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jerich2
Journeyman III
Journeyman III

Re: ODR Info

 think you guys still didnt understood this , the process of warranty and replacemente was already accepted by AMD the problem was after with the company that should take my product back .

i need my things and i cant keep taking with company problems , i can understand things arent easy due to covid19 but we that paid our things and need them quick shouldnt be on this situations

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elstaci
Esteemed Contributor III

Re: ODR Info

You keep mentioning that AMD approved the RMA of your GPU card.

You haven't yet posted what GPU card, Make & Model,  you RMAed under Warranty?

Did you purchase the GPU card directly from AMD or from a Retailer?

If your GPU card is a OEM GPU Card (Sapphire, MSI, Asus, XFX, etc) it is up to them to replace your GPU card if applicable. Not AMD. AMD has no control over OEM AMD GPU cards.

If your problem is that it is taking too long to send a replacement that is something you need to take up with the company that made the GPU card not AMD UNLESS you purchased the GPU Card directly from AMD Store?

Also the reason it might be taking so long to replace your GPU Card could be the Manufacturer doesn't have any available at the moment, The pandemic making the RMA process longer than usual,  The Manufacturer has many RMA requests, The Manufacturer RMA department is testing your GPU card to see if it is defective and whether it can be repaired.

If the Manufacturer is going to repair rather than replace your GPU Card then it will take a long time to get it back. Depending on the type of repairs it needs tand then later on to check it before returning it back to you.

Normally if the Manufacturer is unable to replace or repair your defective GPU Card they will issue you a refund of some sort.

So please stop being so vague and you might start getting better answer from everyone.

Otherwise if you don't answer the above questions concerning your GPU card you are just wasting my time.

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leyvin
Miniboss
Miniboss

Re: ODR Info

[quote] think you guys still didnt understood this , the process of warranty and replacemente was already accepted by AMD the problem was after with the company that should take my product back .

i need my things and i cant keep taking with company problems , i can understand things arent easy due to covid19 but we that paid our things and need them quick shouldnt be on this situations[/quote]

You asked for specific information., and you were given an answer that what you seek doesn't exist. 

You were also provided with additional information on WHOM you should be Contacting and/or Making a Formal Complaint about... just because you dislike this answer doesn't mean you get to stomp your feet like a petulant child expecting us (who are Consumers JUST like you, and trying to help out of kindness) to somehow provide some miracle solution.

Okay, so you haven't had your RMA / Replacement Card back yet.
Okay, so you need it for Work.

As harsh as this is going to sound, that isn't actually our Problem.
If this is for Business Purposes AND without a Graphics Card you are unable to do your Business., then the onus is somewhat on you to ensure that there are Low-Cost Replacements that can be Temporarily used so any interruption due to Faulty Hardware (which can happen at any time for any number of reasons) is minimised to continue to be productive. 

It is either that or Budget in a way that you always have the spare income to purchase a replacement., as even IF you get an RMA Card Repaired and Returned; there is no guarantee it won't simply break again within another few weeks / months.

Realistically if a Card or CPU I have requires an RMA., I simply purchase a new one while going through the RMA Process (which can take up to 3 months at times; depending on Time of Year, Number of RMA Requests, etc.) and trust me Manufacturers aren't exactly in a hurry to get you back up and running; as they rarely extend Warranties or if they do it's not by much; nor is it full coverage like the original Warranty.

As such you're better off putting the RMA Card up for Re-Sale to recoup some of your losses.

I've oft had the misfortune of dealing with Customers from certain regions within Europe, and some of you are quite Rude and behave in the most Entitled fashion; often aiming anger at those who have little to nothing to do with whatever you feel your owed.

In fact I distinctly remember a rather unpleasant German who frequented these forums for a while., who was upset that a UK Business had decided to DENY his Refund for a Product (because it wasn't Damaged or Faulty, he simply was bored of it and wanted to trade it in to pay the difference for a Newer Model) ... and he went on some almighty tangent about how in Germany they would've honoured the Return regardless; and that he does it with almost everything he purchases.

Now as another Consumer, this type of individual frustrates me because they're the reason why various Premium remain high on certain products... and I dislike Companies having a reason to to gouge consumers more than they will typically be able to, but what's worse is as a Retail Employee myself; as I can see that behaviour from the other side, where you're stuck with stock you CAN'T sell (as it's pre-owned and open)., you CAN'T Return to Manufacturer., because there's nothing blasted wrong with it... but EU Law states you HAVE to take something back, well that's what a Business has to do. 

While I do believe in Consumer Rights., frankly I'd argue that in various cases now; they've gone too far while ignoring far more importantly elements - in a way that hurts Retailers all for entitled Consumers.

As as a key point here., you're in Europe... you must be to want to begin an ODR. 

AMD ONLY SELLS DIRECTLY IN NORTH AMERICA.
Buying On-Line is a Risk., especially as there is a clear time delay due to Postal / Delivery Services against a Physical Store you can walk into and they'll replace on the Spot, Provide Store Credit., or Agree to Reserve (and phone) when Stock is replenished.

If a piece of equipment is THAT important., you make provisions to be without for as little time as possible. 

Years ago., I recall I had a Radeon X1600 Pro that quite literally burst into flames (singed the whole case and motherboard); it ultimately had to be RMA'd as I'd bought it in a Store 200-300 Miles away before I'd moved. In the end I was without that Card for around 3 months... and in the interim I HAD to get myself a "Cheap" GeForce 6200 as a replacement; as it was about all my budget at the time would allow.

It happens sometimes, suck it up buttercup.

jerich2
Journeyman III
Journeyman III

Re: ODR Info

i understand a little better the imcompetence now when i see people like you using fóruns to be arrogant and awser like you did .

I am not a kid and i didnt came here to have people like you come here and insult me , if you dont like what you do or have any problem with your work that is on you not on me on any other costumer.

No sir , i dont have to buy 2 pieces of the same equipment just to prevent that who created it didnt do their job right much less when i paid so much for the said equipment .

Stop with the arrogance and with the imcompetence because AMD problem is exactly imcompetence problem , got this email and it is funny because i already awsered and sent a lot of awsers to the case which no one awsered but the problem are never the companies but the "kids"  as you say .

 It has been 25 days since your Warranty claim was approved, and we have
    yet to receive your return part.

    If we do not receive your return in the next 5 days, your RMA will
    expire.

    If you have already returned your part and are receiving this email in
    error, or you need more time, please send us message at
    http://support.amd.com/en-us/contact/email-form providing your RMA
    reference and the shipping details of the returned part.

    Best Regards,
    AMD Global Customer Care
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elstaci
Esteemed Contributor III

Re: ODR Info

The incompetence is not AMD but either the Shipper of the AMD part or you.

Obviously AMD is still waiting for the part that you shipped to them and they haven't received it yet.

The email is self explanatory.

Since you obviously don't know what AMD part you sent in for Warranty or it is a State secret to publish the AMD part,  I suggest you contact the shipping company and find out it the package got lost or you put in the wrong Address to AMD.

Did the shipping company verify to you that the part has been delivered and signed for by AMD?

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elstaci
Esteemed Contributor III

Re: ODR Info

@leyvin 

Since Britain left the EU does Britain still follow EU regulations concerning Consumers/Retailers when purchasing product Online or at a physical store in Europe?

I know this off topic but this something I would be interested in knowing for future reference. Thanks

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jerich2
Journeyman III
Journeyman III

Re: ODR Info

i have contacted AMD multiple times regarding the fact that the company only created problems instead of picking the product .

i cant put the adress wrong because it was AMD who sent me the papers to give to the transporter not me .

yes it is AMD imcompetence when they have the contacts in there and say people didnt contact them

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elstaci
Esteemed Contributor III

Re: ODR Info

again you are distracting from stating and not answering any direct questions concerning your issue with AMD.

AGAIN:

Did the shipping company verify to you that the part has been delivered and signed for by AMD?

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jerich2
Journeyman III
Journeyman III

Re: ODR Info

the shipping company cant deliver anything if they dont come to pick it .

I said that multiple times in the message sent to AMD support and on the awsers to the warranty case

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elstaci
Esteemed Contributor III

Re: ODR Info

Listen you need to complain to the Psychic Network about Users who can't read your mind on what you have or haven't done without posting it first here at AMD Forums.

AMD doesn't send the shipper to the User's house to pickup a AMD part. The User is the one responsible in TAKING THE AMD PART TO THE SHIPPER with the AMD Return label and the part boxed for shipping if applicable.

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