE IS NO

RESULT. Also, Dell addressed the situation with the following

statement yesterday:

Dear Xxx,

Thank you responding back to us with the complete information.

Sorry for the inconvenience caused due to the concern issue.

Xxx, Dell doesn't manufacture AMD video cards this video card which

is installed on the Dell system is an OEM version and not a retail

model as a result there might be slight performance difference,

however this model is perfectly capable to play games which is design

to work with (AMD Radeon (TM) RX 560) this model would be able to play

the games which is compatible with this card. So would like to know

have you tried playing any games to test its functionality.

Unfortunately Dell doesn't take into consideration of any third

party test results.

Thank you for choosing Dell and have a great day.

Sincerely,

Xxxx Xxxxx

Dell Technical Support

Shift Time - 10 AM to 7 PM CST

AMD has 'released' (or renamed) a number of 560 variants after the

fact, some of which have all 4xx characteristics. The video card

(characteristics) in question doesn't even have a designation on AMD

site. The card was sold as "2 GB AMD Radeon RX 560" with no

designator. So if anyone wants to call this card a 560, which

designator/model 560 is it?

Costco will accept these 3 computers back as returns (beyond 90 days);

Dell would like to wash it's hands of the controversy with its

statement and AMD, well, I can't find a way to contact except through

forums. (Clever.) I'm dying to hear where I misread any of this

information, ... I would like to NOT feel scammed and won't/can't

return the computers (the deal was unbeatable.)

Lastly, I fell into the 'sarcastic' response trap too. If you have

insight or information please contribute, but can we please keep it

civil? Whether my feelings are justified or not, it is a legitimate

discussion topic. Thank you. J

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elstaci
MVP

Re: Radeon RX-560; I feel scammed.

"Gee, thanks.  I think I purchased from a reliable vendor, DELL fulfilled by Costco" &"There, did I cover everything for you,clearly enough?"  Sounds like sarcasm to me from you when you replied to an non-sarcastic post from me.

"Lastly, I fell into the 'sarcastic' response trap too.  If you have

insight or information please contribute, but can we please keep it

civil?  Whether my feelings are justified or not, it is a legitimate

discussion topic."

Let see if you follow your own advice.

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kingfish
MVP

Re: Radeon RX-560; I feel scammed.

Strange that Dell has different specifications/graphics than the poster is claiming....and doesn't have any option for the RX 5xx series cards.

Support for XPS 8910 | Drivers & downloads | Dell US

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elstaci
MVP

Re: Radeon RX-560; I feel scammed.

Seems like the DELL XPS8910 is a discontinued model. That is probably why Costco sold it cheaply. To get rid of it from its inventory.

At Dell, just about all the Discrete Graphics cards they use are from VisionTek. The only RX 560, which is not available, is from VisionTek that is sold at DELL.com. So, most likely, the card in the OPS computer is a Visiontek RX 560 card. This seems to be the same RX 560 card sold at VisionTek that is used by DELL: Radeon RX 560 2GB GDDR5 OC .

I took a look at your Link and read the PDF of the models Service and Specs. It mentions all Nvidia cards except for one AMD card, a R9-370 I believe. http://topics-cdn.dell.com/pdf/xps-8910-desktop_setup-guide_en-us.pdf . Seems like they added the RX 560 right before they discontinued the model.

According to this article, AMD Cutdown on some of the RX560 specs and resold it as a RX 560D model. This model was sold in Asia.AMD quietly downgraded some Radeon RX 560 graphics cards | PC Gamer

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kingfish
MVP

Re: Radeon RX-560; I feel scammed.

I don't see that...this computer is being kept fairly current...as the bios update of 2/2018 shows. This computer came with either a R 480 series or a Nvidia graphics. In any event, the poster seems to have been shipped the wrong computers...and I wouldn't have the one with the 480 graphics if it was given to me. Read some of the user comments.

However, a different model shows this > https://www.amazon.com/Dell-8910-Special-Silver-Desktop/dp/B0785SDHBF/ref=sr_1_3?ie=UTF8&qid=1523637...

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