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chenpachi
Journeyman III

Customer service representative misunderstood warranty request

My Ryzen 5 2400G keeps throwing graphical artifacts and BSODs resulting from graphics drivers. I've reinstalled and updated drivers and have tried everything but the problem persists. I've tested my RAM and it is not a problem. I requested RMA but the customer service representative sent me instructions on how to get a bootkit to update my motherboard's bios because he completely misunderstood my request. Do i need to put in a new warranty request or can I just respond to this representative's email?

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3 Replies
amdmatt
Community Manager
Community Manager

Re: Customer service representative misunderstood warranty request

What's your ticket number and i will look into this for you?

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chenpachi
Journeyman III

Re: Customer service representative misunderstood warranty request

Thanks for the help! The ticket number is 8200805290

amdmatt
Community Manager
Community Manager

Re: Customer service representative misunderstood warranty request

I have personally responded to your service request and i will make sure we get this switched to a processor replacement and not a bootkit. Please let me know if you have any further issues.