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General Discussions

amdmatt
Community Manager
Community Manager

Re: No order information received but payment taken.

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That's odd. Could it be in your junk/spam folder?

Either way, glad to hear it shipped okay.

maxpower19
Adept I

Re: No order information received but payment taken.

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Hello @amdmatt , if I give you my email and order number can you please check the order status? (you said at the beginning of this topic that you could do this)

I placed an order 3 working days ago without getting any emails from amd, yesterday I opened an e-ticket but I still didn't get a response.

I would greatly appreciate any help you can give me, I'm getting really worried now. Thanks

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maxpower19
Adept I

Re: No order information received but payment taken.

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nevermind, the card just arrived! I received zero emails from amd, but at this point I'm not complaining haha

aLpenbog
Journeyman III

Re: No order information received but payment taken.

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Same situation here. I ordered a RX 6900 XT 7 days ago. Didn't receive any emails from AMD yet. Payment was done via PayPal. And yes I already checked junk/spam.

Is there some shop related ticket system? I only found one for technical assistance and the amdrewards one and there is nothing linked in the AMD shop FAQ or should I just use the first one @amdmatt `?

EDIT: nvm, the GPU just arrived three minutes ago.

amdmatt
Community Manager
Community Manager

Re: No order information received but payment taken.

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We're looking into the issue of emails not arriving, apologies.
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juju42
Adept I

Re: No order information received but payment taken.

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Hi, 

I called customer service, and they were able to help me very quickly. There was an issue with my email domain ("@laposte.net"). I provided another address on the phone and I was able to receive the confirmation emails.

ZeroYeet
Journeyman III

Re: No order information received but payment taken.

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My guy, I'm probably as desperate as they are but still adamant on not fattening scalpers.

Any info on the script you used?

Discord is Zero#0623

Send a friend invite if you can. 

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