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Drivers & Software

fedeger
Adept I
Adept I

Windows 10 keeps downgrading AMD drivers

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Greetings,

My problem is the following: Windows 10 keeps downgrading AMD drivers despite having the automatic driver installation disabled in "Device installations Settings".

I can succesfully install the latest Drivers (15.7.1), but after a few days, windows downgrade the drivers again, and I start getting the AMD gaming evolved app message of outdated drivers.

My graphics card is a Sapphire R9 270X and I'm using windows 10 64-bit.

Thanks

1 Solution

Accepted Solutions
amdmatt
Community Manager
Community Manager

Re: Windows 10 keeps downgrading AMD drivers

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Hi, Federico Schonfeld,

I believe i have a solution to your problems.

Please use the following link to disable automatic driver updates in Windows 10. Additionally, please make sure get updates for other Microsoft products is not enabled. One final step, which may be necessary to stop Windows 10 from forcing a driver update onto your system is to hide an update from Windows. Download the show or hide updates troubleshooter package to hide this driver update so it will never automatically install.

Untitled.jpg

Please uninstall all AMD Drivers, including chipset drivers using the following guide. http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

Head to Windows Update and ensure you’re checking for and installing all available updates, including non-critical and recommended updates. You may have to restart your computer several times and check for new updates upon reboot of your computer before it’s fully up to date. It’s crucial to have all the available Microsoft Net Framework packages and service packs installed to use the Catalyst Control Center. Once Windows confirms there are no more updates available, you can move on to the next part below.

As soon as you’ve completed the scan for any corrupt files and you’ve fully updated your Operating system and restarted your pc, the next phase is to download The AMD Cleanup Utility. Please follow the instructions to download and run the Clean Up Utility at the following link. Once the Utility is downloaded, please run it and follow the on screen prompts and select to clean All Versions. http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

The next step is to download and install the latest Chipset drivers for your motherboard. (Note: This only applies if you have an AMD APU/CPU. If you use Intel, please skip this step)

Step 1> Go to http://support.amd.com/en-us/download

Step 2> Scroll down to manually select your driver

Step 3> Select Chipsets

Step 4> Select AMD 9 -Series Chipsets

Step 5> Select All 9 Series Chipsets

Step 6> Select your Operating System (Win 10 64Bit)

Step 7> Click Display results

Step 8> Download Catalyst 15.7.1 Chipset Drivers

Once you have installed the chipset drivers and restarted your system, the next step is to download and install the latest Graphics drivers.

Step 1> Go to http://support.amd.com/en-us/download

Step 2> Scroll down to manually select your driver

Step 3> Select Desktop Graphics

Step 4> Select Your Graphics Card Family from the list (R9 Series)

Step 5> Select Your Specific Graphics Card (R9 2xx Series)

Step 6> Select your Operating System (Win 10 64Bit)

Step 7> Click Display results

Step 8> Download Catalyst 15.10 Beta

Please install our Graphics Drivers following this guide.  http://support.amd.com/en-us/kb-articles/Pages/catalyst-windows-install.aspx

Has that resolved the problem?

Was my post helpful? If so, please make sure to mark it as correct/helpful where applicable.

View solution in original post

4 Replies
amdmatt
Community Manager
Community Manager

Re: Windows 10 keeps downgrading AMD drivers

Jump to solution

Hi, Federico Schonfeld,

I believe i have a solution to your problems.

Please use the following link to disable automatic driver updates in Windows 10. Additionally, please make sure get updates for other Microsoft products is not enabled. One final step, which may be necessary to stop Windows 10 from forcing a driver update onto your system is to hide an update from Windows. Download the show or hide updates troubleshooter package to hide this driver update so it will never automatically install.

Untitled.jpg

Please uninstall all AMD Drivers, including chipset drivers using the following guide. http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

Head to Windows Update and ensure you’re checking for and installing all available updates, including non-critical and recommended updates. You may have to restart your computer several times and check for new updates upon reboot of your computer before it’s fully up to date. It’s crucial to have all the available Microsoft Net Framework packages and service packs installed to use the Catalyst Control Center. Once Windows confirms there are no more updates available, you can move on to the next part below.

As soon as you’ve completed the scan for any corrupt files and you’ve fully updated your Operating system and restarted your pc, the next phase is to download The AMD Cleanup Utility. Please follow the instructions to download and run the Clean Up Utility at the following link. Once the Utility is downloaded, please run it and follow the on screen prompts and select to clean All Versions. http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

The next step is to download and install the latest Chipset drivers for your motherboard. (Note: This only applies if you have an AMD APU/CPU. If you use Intel, please skip this step)

Step 1> Go to http://support.amd.com/en-us/download

Step 2> Scroll down to manually select your driver

Step 3> Select Chipsets

Step 4> Select AMD 9 -Series Chipsets

Step 5> Select All 9 Series Chipsets

Step 6> Select your Operating System (Win 10 64Bit)

Step 7> Click Display results

Step 8> Download Catalyst 15.7.1 Chipset Drivers

Once you have installed the chipset drivers and restarted your system, the next step is to download and install the latest Graphics drivers.

Step 1> Go to http://support.amd.com/en-us/download

Step 2> Scroll down to manually select your driver

Step 3> Select Desktop Graphics

Step 4> Select Your Graphics Card Family from the list (R9 Series)

Step 5> Select Your Specific Graphics Card (R9 2xx Series)

Step 6> Select your Operating System (Win 10 64Bit)

Step 7> Click Display results

Step 8> Download Catalyst 15.10 Beta

Please install our Graphics Drivers following this guide.  http://support.amd.com/en-us/kb-articles/Pages/catalyst-windows-install.aspx

Has that resolved the problem?

Was my post helpful? If so, please make sure to mark it as correct/helpful where applicable.

View solution in original post

fedeger
Adept I
Adept I

Re: Windows 10 keeps downgrading AMD drivers

Jump to solution

Thanks for the comprehensive guide.

It took me a couple of drivers cleanups, because windows kept installing drivers and those didn't showed in the update hide utility.

Finally I was able to block the automatic driver updates and install the latest drivers. So far it seems to be solved, I'll come back if something happens.

Thanks again!

Fedeger

amdmatt
Community Manager
Community Manager

Re: Windows 10 keeps downgrading AMD drivers

Jump to solution

Thanks for letting us know, glad it worked.

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buster
Journeyman III
Journeyman III

Re: Windows 10 keeps downgrading AMD drivers

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Is there a reason the inf file has the Acer V122-P driver in drivers later than version 15.7.1.

That seems to be the real issue.

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