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Drivers & Software

chaosfiend
Journeyman III

Windows 10 atikmdag.sys crash and force reboot.

Since I've updated to Windows 10 and installed the latest drivers, every game I have tried crashes (Witcher 3, BioShock infinite, Borderlands 2, League of Legends). Never had a system crash pre-Windows 10.

I get a BSOD with the following: system_thread_exception_not_handled (atikmdag.sys)

I have the AMD R9 295x2 - Anyone know a fix or experiencing the same issues?

Regards

------------------

System Information

------------------

      Time of this report: 8/8/2015, 20:17:28

         Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150729-1800)

                 Language: English (Regional Setting: English)

      System Manufacturer: Gigabyte Technology Co., Ltd.

             System Model: To be filled by O.E.M.

                     BIOS: F8

                Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16212MB RAM

                Page File: 2450MB used, 16705MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: 12

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.10240.16384 64bit Unicode

---------------

Display Devices

---------------

          Card name: AMD Radeon R9 200 Series

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x67B9)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_67B9&SUBSYS_0B2A1002&REV_00

     Display Memory: 16256 MB

   Dedicated Memory: 8150 MB

      Shared Memory: 8105 MB

       Current Mode: 2560 x 1080 (32 bit) (60Hz)

       Monitor Name: AOC 2963

      Monitor Model: 2963

         Monitor Id: AOC2963

        Native Mode: 2560 x 1080(p) (59.978Hz)

        Output Type: Displayport External

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1404 (English)

     Driver Version: 15.200.1062.1003

        DDI Version: 12

     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 2.0

Graphics Preemption: DMA

Compute Preemption: DMA

           Miracast: Not Supported

Hybrid Graphics GPU: Not Supported

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 7/28/2015 21:41:58, 1445224 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: {D7B71EE2-24F9-11CF-CE76-202BBEC2C535}

          Vendor ID: 0x1002

          Device ID: 0x67B9

          SubSys ID: 0x0B2A1002

        Revision ID: 0x0000

Driver Strong Name: oem28.inf:cb0ae41490f364d6:ati2mtag_Hawaii:15.200.1062.1003:pci\ven_1002&dev_67b9

     Rank Of Driver: 00D12001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

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7 Replies
nospheratu
Challenger

Re: Windows 10 atikmdag.sys crash and force reboot.

What is the bugcheck code and the crash address that your system reports?

For example, my system reports that the bugcheck code is 0x1000007e and the crash address is atikmdag.sys+32c7a with the 15.9.1 Beta Catalysts. You can find this information easily by using BlueScreenView by NirSoft or WhoCrashed by Replendence Software.

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chaosfiend
Journeyman III

Re: Windows 10 atikmdag.sys crash and force reboot.

Pardon the late response, haven't tried Witcher 3 in a long while since it's a hassle to try to play it (I have to backdate my drivers to 14.4 everytime I want to play it)

BlueScreenView details -

Bug Check Code: 0x1000007e

Parameter 1: ffffffff`c0000005

Parameter 2: fffff801`34ee48da

Parameter 3: ffffd001`5df15778

Parameter 4: ffffd001`5df14f90

Address: atikmdag.sys+347d1

Now using the new Crimson Drivers (Latest driver bundle release). Still same BSOD and forced reboot.

Best regards and happy holidays.

0 Likes
nospheratu
Challenger

Re: Windows 10 atikmdag.sys crash and force reboot.

I'm not sure if you are able to edit the CrossFire profile for your 295x2 but if you can, please try editing the app/game profile to use the "AFR Friendly" Crossfire rendering method for the game/app that gives you the crash.

You could also look at the thread I started a while ago here to see if your symptoms are similar. The Bug Check you get is exactly the same as mines, so I think there are similarities.

Most importantly, you will need to create a report to AMD at www.amd.com/report​ to make AMD aware that this affects more than a single system configuration.

0 Likes
chaosfiend
Journeyman III

Re: Windows 10 atikmdag.sys crash and force reboot.

Nospheratu,

Thank you soooooooo much for this. Your solution worked (It didn't crashed after loading a game), but there is flickering now within the game and distortion bars at the top and bottom. I've tried every in-game option by turning stuff on-off, AA options, Vsync, etc. nothing worked. I'm going to to test different Radeon Settings and will reply to this if I find something that works.

Again, I am so elated that you assisted me with this. One step closer to playing the game again! I've marked your response as correct as I think I may just have to play with my Radeon profile for Witcher 3 to solve my flickering issues.

Best regards.

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chaosfiend
Journeyman III

Re: Windows 10 atikmdag.sys crash and force reboot.

Fixed the flickering in Witcher 3.

I did a reset on all video settings in Catalyst for the Witcher 3 profile, and then disabled Crossfire altogether. Game looks smooth again on High settings (Post processing) and Ultra settings (for Graphic) options. I had to turn on Hardware cursor though and change to Unlimited FPS settings.

Regards.

0 Likes
nospheratu
Challenger

Re: Windows 10 atikmdag.sys crash and force reboot.

You're most welcome chaosfiend​. However, it isn't really a solution and more of a workaround as the AFR Friendly rendering mode is a generic CrossFire mode and as such can cause graphic anomalies as you have experienced. Some games work perfectly fine while others work partially, like Tomb Raider for example, menus are washed out but in game its perfect. Others like Witcher 3 as you have experienced have a lot of flicker.

If you have some time I would really appreciate it if you could log this problem with AMD on www.amd.com/report. It helps AMD realize that this problem affects a lot of different users with various CrossFire configurations and you would be helping all us CrossFire users that are experiencing this problem. The more reports the higher the chance of getting it fixed sooner.

amdmatt​, please help us. It's affecting quite a few of the members around here. Please look at the thread I've created here​. There's a lot of detail in that thread including WinDBG analysis of the Windows bugcheck.

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nospheratu
Challenger

Re: Windows 10 atikmdag.sys crash and force reboot.

I'm glad you are able to play the game without any issues but manually disabling CrossFire shouldn't be a resolution. By doing this you might as well have bought a single 290X. AMD needs to fix their driver in order for you to benefit from purchasing one of their flagship cards.

My GPU's are Pitcairn based (7970M) and yours are Hawaii. That's a substantial difference and the fact that we are able to launch the problem games successfully without BSOD using the generic AFR Friendly CrossFIre profile clearly points to a problem with the profiles and/or the driver code that these profiles use.

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