The agreement for the AMD Cross-Ship warranty fulfillment service you
accepted required you to return your original processor to AMD within
30 days of your claim. Since we have not received the processor within
the specified time period, we will not be able to offer you the AMD
Cross-Ship service in the future. However, we will still offer our
standard warranty replacement coverage. This will require you to return
any processors to be replaced, prior to AMD shipping new units to you.
AMD Global Customer Care.
I have filed new Request after receiving 25-day reminder, and a guy from support suggested to ignore it. I have sent him link to DHL tracker that states it was delivered. But now I have no idea what to do with these tickets.
Can someone from AMD support check what is going on with RMA 2000241197 and why it isn't closed?