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General Discussions

BernieC
Adept I
‎03-22-2021 07:38 PM

My Radeon has disappeared

This is really bizarre -- I am running win10 on a dell desktop.  I have some radeon pro board but I can't find its number [5100 I think] because it has been *WIPED* from my system.   I got an update from Dell yesterady and it included an update for the on-board Intel graphics.  And I discovered tonight that it has *undone* my radeon board.  Now, as far as I remember I never did anything to "enable" the board -- I just plugged it in and it all magically worked.  Somehow the Dell driver update had "hidden" the radeon board and I don't know what to do.

I have on my system
              non-whql-radeon-software-adrenalin-2020-21.2.3-win10-64bit-feb22
As you can see, I just got it and installed it a little while ago -- would re-installing it likely bring my graphics board back to life?

Thanks

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1 Solution
colesdav
MVP
‎03-23-2021 02:47 AM

Which "Radeon Card" is it?
Important to know.

Something similar happened to me last week. 

Nothing to do with Dell or intel drivers though. 

Secondary RX Vega 64 Liquid completely dissappeard from my system after updating Adrenalin 2020 21.2.3 to Adrenalin 2020 21.3.1. 

Use DDU to uninstall existing AMD GPU Drivers. 
Leave your Intel Drivers alone. Do NOT touch them using DDU. 

https://community.amd.com/t5/drivers-software/amd-driver-fix-and-install-using-ddu/m-p/426238

You can find the Driver for your GPU in AMD Drivers section of web page
https://www.amd.com/en/support
I would have thought you would want to install pro drivers on a pro card.

Maybe your Dell Machine needs to use specific drivers from the Dell website for that card though?

If that does not get your GPU back then perhaps the hardware has failed. 

 

View solution in original post

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