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Journeyman III
Journeyman III

Please help resolve Support Ticket ID: 438782

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amdmattray_m

I'm very disappointed with how AMD is handling the rewards program.

My friend bought an RX 580 from Newegg, but he doesn't play FPS games, so he gifted me the Quake Champions code.

I have read the terms and conditions and there is nothing in there about gifting:

https://www.amdrewards.com/amdrewards/files/AMD-Rewards-Quake-Champions-Radeon-RX580-RX570-RX560.pdf

I provided exactly what was asked, yet now they are demanding the hardware receipt, which was never requested:

"If your AMD Unique ID or Unique Coupon Code was sent electronically:

  • Full, non-cropped image of your receipt (print screen or send the original email as attachment) with AMD Unique ID or Unique Coupon Code visible"

https://i.imgur.com/3XjPFpb.png

This is exactly what was asked and I complied 100%, so I don't see why they are causing more needless hassle.
When I bought an nVidia card, with free game, I was installing the game within minutes. I am actually planning to build a new computer next month, and I was planning to purchase a Ryzen 7 1700X. However, because they are treating their customers like criminals, forcing them to jump through endless hoops, I will now consider Intel instead, because I don't feel right supporting AMD, unless this matter is resolved appropriately (according to their own terms and requests).
I have already provided everything that was asked and met the requests. Now please fulfill the deal.
Thank you for your assistance. Have a nice day!
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1 Solution

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Community Manager
Community Manager

Re: Please help resolve Support Ticket ID: 438782

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Because of the high volume of fraudulent attempts at getting game codes, the Redemption Center often requires proof of purchase to be provided when redeeming a game code.

The only way to resolve this would be to get a copy of the receipt and provide it as requested.

RayM

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Community Manager
Community Manager

Re: Please help resolve Support Ticket ID: 438782

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Because of the high volume of fraudulent attempts at getting game codes, the Redemption Center often requires proof of purchase to be provided when redeeming a game code.

The only way to resolve this would be to get a copy of the receipt and provide it as requested.

RayM

View solution in original post

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Community Manager
Community Manager

Re: Please help resolve Support Ticket ID: 438782

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glad to see that you have found the correct answer to your question.  In order to help others with a similar problem to find this answer quickly, we have locked the discussion to keep it focused on the issue you reported.

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