General Discussions

[gypsy661]

Hi guys

I have been having this issue for a very long time now that is my AMD Mobility Radeon HD 5000 Series is not installing properly on my laptop. This happened right after installing windows 10, first it affected video playback with stock windows applications( movies and TV and media player) but I managed to use 3rd party apps to overcome this (VLC in particular), it didn't affect gaming much
but for the last 16 days the driver does not respond at all. Any game , no matter if performance demanding or not will simply freeze , then crash my pc with some funny visuals on my screen

sometimes I get an error message that the application was blocked from accessing my graphics card

I have reinstalled my windows , formatted my entire hard desk and reinstalled a clean windows, for the last two days I was just trying to download and re-download the driver. It is just not working and the package never install properly !!!

the AMD Installation report is here 
file:///C:/Program%20Files/AMD/CIM/Reports/Report.xml

Catalyst™ Install Manager Installation Report 12/15/17 23:16:45Hardware information Name AMD Mobility Radeon HD 5000 Series Manufacturer Advanced Micro Devices, Inc. Device ID 0x68c1 Vendor ID 0x1002 Class Code 0x030000 Revision ID 0x00 Subsystem ID 0x9071 Subsystem vendor ID 0x104d Other hardware

Existing packages AMD Catalyst Install Manager AMD Display Driver AMD Catalyst Control Center

Packages for install AMD Display Driver Final Status: Success Version of Item: 15.200.1062.1004 Size: 90 Mbytes HDMI Audio Driver Final Status: Fail Version of Item: 10.0.0.01 Size: 1 Mbytes AMD Catalyst Install Manager Final Status: Success Version of Item: 8.0.916.0 Size: 20 Mbytes AMD Gaming Evolved App Final Status: Success Version of Item: 2.11.000 Size: 49 Mbytes

Other detected devices

Manufacturer Advanced Micro Devices, Inc. Device ID 0xaa60 Vendor ID 0x1002 Class Code 0x040300 Revision ID 0x00 Subsystem ID 0x9071 Subsystem vendor ID 0x104d

Error messages

Driver Install: the specified driver package was not installed for matching devices

my laptop make and model

Sony Vaio E series VPCEB46FA

AMD Mobility Radeon HD 5000

Windows 10 64 Home Edition

affected applications : all including the 2003 Max Payne 2 !!!!!!!!!!!!!!

screenshots

Can anybody help?

[gypsy661]

Hellooooo

[johnh]

May help. Was having the same issues went to custom install and did not install the gaming evo app no error messages. The log file still has the exact same AdvancedMicoDevice but no errors.

As it may help solve the issue Install is on a Aspire 7745g which i guess is the same MainBoard as gypsy661. We are probably missing a factory driver for something. I installed all drivers from acer for my laptop.

finally i will be checking factory software as i suspect the problem may just be the built in web cam(no drivers on acer), or maybe some missing IR or BT device.

[johnh]

after install without the gaming app windows update has picked up the missing device(it was the Web Cam).

reinstall of all AMD software 100% successful(at least for me).