Stability and improving the user experience for Radeon™ graphics owners has been a priority and focus at AMD. Our engineering teams have been hard at work identifying, reproducing and resolving issues since the beginning of this year. We have fixed numerous issues during this time period, ranging from various black screens to system hangs and game crashes, and we continue to work hard to identify and resolve issues related to our Radeon Software driver suite.
Here is a list of the top issues we have worked to resolve in our latest driver (20.7.1):
We are also actively looking to address the following outstanding issues:
In order to help us further and make Radeon™ Software even better for everyone, we are introducing a new way to report issues in today’s driver release. This tool is a stand-alone utility which lets users report bugs in a fast, easy and accurate fashion to AMD. The tool has been designed to automatically capture necessary system hardware and software configurations; all you have to do is provide a simple description of your problem along with any media attachment you may wish to include, such as an image, video or link that is related to your issue.
Above: New Bug Report Icon at the top right opens up the tool below
Above: AMD Bug Report Tool
If you need to report an issue to us, you can access the tool directly from the Radeon Software application (see above) or download the tool separately from here.
Often, many problems can be resolved with a clean installation of our driver. In order to perform a clean installation, you must select the “Factory Reset” option at the beginning of the installation process. Once this is selected, old instances of the driver will be removed, and the uninstaller will restart your system before the new driver installation begins.
Please feel free to check out our online resource that goes through detailed steps on how to enable key features or address common issues with Radeon Software. If you’re still having problems and would like to reach out to our customer care team, you can contact them here.
Warren Eng is the Product Marketing Manager for Radeon Software at AMD. His postings are his own opinions and may not represent AMD’s positions, strategies or opinions. Links to third party sites are provided for convenience and unless explicitly stated, AMD is not responsible for the contents of such linked sites and no endorsement is implied. GD-5