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coopii
Adept I

Re: Newegg not giving Game Codes nor Answering to my requiries

Update Amazon never responded to me and brushed me off. AMD Rewards did and worked with me to get it all sorted out.   I suggest you open a ticket with support on AMD rewards and they can work with company to get it sorted out.

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coopii
Adept I

Re: Newegg not giving Game Codes nor Answering to my requiries

May sound silly but I was told if you don't have the card installed it wont allow the code.  Also it was close to 2 weeks before I got a reply from AMD Rewards.

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dhruv051999
Journeyman III

Re: Newegg not giving Game Codes nor Answering to my requiries

But I have my card installed and in device manager it says rx 580 series and that means it’s installed ....has it got to do anything with windows cause I have 7 and I may need to upgrade to 10 ??? Also I have latest version of gpu drivers....and I have raised a ticket.... :(Sent from Rediffmail using iOS

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colesdav
MVP

Re: Newegg not giving Game Codes nor Answering to my requiries

Here are a few screenshots showing me redeem my Tom Clancy's The Division 2 Code following Ryzen 2700x purchase:
pastedImage_1.pngpastedImage_2.png

pastedImage_3.png

pastedImage_4.png

pastedImage_5.png

pastedImage_6.png

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colesdav
MVP

Re: Newegg not giving Game Codes nor Answering to my requiries

Will add explanation later but it took multiple code entries to get to the last step.
However it looks like I managed to claim the game code and might receive it at release day of the game.

colesdav
MVP

Re: Newegg not giving Game Codes nor Answering to my requiries

Hi.

I just managed to redeem the Tom Clancy's the Division 2 Game Code I received with the purchase of a Ryzen 2700x CPU. 

Simple three step process this time, now that the game is activated. 
(1). Log into AMD Rewards. 
(2). Click on "Redeem on Uplay with your Ubisoft Account".
(3). A "Log into Ubisoft" popup window will appear and you can then log into your Uplay account. 

You should see a message saying the following:

"Success
Tom Clancy's The Division 2 has been redeemed on Uplay PC."

The game will appear in your Uplay Library and you can then download it. 

Bye.

warsun
Challenger

Re: Newegg not giving Game Codes nor Answering to my requiries

Here we go again. OK i just bought a pack from Newegg.I get to AMDRewards.com an it says You need to install this new 3rd Party program we added to get verification. OK First off. No. Second off again. just give me my codes. I payed for it.

Screenshot_2019-05-13 Newegg com - Newegg shopping upgraded ™.png

So their really is no excuse you can give me. Well Maybe i will just install the program. I get this error message.

[1338:16CC][2019-05-13T23:43:51]i001: Burn v3.11.0.1701, Windows v10.0 (Build 10240: Service Pack 0), path: C:\Users\Unknown\AppData\Local\Temp\{35CECD79-2D15-42AC-BB17-5D9B7AA6A4AD}\.cr\NDP472-DevPack-ENU.exe
[1338:16CC][2019-05-13T23:43:51]i000: Initializing numeric variable 'IgnorePendingReboot' to value '0'
[1338:16CC][2019-05-13T23:43:51]i009: Command Line: '-burn.clean.room=C:\Users\Unknown\Desktop\NDP472-DevPack-ENU.exe -burn.filehandle.attached=412 -burn.filehandle.self=420'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Unknown\Desktop\NDP472-DevPack-ENU.exe'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Unknown\Desktop\'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Unknown\AppData\Local\Temp\Microsoft_.NET_Framework_4.7.2_Developer_Pack_20190513234351.log'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'WixBundleName' to value 'Microsoft .NET Framework 4.7.2 Developer Pack'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[1338:1404][2019-05-13T23:43:51]i000: Setting version variable 'WixBundleFileVersion' to value '4.7.3081.0'
[1338:16CC][2019-05-13T23:43:51]i100: Detect begin, 5 packages
[1338:16CC][2019-05-13T23:43:51]i000: Registry key not found. Key = 'SOFTWARE\Policies\WiX\Burn'
[1338:16CC][2019-05-13T23:43:51]i052: Condition 'NOT NetFxBurnPackageCacheDirectory' evaluates to true.
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'NetFxBurnPackageCacheDirectory' to value 'C:\ProgramData\Package Cache'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'netfxfullrefresh_43_CBSValue' to value '1'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'netfxfullrefresh_43_OS_BuildNumber' to value '10240'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'NetFxFullRefresh_InstalledRelease' to value '393295'
[1338:16CC][2019-05-13T23:43:51]i000: Setting numeric variable 'NetFxFullRefresh_InstalledReleaseExists' to value 1
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'OSBuildNumber' to value '10240'
[1338:16CC][2019-05-13T23:43:51]i000: Setting string variable 'OSInstallationType' to value 'Client'
[1338:16CC][2019-05-13T23:43:51]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\GenericBootstrapper\14.0'
[1338:16CC][2019-05-13T23:43:51]i000: Setting numeric variable 'VS2015GenericBootstrapperInstalled' to value 0
[1338:16CC][2019-05-13T23:43:51]i000: File search: wfs7886F3974B7A650CE7C1C92244670750, did not find path: C:\ProgramData\Package Cache\NetFxDevpack_FullRefreshISV_4.7.2_461833\packages\dotnetframework\NDP472-KB4054530-x86-x64-AllOS-ENU.exe
[1338:16CC][2019-05-13T23:43:51]i000: Setting numeric variable 'NetFxIsvRefreshIsCached' to value 0
[1338:16CC][2019-05-13T23:43:51]i000: File search: wfsB2051303457C358B8576A6E6F250B3C4, did not find path: C:\Users\Warcan\Desktop\\packages\dotnetframework\NDP472-KB4054530-x86-x64-AllOS-ENU.exe
[1338:16CC][2019-05-13T23:43:51]i000: Setting numeric variable 'NetFxIsvRefreshExists' to value 0
[1338:16CC][2019-05-13T23:43:51]i052: Condition 'NetFxIsvRefreshIsCached AND NetFxFullRefresh_InstalledReleaseExists AND NetFxFullRefresh_InstalledRelease >= 461833' evaluates to false.
[1338:16CC][2019-05-13T23:43:51]i101: Detected package: netfxfullrefreshisv, state: Absent, cached: None
[1338:16CC][2019-05-13T23:43:51]i101: Detected package: netfx_472mtpack.msi, state: Absent, cached: None
[1338:16CC][2019-05-13T23:43:51]i101: Detected package: netfx_472mtpacklp.msi, state: Absent, cached: None
[1338:16CC][2019-05-13T23:43:51]i101: Detected package: netfxsdk, state: Absent, cached: None
[1338:16CC][2019-05-13T23:43:51]i101: Detected package: netfx472_bootstrapper2015.msi, state: Absent, cached: None
[1338:16CC][2019-05-13T23:43:51]i052: Condition 'CompatibilityMode = 1' evaluates to true.
[1338:16CC][2019-05-13T23:43:51]i052: Condition 'RebootPending = 0 OR IgnorePendingReboot = 1' evaluates to true.
[1338:16CC][2019-05-13T23:43:51]i052: Condition 'Privileged' evaluates to true.
[1338:16CC][2019-05-13T23:43:51]i052: Condition '((VersionNT = v6.1 AND ServicePackLevel >= 1) OR      (VersionNT = v6.2 AND NOT (OSInstallationType = "Client")) OR      (VersionNT = v6.3) OR      (VersionNT = v10.0 AND OSBuildNumber >= 14393) OR      (VersionNT > v10.0))' evaluates to false.
[1338:16CC][2019-05-13T23:43:51]e000: Microsoft .NET Framework 4.7.2 Developer Pack is not supported on this Operating System.
[1338:16CC][2019-05-13T23:43:51]e000: Error 0x81f40001: Bundle condition evaluated to false: ((VersionNT = v6.1 AND ServicePackLevel >= 1) OR      (VersionNT = v6.2 AND NOT (OSInstallationType = "Client")) OR      (VersionNT = v6.3) OR      (VersionNT = v10.0 AND OSBuildNumber >= 14393) OR      (VersionNT > v10.0))
[1338:16CC][2019-05-13T23:43:51]i199: Detect complete, result: 0x0

In short. it wont install.I know you may have thought. Well we will include a third party program to make it easier for users. OK if you where going to add a third party program The program should be using .NET Framework 3.5 or 4.6. Not a new update which most people do not install Microsoft updates because they corrupt their systems. I know because ive been using Microsoft for over 2 decades. An it ALWAYS corrupted my system.

So just stop. Stop.... please just stop. No more You need this to do this. Just Strait up. Give us our codes. But right now. I want my codes. The program will not install on my system because i have 4.6 so that's not gonna happen. An you requiring it to install a third party program is not required.You can do it from your website like you could before. coming up with new ways to annoy your customers is not right business practice to take. Frustrating customers.

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colesdav
MVP

Re: Newegg not giving Game Codes nor Answering to my requiries

Hi, 

(1). You have just posted your order number and tracking number and I think you should be careful and remove that information for your own security please. 
Maybe use Microsoft paint to blank out sensitive information on screenshot? 

(2). Microsoft .Net Framework updates have been very buggy for years, and in some cases cause requirement to reinstall a completely clean OS. I had this happen to me on Windows 8.1 64bit last year. I had to upgrade because a program needed a newer version of .Net Framework. Windows 8.1 64bit was fine pre-update. All system checks - sfc /scannow, DISM were fine before attempting the update. I ran the update. It did not install correctly. On to of that I could not get the system to pass sytem checks after that. I can point you to the Microsoft Support thread if needed. 


(3). The steps required to get the Free AMD Game codes are ridiculously complicated versus getting a game code from Nvidia.
       I agree with you. 
       The process required to get the codes from AMD is too difficult. 
       

(4).  I think there needs to be a wider selection of games to choose from. Tom Clancy The Division 2 has been on offer for a long time now and for those who did manage to get their code for it like me find inclusion of Tom Clancy's The Division 2 Gold Edition zero incentive to buy an AMD GPU. 

I think this  AMD GPU + 2 free games offer is in reality 2 games with free/reduced cost AMD GPU. 
So the range, choice, and ease and certainty of obtaining the game codes is very important if AMD want to help clear excess RX Vega 56/64 and RX 500 series inventory from supply chain before Navi launches and is available in volume.

I might buy a couple of games I like and pay a bit extra to get hold of a 2 slot wide RX580 or RX590 or Vega 56  for example. 

However I would not go out an buy any of those GPU versus what Nvidia has to offer today without a good  game code offer. 

Anyhow good luck with getting the game codes. 

Bye.

warsun
Challenger

Re: Newegg not giving Game Codes nor Answering to my requiries

First off Thanks i didn't care when i put it up. I doubt AMD users are thieves. So i`m not worried. Second Yeah i just built the computer from those parts. So yeah. I even have a new M.2 for the system. So the hardware isn't the problem. Its the requirements to get the system to run the third party program.WTH? WHY?!

It could also be easier with a confirmation number from Newegg. Which could speed up the process.I mean you get two codes. An as you can see the first code you cant see directly. OK you have one protected code. You go too your Email an get the second code. GREAT! Very secure. Now. You put in the code. The code doesn't work. Oh. OK maybe there`s a third code right. No.

Install this third party application.

                        .......um....OK.

                                 OH! SORRY!!!               You cant install this program!

                                                                      Well better luck next time!

...........

...........

.........

                                                                          Are you serious?

Anyway the reason i`m concered over what to put in this new system is because this is a energy efficiency build. Normally i wouldn't care about electricity charges but is about this time the electric company lies an says we used 5 times normal electricity an we have to take it up with the better Business Bureau. year after year, after year. So Best card for this build.

I have 16gb of ram the Team ram was on sale. This processor runs much cooler than my old FX 9370. An all i need is to replace my R9 Sapphire Nitro 390. Which uses 16 power pin slots.8x8. So a good answer would be appreciated. Also i am considering a Nano. Nanos run VERY cool. a Vega 56 Nano i am considering but i don't think i need that much power for what i do. Mostly file compression and graphics editing.

colesdav
MVP

Re: Newegg not giving Game Codes nor Answering to my requiries

Hi warsun 

RE: I doubt AMD users are thieves.

(1). I didn't say they were but anyone can get a login and register to this site. Possibly not genuine AMD Users and fans.
(2). You do not need to login to see posts.
See below:
Here I look at this post in Google Chrome - note I am not logged in.

pastedImage_2.png

I can see all of the information you posted about your order. and game codes. Take my word for it please since reposting your information to prove it would defeat the point of me mentioning it to you.

Thanks.

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