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shi_ai
Adept I

Cannot launch Detroit: Become Human

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I have tried all the official methods of Quantic Dream, but still cannot start the game.

Computer Configuration:

Operating System: Windows 10 专业版 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 5406 (type: UEFI)
Processor: AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16320MB RAM
Page File: 9775MB used, 18832MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

Card name: Radeon RX 590 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_E3661DA2&REV_E1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16331 MB
Dedicated Memory: 8171 MB
Shared Memory: 8160 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Clone
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: C24FG70
Monitor Id: SAM0D58
Native Mode: 1920 x 1080(p) (144.002Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Monitor Name: Generic PnP Monitor
Monitor Model: C24F390
Monitor Id: SAM0D2C
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: Unknown
Display Pixel Format: Unknown
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\amdxc64.dll
Driver File Version: 27.20.1017.1011 (English)
Driver Version: 27.20.1017.1011
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: 2.6 WDDM
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2020/5/25 8:00:00, 1959152 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-E17D-9FC05AC2D635}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0xE3661DA2
Revision ID: 0x00E1
Driver Strong Name: oem29.inf:cb0ae414b19f98cd:ati2mtag_Polaris10:27.20.1017.1011:PCI\VEN_1002&DEV_67DF&REV_E1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

QQ浏览器截图20200623154103.png

Click no response

QQ浏览器截图20200623153321.png

Click to generate dmp file

QQ浏览器截图20200623151645.png

Open results with VS

QQ浏览器截图20200623152326.png

I just want to play a game

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1 Solution

Accepted Solutions
shi_ai
Adept I

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution
I have solved.
Manually delete Steam OverlayVulkanLayer64.json in steam to run the game.
But this will be automatically generated every time you start Steam, and I have to manually delete it to start the game.
I will appeal this bug to their official staff
QQ浏览器截图20200623224551.png
QQ浏览器截图20200623231419.png
QQ浏览器截图20200623230527.png

View solution in original post

8 Replies
elstaci
MVP

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution

Is that the only game that you are having problems with or are you having problems with all of you games?

Note: your DXDIAG is showing that you are having problems with Ryzen Master, Radeon Settings, and a few games.

++ WER0 +++:
¹ÊÕÏ´æ´¢¶Î 1321346804643826799£¬ÀàÐÍ 4
ʼþÃû³Æ: APPCRASH
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: Radeonsoftware.exe
P2: 10.1.2.1798
P3: 5ecc0ba5
P4: Qt5Qml.dll

+++ WER3 +++:
¹ÊÕÏ´æ´¢¶Î 1270874407931679822£¬ÀàÐÍ 5
ʼþÃû³Æ: AppHangB1
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: AMD Ryzen Master.exe

+++ WER4 +++:
¹ÊÕÏ´æ´¢¶Î 1270874407931679822£¬ÀàÐÍ 5
ʼþÃû³Æ: AppHangB1
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: AMD Ryzen Master.exe

GAMES YOU ARE HAVING PROBLEMS WITH:

+++ WER1 +++:
¹ÊÕÏ´æ´¢¶Î 2178690748548350347£¬ÀàÐÍ 5
ʼþÃû³Æ: RADAR_PRE_LEAK_64
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: NeedForSpeedHeat.exe

+++ WER2 +++:
¹ÊÕÏ´æ´¢¶Î 2052966389197702937£¬ÀàÐÍ 5
ʼþÃû³Æ: RADAR_PRE_LEAK_WOW64
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: steam.exe

+++ WER5 +++:
¹ÊÕÏ´æ´¢¶Î 1223664069133221175£¬ÀàÐÍ 5
ʼþÃû³Æ: RADAR_PRE_LEAK_64
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: Portia.exe

+++ WER6 +++: ( I believe this is related to Detroit Become Human game but not sure)
¹ÊÕÏ´æ´¢¶Î 73995835997£¬ÀàÐÍ 1
ʼþÃû³Æ: APPCRASH
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: setup.tmp

+++ WER7 +++:
¹ÊÕÏ´æ´¢¶Î 73992137432£¬ÀàÐÍ 1
ʼþÃû³Æ: APPCRASH
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: setup.tmp

+++ WER8 +++:
¹ÊÕÏ´æ´¢¶Î 73995835997£¬ÀàÐÍ 1
ʼþÃû³Æ: APPCRASH
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: setup.tmp

+++ WER9 +++:
¹ÊÕÏ´æ´¢¶Î 73992137432£¬ÀàÐÍ 1
ʼþÃû³Æ: APPCRASH
ÏìÓ¦: ²»¿ÉÓÃ
Cab ID: 0

ÎÊÌâÇ©Ãû:
P1: setup.tmp

_________________________________________________________________________________________________________________________

Run in a elevated Command Prompt the following command SFC /scannow  to verify your Windows OS is not corrupted or missing any important files.

Try reinstalling Steam and Detroit afterwards.

Also have you tried to configure the Detroit game in Radeon Settings - Game Menu?

0 Likes
shi_ai
Adept I

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution

Other games can run normally

Both Vulkan Red Dead Redemption 2 and Tom Clancy's Rainbow Six® Siege can run

The only Detroit: Become Human is strange

0 Likes
elstaci
MVP

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution

I suggest you open a Thread at Steam Community. It is possible other Users are having similar problems and may have found a fix for it.

shi_ai
Adept I

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution
I have solved.
Manually delete Steam OverlayVulkanLayer64.json in steam to run the game.
But this will be automatically generated every time you start Steam, and I have to manually delete it to start the game.
I will appeal this bug to their official staff
QQ浏览器截图20200623224551.png
QQ浏览器截图20200623231419.png
QQ浏览器截图20200623230527.png
elstaci
MVP

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution

Good troubleshooting.

Please mark you last reply as "Correct" so other Users will know what you did to fix the problem.

So it seems to be a Vulkan issue.  Too bad you can't start and run the game in DX12 if that is an option.

EDIT: you might want to post your Work Around Fix at Steam Community - Detroit: Become Human: Detroit: Become Human General Discussions :: Steam Community 

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a100n-
Journeyman III

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution

RX 5700 XT - 95% of the black screens, PC resets of the standing picture and running sound, as it turned out it was NOT AMD drivers fault for these gpu !!! After many months (3)  testing I found the cause of these problems, and solved them at home and with some friends It turned out that the problem lies in the power management for processors (AMD) about (Intel) I don't know, but it's possible. Now the only question is whether the AMD chipset drivers are faulty or the problem lies with Windows itself. I bet on Windows !!! After changing the profile to any other than "high performance" I have problems that everyone on the Internet describes, when I turn on this particular profile (high performance) everything works beautifully and stable, but my R7 3700 X doesn't boost and works max on 33xx mhz, but with its performance is not a problem at the moment:) win High performance - stable. AMD Ryzen high performance - problems. AMD Ryzen balanced - less problems but still. From my observation, it is a problem of Windows 10 64 bit, not AMD chipset drivers, because I had problems with previous ones too... I assume in advance that many of you will help:) Set yourself in the power options "high performance" and you have to wait until the Microsoft fixes it:)

0 Likes
elstaci
MVP

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution

Your reply is practically unreadable. slightly dark gray lettering on a medium light gray background.

I highlighted your reply and is now easier to read:

0 Likes
a100n-
Journeyman III

Re: For help:DETROIT BECOME HUMAN,Why steam detroit changers can't start

Jump to solution

1 !!! - Hi guys who have PROBLEM with Game Crashes (AMD gpu's) Just go to Driver Setting GENERAL, and OFF "In-game overlay" (pl, nakładka w grze) done crah problem solved;)
2 !!! - For some users switch (AMD cpu's) Power Profile NOT use AMD Ryzen profile's, just use Windows High Performance:) <<< I use this power profile with, in bios AMD Coold&Quiet.

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