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mtimm1963
Adept I

I'm getting a trojan on AMD Radeon updates which I must have Nortons remove on occasion. Only get them when I update driver! I have one now. Why is this happenng?

As stated above I'm getting a trojan once in a while when I update my Radeon driver.  I have one now with latest update.  Why is this happening?  I've tried removing them myself, but it doesn't let me and I must have Nortons do it for me.

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7 Replies
ray_m
Community Manager
Community Manager

Re: I'm getting a trojan on AMD Radeon updates which I must have Nortons remove on occasion. Only get them when I update driver! I have one now. Why is this happenng?

All our drivers are validated against multiple anti virus software packages.

You either have an infected system or Norton is reporting a false positive. I would suggest you report this to Norton.

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mtimm1963
Adept I

Re: I'm getting a trojan on AMD Radeon updates which I must have Nortons remove on occasion. Only get them when I update driver! I have one now. Why is this happenng?

Ray, thanks.  But this isn't the first time.  Also when I upgrade I say to skip Relive but it downloads it anyway, or at least it's in the file.  I can find the trojan and it has a AMD coding on it, so where else would it come from.  I delete it and it simply pops back in.  Could Nortons be seeing it as a problem because when I run my Power Eraser Relive always pops up and I remove it.  Last time Nortons told me to becarfu with your updates.  that I shouldn't update when it pops from the side bar but go to the site instead.  Any other thoughts? 

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ray_m
Community Manager
Community Manager

Re: I'm getting a trojan on AMD Radeon updates which I must have Nortons remove on occasion.  Only get them when I update driver!  I have one now.  Why is this happenng?

From where I am it looks like you have a local system issue, an existing trojan infection or Norton signatures are out of date. Considering each driver has several hundred thousand downloads, this would inundate our forums if it was a genuine issue.

kingfish
MVP

Re: I'm getting a trojan on AMD Radeon updates which I must have Nortons remove on occasion.  Only get them when I update driver!  I have one now.  Why is this happenng?

Norton is notorious. If you are downloading from the AMD site, disable the anti-virus suite or put a exception in Norton for AMD.

Post a screenshot if you can of the trojans.

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mtimm1963
Adept I

Re: I'm getting a trojan on AMD Radeon updates which I must have Nortons remove on occasion. Only get them when I update driver! I have one now. Why is this happenng?

It shows up as a b3d7.temp file.

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ambrose
Challenger

Re: I'm getting a trojan on AMD Radeon updates which I must have Nortons remove on occasion. Only get them when I update driver! I have one now. Why is this happenng?

Hi,

I don't use Norton but found this with a few seconds search. Hope it points you in the right direction.

Cheers

Possible false positive with AMD/ATI driver update atiumdag.dll | Norton Community

mtimm1963
Adept I

Re: I'm getting a trojan on AMD Radeon updates which I must have Nortons remove on occasion. Only get them when I update driver! I have one now. Why is this happenng?

Thank you everyone, I got it fixed last night.  It did turn out to be a network problem and it was both malware and spyware.  Norton's couldn't fix it on their end we had to go to a third tech to go deeper into my computer.  Whoever it was actually got into my administrator account!  They said that it probably came up as an alert on Norton's when I updated my graphics because it activated the malware.  Thanks again all!