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Journeyman III

DELL G5 SE 5505 restarting suddenly

Issue :

  • When laptop IDLE restarting
  • Playing COD warzone restarting
  • Playing PUBGM gameloop emulator restarting

So far I've tried:

  • Windows update and drivers update
  • Windows downgrade (1903) and drivers update
  • Windows downgrade (1903) and radean graphic driver downgrade
  • Change power plan “Processor performance boost mode” to on battery Disable, Pluged in : efficient Aggressive.
  • Monitor heat in CPU IDLE – 45-55 C , Playing COD warzone – 70-82 C
  • Downloading the latest BIOS from Dell site
  • Run the Support Assist driver test and downloaded any recommended

In evet log I found this

Log Name: System
Source: Service Control Manager
Date: 8/15/2021 10:59:13 AM

The AMDRyzenMasterDriver service failed to start due to the following error:
Cannot create a file when that file already exists.

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