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Drivers & Software

noraptor
Journeyman III

windows 10 laptop screen not working post driver update

HI,

When I try to update to latest drivers my laptop screen stops working after the initial boot up.

I need to plug into my LG TV via HDMI to then be able to roll back the drivers.  I can only use ver 15 drivers as all the others want me to update to the latest ones.

Windows 10 Professional (x64) (build 10240)
Install Language: English (United Kingdom)
System Locale: English (United Kingdom)
Installed: 17/08/2015 16:20:03
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)
Notebook P375SM
Enclosure Type: Laptop
AMD Radeon(TM) HD8970M [Display adapter] (2x)
Generic PnP Monitor (17.1"vis, January 2011)
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2 Replies
noraptor
Journeyman III

Re: windows 10 laptop screen not working post driver update

edit for more info.

Windows 10 Professional (x64) Version 1803 (build 17134.228)
Install Language: English (United Kingdom)
System Locale: English (United Kingdom)
Installed: 03/06/2018 09:45:43
Servicing Branch: Current Branch (CB)
Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)

Notebook P375SM
Enclosure Type: Laptop

2.80 gigahertz Intel Core i7-4900MQ
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

Board: Notebook P375SM
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. 4.6.5 10/01/2013

2119.80 Gigabytes Usable Hard Drive Capacity
519.88 Gigabytes Hard Drive Free Space

ELBY CLONEDRIVE SCSI CdRom Device [Optical drive]
TSSTcorp CDDVDW SN-208DB [Optical drive]

ST1000LM014-1EJ164 [Hard drive] (1000.20 GB) -- drive 1, s/n W380HNA6, rev SM14, SMART Status: Healthy
WDC WD1001X06X-00SJVT0 [Hard drive] (1120.24 GB) -- drive 0, s/n WD-WXB1A8347842, rev 01.01A01, SMART Status: Healthy

32720 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM0' has 8192 MB (serial number 31230000)
Slot 'ChannelA-DIMM1' has 8192 MB (serial number 95310000)
Slot 'ChannelB-DIMM0' has 8192 MB (serial number 88310000)
Slot 'ChannelB-DIMM1' has 8192 MB (serial number 76420000)
c: (NTFS on drive 0) *119.40 GB50.16 GB free
d: (NTFS on drive 1)1000.20 GB161.99 GB free
e: (NTFS on drive 0)1000.20 GB307.72 GB free
* Operating System is installed on c:

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chunseciyuan
Adept I

Re: windows 10 laptop screen not working post driver update

I am facing the exact same problem,we have similar hardware,I am also use a hd8970m graphic card. Unfortunately I do not know how to fix it,it is a driver issue we can only wait amd to fix it in future,I tested different versions of driver and I found 18.3.4 seems is the latest driver which can work normally.

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