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Drivers & Software

Adept II

Windows 10 1903 + AMD Drivers

Hi guys. There is an old laptop Lenovo ideapad 110-15ACL AMD A6-7310 APU with AMD Radeon R4 Graphics + discrete AMD Radeon R5 M430 2gb., RAM 8 Gb, ssd 240 Gb.
Until 1903, all driver versions worked fine. After installing 1903, the laptop only works with the old v.21.19.512.0 (21.03.2017) drivers from the Lenovo website.
But if I disable a discrete card in BIOS, then I can install any, even the newest driver. When installing any AMD Video driver,  Win10 1903 is loading, but a black
 screen and an empty taskbar. If you install the old driver v.21.19.512.0 (21.03.2017) from the Lenovo website or turn off the discrete card, it works super.
What could be the problem? Why do all new drivers work for 1809, but not for 1903? What could be the problem?

23 Replies
Adept I

Same problem on Lenovo G50-45 after clean installation of Windows 10 1903. AMD A8-6410 with AMD Radeon R5 Graphics + discrete AMD Radeon R5 M330 2gb. Black screen and only mouse cursor is visible. Tried driver from Windows Update, but performance is poor and causes BSOD (thread stuck in device driver) sometimes. Old driver from Lenovo website v16.60.3001 (based on 17.1.1) works fine. 

Journeyman III

Same here on HP Pavilion 17 with AMD A8-6410 R5+R7

Adept II

Same here on an Acer Aspire E5-551G with AMD A10-7300 CPU and Radeon R7 M265 graphics adapter.

All drivers running fine on Windows versions prior to 1903, but after updating Windows to 1903 I get a black screen with circling dots or a black screen with the mousepointer after reboot.

Seems, Windows uninstalls the latest AMD drivers because it renders them unappropriate, and replaces them with the standard Windows VGA driver. After reboot, Radeon software says "No AMD drivers installed or not working properly".

AMD support hasn't been of great help so far. They seem to avoid the aspect of Windows 1903 and their drivers not working together, and keep suggesting I do a reset and clean Windows installation, or refer to Acer for the latest drivers (which are from 2015 and haven't been updated since).

Journeyman III

Sorry for my bad English. I can barely write English. I use the Google translator...

I hope you can understand everything so far what I write ...

I have a Lenovo E555 (ThinkPad) - 20DH000XGE with an A10-7300 with Radeon ™ R6 graphics APU and, according to the manufacturer, a 2GB Radeon R7 M260DX. After installing Windows, I have to pull out the LAN cable, because Windows 10 Update 1903 Automatically downloaded a driver and my system after a restart Larm. It also appears only a black picture with black taskbar and mouse pointer and you can not operate. If you turn off the extra video card in bios, everything is going great. On the manufacturer side is a driver of 2016 but is very old and brings its problems. I can eg. For some reason, Youtube videos no longer show them, they show in green. In addition, there are also problems with newer games that come messages that you must have installed a current video card driver.

I hope there is a solution to the problem soon. Not the manufacturer Lenovo but AMD is responsible for giving out the right drivers.


Journeyman III

Same problem for me. 

It works properly in HDMI. But not in Displayport.

I updated the drivers (19.6.3) but the bug is still present. The connection is constantly lost.

Journeyman III

Same here with AMD FX-7500 R7 series + R5 series. HELP

Journeyman III

Is there still no solution for our problem? I have downloaded Windows 10 1903 X64 again. After the reinstall it immediatly downloads the driver for the screen, which just shows a black screen with mouse coursor on my Lenovo E555 (ThinkPad) - 20DH000XGE. Then nothing happens after that. My laptop is less than 4 years old and I can only use it properly with Windows 10 1809. The support end on May 12th 2020. How is it going to get further? According to the manufacturer my laptop has a A10-7300 with Radeon ™ R6 graphics APU and a 2GB Radeon R7 M260DX. Newer drivers say it's a R5 M200 series. But that was never a problem with 1809. The latest driver "Version Adrenalin 2019 Edition 19.5.2" and "Adrenalin 2019 Edition 19.6.3 Optional" are working in 1809 perfectly, but they do not in 1903. The same happens when I disable the connection to the Internet during installation to install the driver manually. It seems there still isn't a solution for this problem. Do we have to wait for Windows 10 1909 or will there be a solution in the meantime? I can't find any in the Internet about it. My english is very bad and a friend of mine had to translate this text for me. I'm not the only person with this problem it seems, who have other APU/GPU Dual graphics, but not a proper solution. I installed an older driver which is from 2016, but it can't play certain YouTube videos. They are green with a bunch of colored pixeled animations. Mainly with the MP4 Codec. I doubt it's a problem with Firefox, although it works in other browsers. The old graphic drivers are causing problems also in newer games. I hope there will be a solution. I'm clueless and got back to Windows 10 1809. With the current drivers everything works fine there.


Welcome to the club... :-( There's a general incompatibility between Windows 10 1903 and AMD drivers for APU.

I don't see a solution coming soon, as noone seems to feel responsible for it.

Adept II

 AMD advised me to remove drivers using DDU and install again 19.6.3  :-)  This is despite the fact that I wrote to them that the laptop works (Windows 10 1903) ONLY with drivers from the Lenovo website 


Generally Lenovo is not too bad for driver updates


for my laptop 21.19.512.0


Use the Lenovo updater


The fact is that at 1809 and below all versions of drivers work, and on 1903 drivers ONLY from the Lenovo site work. (17.7.2_ v.21.19.512.0 march 2017) Whose fault? AMD or Microsoft?


tikolo wrote:

The fact is that at 1809 and below all versions of drivers work, and on 1903 drivers ONLY from the Lenovo site work. (17.7.2_ v.21.19.512.0 march 2017) Whose fault? AMD or Microsoft?

could be both

Journeyman III

You can try installing the new Adrenalin software released by AMD on 07/07/2019 and your issues might be resolved as it worked for me. 

NOTE: Remove any GPU driver from your computer that might still be present on your system. Use Guru3d ddu to uninstall it completely and then proceed to download the new driver software. Also, do not use AMD auto detect tool for downloading GPU drivers. Just select it manually or go to the links below:


Guru3d ddu (for uninstalling previous GPU drivers):

AMD Radeon Adrenalin 19.7.1 Edition:

EDITED: The drivers are available on the AMD web site, there is no need to link to a 3rd party web site.

19.7.2 is now available

Adept III

Hi tikolo‌, i just came from my thread:

"Thread Stuck in Device Driver" BSOD loop (AMD Radeon R7 M265) ! 

I am using Dell 5547 machine (AMD R7 M265 2GB GFX card), but 1903 basic driver causes BSOD. That's why i installed Windows 10 Pro (1709 Build).... now my AMD basic driver from 22nd June, 2015 works fine but cannot install/update any other latest driver! 

So, i also need some help guys to find the RIGHT driver & ease in switchable graphics !!!!!!!!!!!!!!!!!!


None of the new drivers work with 1903.

At least not for AMD A8

In my case, the version that brought a change must've been 19.7.2 .

Two weeks ago I successfully updated from 1809 to 1903, and now I am on Radeon v19.8.2.

I think updating Windows from 1803 directly to 1903 played a role in it as well, because after long last I got notified by Windows that a functional update was available for me, after I hadn't gotten 1809 back in fall 2018, when it came out. It took my computer almost a year to get this update. This must've been the reason, why I always got the message that my system wasn't ready for 1903, while I still was on 1803. Then, a week later, it was finally eligible to get 1903.

Both updates went smooth, without a problem, like they were supposed to. 

Now, the combination of 1903 and Radeon 19.8.2 is working just fine. No issues whatsoever. But I have an A10 processor with my R6/R7 M265 GPU.

Yes, brother 200% agreed 

Look at this thread I started to raise the question and look at the replies I got. 

Adept II

I also had the somewhat different problem, on different system configuration than yours. After researching for more than 4 years on the problem, finally I was able to fix the problem by the following solution. However, I have generalized the solution to fit others needs as well because AMD does not have proper documentation for it, and for the purpose of easy share-ability of the document. But, the steps are not compromised with. Hope you fix the problem just as I did.

If you have any trouble following the solution, do post it, I will try to reply as soon as possible.

[Solution]: Fix AMD Dual Graphics driver issue + OBS black screen (Windows 10).

Title : This is the solution for how I fixed my AMD dual graphics issues on windows 10, with the the running example of OBS black screen 'Display Capture' and related issue on AMD systems. (in pictures only, not covered in text [OBS])

Solution date : August 2020.

General instructions :

1. Please do read all steps prior to proceeding with the installation, because I would be covering expected errors just after the step.
2. In pics, I am using different software versions at different time, but overall, the steps told are the same.
3. I have personally tested all given points described below with accurate results. Results for your system may vary.
4. I have found the solution after struggling with the problem for more than 4 years.

5. Many of the links provided are from third parties. Do read their policies before proceeding with their suggestion / software.
6. I do not guarantee that the solution provided will work for you.
7. Do share the solution with others if it works for you.
8. Proceed at your own risk hereafter.

Reference links :

                  DDU (Display Driver Uninstaller - wagnardsoft) :

                        Direct link:

                  AMD Cleanup Utility: Docs:

                  [Direct download link]:

                     [Download starts as soon as you click the link]

                  Original solution from SheldoreD's solution at page 2, direct link:

                  Hibernation issue original solution link:

                  AMD Dual Graphics brand / naming:

The above links were used to find the solution for my problem.


0.   Download all required drivers before starting the process.
      0.1. Open the OEM's (original equipment manufacturer) website and head to
             the 'divers and downloads' section to download the appropriate drivers
             for your system. (HP's website)
      0.2. Check which versions does it has for your system.

             (15.201.1101.0 Rev.B, in my case)
              If they have at-least upto 'Crimson Relive' version, then you probably
              need to download only 1 software.
              If they have only till 'Catalysts' version, then you probably need to
              download only 2 softwares.
      0.3. From step (1.2), if you figure out that you need 1 software, then
             download latest version of 'Cimson Relive' software from OEM and skip
             other steps in this part.
             If from step (1.2) you figured that you need 2 softwares, then download
             the latest version of 'Catalyst' driver (that works) and proceed to
             next steps in this part.
      0.4. For 2nd software, head to the AMD's website, to the 'Drivers & support'
              section, and select your configuration, and hit 'Submit'.
              NOTE: Select using you 'discrete graphics' specifications, not with CPU
                           or 'internal graphics' specifications because the drivers for
                           'internal graphics' might be in the 'discrete graphics' software
                           bundle, whereas 'internal graphics' might not contain 'discrete
                           graphics' software.


      0.5. Now, go to the bottom of the page and click 'Previous drivers'.


      0.6. Here, select the latest 'Crimson Relive' driver if available, or search
             with the specifications on the web to find the driver.
             If not available, go back to AMD site as in previous steps, and select
             least possible 'Adrenalin' driver version (19.12.1 or lower), the one
             whose UI is similar to 'Crimson' version only.
             If still, not available, use only the 'Catalyst' version or contact
             AMD support for the older drivers.


      0.7. If you want some older drivers for 'Radeon R7 + R6', I have some key
             older versions available with me, and will definitely upload them
             somewhere and provide the links if you say (in reply).
      0.8. Do not run the setup or extraction now. Just download them and keep for
             now and proceed with next steps first.
      0.9. Before proceeding, make sure you have 'Legacy' mode enable in your
             BIOS settings.
             Restart your system, as soon as it starts press 'Esc' key to see all
             options and select 'BIOS setup' from it.
             Or, you might need to press specific key on start-up. (F10 in my case)
             Google it to get yours.
             Now, in 'BIOS Setup', go to System configuration > Boot option > Legacy
             support and enable it.
             Save and exit. (F10 in my case)
             Reboot the system.

1.   Uninstall all drivers installed in the system. You can either use AMD's
      clean-up utility or DDU, both will do the work, but I prefer DDU.
      DDU: 1.1. Launch DDU as administrator.


                1.2. Select 'device type' as 'GPU' and 'device' as 'AMD'.


                1.3. Click 'Clean and restart'.
                       [At this point, it will say that it will take few minutes, but, it
                       might take a decent amount of time.]
                1.4. Wait for the system to restart.
                       [DDU might not show any notification before restarting, it will
                       restart as soon as it finishes un-installation.]

      ACU: [AMD Cleanup utility]
      1.1. Run the ACU as administrator.


      1.2. After few second, it will show a prompt asking to confirm if you
             want to remove all driver and components of AMD.
             Click OK.
             [At this point, it may seem as if nothing is happening, but, it is
             preparing itself to run in background. Wait for 1st notification,
             it might take few minutes before being shown.]


      1.3. A notification will be shown on bottom right stating 'Removing
             drivers, application and utilities'. It will also show the tray
             icon in task-bar. Now, wait for next prompt, it might take a long
             time to finish before notification.


      1.4. After completion, it will show an alert stating 'uninstall
             success', click 'Finish'.


      1.5. Just as you click, you'll get another prompt asking for restart.
             Click 'Yes' to restart immediately.


2.   Restart the system. You may have a very bright screen as no drivers will be
      present in the system.

3.   Open the 'Device Manager' in your system.
      Press 'Windows key' + 'X' (or 'right click' on 'start' button) and select
      'Device manager' from the list.


4.   Make sure that only 'Microsoft Basic Display Adapter' is being displayed in
      'Display drivers' tab and is enabled.

      If other drivers are listed, use DDU in step 1, and retry.
      If still not resolved, follow the steps below for all drivers until you get
      'Microsoft driver'.
      4.1. 'Right click' on the name of the driver.
      4.2. Select 'Uninstall device' from the list.

      4.3. In the popup, check the option 'Delete the driver software for this
             device' (it should be selected), and click uninstall.

      4.4. Wait for the un-installation to complete.
      4.5. Repeat for all drivers until you are left with only 'Microsoft Basic
             Display Adapter'.
      4.6. Restart the device after completion, and check step 4 (this main step)
      4.7. If 'Microsoft Basic Display Adapter' is not enabled, 'right click' on
             it and select 'Enable Device' from the menu.

5.   Now go to the folder where you downloaded softwares in step 0.
      I'll be covering steps for 2 softwares option here. If you have only 1
      software (as described in step 0), don't worry, I'll let you know when to

6.   Only extract the software, do not install now.
      6.1. Run the software package as administrator. (for OEM software, i.e.
             'Catalyst' version)
      6.2. Depending on the OEM, it will guide you through the setup, from
             extraction to installation, but here we only have to extract them.
             Note the folder where the drivers are extracted (with path to folder).
      6.3. As soon as the extraction for the driver will finish, it will show a
             'Welcome' screen for 'Catalyst' driver.
             Click 'Cancel' to terminate the installation.
             [If you have downloaded 2nd driver software (as described in step 0),
             then, proceed with the following steps.
             If you don't have 2nd software, skip next steps of this part.]

      6.4. For 2nd software, run the software package as administrator.
      6.5. Upon prompt for 'where to save', just note down the location where the
             setup will be extracted.
             Generally, this will be in 'C:\AMD\'.
             Then, click 'Install' to begin extraction.

      6.6. Upon successful extraction, it will automatically start the setup.
             On setup page, it will first ask for confirmation as 'Accept and
             There, close the setup by 'clicking' on the 'Red cross (X)' icon on the
             top right of the window.
      6.7. At this point you should have the locations of folders of 2 setups.

7.   Open the 'Device manager', if not opened. (step 3)
      7.1. Under 'Display Drivers' tab, 'right click' on 'Microsoft Basic Display
             Adapter' and select 'Update driver' option from the menu.
      7.2. On the prompt 'How do you want to search for drivers?', select 2nd
             option 'Browse my computer for driver software' from the list.

      7.3. On the next screen, when prompter to browse driver files, select
             'Browse' and go to the folder which you noted for 'Catalyst' driver.
             Go to the folder > Packages > Drivers > Display.
             Here, you may get 1 or 2 folders like 'W*6A_INF' and / or 'W*_INF' or
             something like that. ('*' means any character might appear in place of
             it, like 'WT6A_INF' or 'W76A_INF', etc. Don't worry about naming.)
      7.4. In the 'Browse' screen, you should be in 'folder\Packages\Drivers\
             Display\'. There, if you see only one folder listed, then select the
             folder and click 'Select'.
             If you see 2 folders, then select the 2nd folder with name as 'W*6A_INF'
             and click 'Select'.

      7.5. Now, close all folders and applications which are running in background.
             Only 'Device manager' must be open at this point.
             Click 'Next' and as soon as you click the button, do not move your
             mouse until the installation is complete. [This process is prone to
             errors which may lead to system restart, and others.].
      7.6. If you get a driver failed screen, you probably need to choose a
             different folder in step [7.4] or you may need to download a different
             version of 'Catalyst' driver for your system.
             If you need different software version, try again with other software.
      7.7. If you get a driver success screen, click 'Close' and restart the

      7.8. If you get a BSOD (Blue Screen Of Death) error, don't worry, as this is
             fine for now. If system restarts on its own, let it happen, else, if
             your system is stuck at the screen, force restart it by holding the
             power button for few seconds and pressing it again.

             [NOTE: After restarting, if you check display drivers in 'Display driver'
             tab of 'Device Manager', you should get the internal and discrete
             graphic cards listed. And, discrete card might be renamed as listed
             in AMD Dual Graphics naming website (provided in reference links).]

8.   After restarting, go to the folder where you extracted 'Catalyst driver'.
      8.1. In the folder, you might see the application named 'Setup'.
             'Right click' on the 'Setup' application and click 'Properties' from
             the menu.
      8.2. Under the 'Compatibility' tab, check 'Run this program in compatibility
             mode' and from drop-down, select 'Windows 7' and hit 'OK'.
             [This is required].
      8.3. Now, run the 'Setup' file as administrator.
      8.4. In 'Welcome' screen, choose 'Express' installation and hit 'Next'.
             'Accept' the licence agreement, and proceed.


      8.5. After a long time, the installation will succeed. It may say that
             'warnings occurred' or something like that. Just ignore it and hit

      8.6. Another prompt will follow confirming reboot, hit 'Yes' and wait for
      8.7. After restart, your graphics driver will be functional, no need to
             check it.
      8.8. For those who got only 1 software in step [0], jump to step [11].
             And for others who got 2 softwares in step [0], proceed with other

9.   After installing 'Catalyst' drivers, keep the folder where you extracted
      'Crimson Relive' (or 'Adrenalin', older version) driver ready.
      9.1. Head to 'Device Manager'.
      9.2. Under 'Display drivers' tab, 'right click' on the 'discrete graphic'
             driver (name might be changed as described earlier), and select
             'Update driver' option from the menu.

      9.3. Now, select 'Browse my computer' option from the list.

      9.4. In the next screen, click 'Browse' and navigate to the folder where
             you extracted software 2.
             Then, navigate to 'folder\Packages\Drivers\Display\' and select
             'WT6A_INF' folder and click 'Select'.

      9.5. Now, click 'Next' button and wait for it to complete installation.
             It will install properly, but there is slight chance for BSOD or other
             If you get BSOD, restart your system and check in the 'Display driver'
             section of 'Device manager' for if the drivers are updated. If not, do
             not panic, it will be installed in later step.
             If you get alert that 'Best drivers are already installed', then also,
             do not worry, they will be updated in later stages.
             If no errors, don't restart your system, proceed with other steps.

10.   Open the folder where you extracted 'Crimson Relive' (or 'Adrenalin', older
        version) driver.
        10.1. Run the 'Setup' file (not in compatibility mode) as administrator.
        10.2. For 'Crimson Relive' driver, click 'Accept and Install' on EULA
                  (End User License Agreement) screen, and wait until the hardware
                  detection is completed.
                  For 'Adrenalin' driver, wait for the system to detect hardware.

        10.3. For 'Crimson Relive' driver, select 'Express Install' and wait till
                  the next page loads. On next page select the driver version on right
                  side of screen and click 'Install', and wait until the installation
                  [NOTE: You might need to keep moving the mouse pointer
                  constantly, to avoid being stuck on black screen. If stuck on
                  black screen, restart the system and start over from step [9].
                  For 'Adrenalin' driver, un-check 'Factory Reset' option under
                  'Additional Options' and click 'Install', and wait for it to finish.]

        10.4. For 'Crimson Relive', after installation, click 'Close' and in the
                  prompt for restart, click 'Restart'.
                  For 'Adrenalin', after installation, you might get a success screen,
                  just click 'Ok' or 'Finish'.
        10.5. If not prompted for system restart, simply restart your system once.
                  (for both 'Crimson Relive' and 'Adrenalin' drivers)
        10.6. Now, after restarting, you might see 'AMD Radeon Settings' in mouse

        10.7. Great work! Installation success. But, you still might not be able
                  to use 'discrete graphics' card yet, cause there is many things
                  wrong in the documentation. Follow on to the next step.

11.   All other setting that you might get from Window's Graphic settings from
        Settings > System > Display > Graphics Settings, they are useless and won't
        work. And it may show same (probably internal) graphics assigned to
        'Power savings' and 'High performance' GPUs.


        Also, for 'Crimson Relive' or 'Adrenalin' (older version [lower than
        19.12.1]), defining profiles for individual games won't work. They are not
        meant to decide GPU. They are meant to just utilize the currently selected
        GPU on profiled settings. Hence, not the desired result.

        Also, if you open 'Task Manager' ('right click' on taskbar and select
        'Task Manager' from the menu) and check the GPUs, you might still see
        discrepancies such as it might show less memory than what the GPU physically
        has, but that's OK, because you will be able to use entire physical memory
        as we will see in later stages.


        For 'Crimson Relive' or 'Adrenalin' people, jump to step [12] here after.
        For 'Catalyst' people, follow the steps below.
        11.1. Select 'Graphics Settings' from the pointer menu. ('Right click' on
                 empty desktop and select 'Graphics Settings')
        11.2. In 'Graphics Settings', find a setting named like 'Dual graphics
                 application settings', and there, use 'Add program' option to
                 browse the application whose GPU usage you want to change.
                 Then, choose 'Power Savings' (for internal GPU) or 'High performance'
                 (for discrete / external GPU [Graphics Card]) depending on your
        11.3. If you are not sure of the correct exe file to add for your game,
                 follow the steps below.
                 Find 'Dual Graphics Application Monitor' settings (name might be
                 somewhat different) and there, click 'Start Monitoring'.
                 Now, run the game / software whose exe file you want to detect.
                 Minimize the game / software and check this section back, your exe
                 file might be listed here.
                 Now, select that exe application and choose the GPU setting
                 When done, click 'Stop Monitoring' to stop monitoring the apps.
        11.4. Now, open 'Task Manager' and restart you game / software you wanted
                 to run.
                 Now, minimize the game / software and check 'Task Manager', you must
                 get the 'discrete graphics' being utilized, if software is being run
                 on 'High Performance' mode, as configured earlier.
                 On battery power, it might touch 100% or 70% utilization depending on
                 game / software. Switch to plugged in mode and see the utilization
                 drop. (means better performance)
        11.5. Repeat the steps from step [11.2] to add other exe files as well.
        11.6. Proceed to step [13].

12.   For 'Crimson Relive' or 'Adrenalin' users.
        12.1. Open 'AMD Radeon Settings' from pointer menu. ('right click' on empty
                 desktop and select 'AMD Radeon Settings' from the menu)
                 Select 'System' tab and head to 'Switchable Graphics' section of it.

        12.2. Click 'Running Applications' option and select 'Installed profiled
                 applications' from the drop-down.

                 See if the application (exe file) whose GPU you want to change is
                 listed in the list.
                 If not, add the exe by clicking 'Browse' button on top and then
                 browse to the exe file you want to select, and select the exe file
                 and click 'Open' to add it.


                 Now, check the list again, you might see the application listed.
                 Select the application, and from drop-down, select either 'Power
                 Saving' (for using 'internal graphics') or 'High performance' (for
                 using 'discrete graphics') depending on your needs.


        12.3. If you are unable to detect which exe file to use, head back to
                 'Running Applications' section (click 'installed profiled
                 applications' and select 'running applications' from the drop-down)
                 Now, keeping the 'Current Applications' tab open, start your game or
                 Minimize your game / software and check the 'Current Application'
                 section again, you might see the desired exe file listed there.
                 Select the file and choose either 'Power Saving' or 'High Performance'
                 for internal or external GPU as per your needs, and restart your
                 game / software.
        12.4. To check it, open 'Task Manager' ('right click' on taskbar and select
                 'Task manager' from the menu), and under 'Performance tab', see your
                 GPU's utilization.
                 On battery power, it might touch 100% or 70% utilization depending on
                 game / software. Switch to plugged in mode and see the utilization
                 drop. (means better performance)
        12.5. Repeat the steps from step [12.2] to add other exe files as well.
        12.6. Proceed to next step.

13.   Congrats ! You now have successfully configured your AMD Dual Graphics
        system and might have successfully utilized your 'discrete graphics'.
        But, now there is a slight chance that some of you may have corrupted your
        Window's hibernation files. To fix it, follow the steps below.
        13.1. Open 'Control panel' and click 'Hardware and sound' options.
                 Now, select 'Power Options' and click 'Change what the Power buttons
                 do' option.
                 On the respective screen, select 'Change settings that are currently
                 not available' and un-check 'Turn on Fast Start' option and click
                 'Save changes'.
        13.2. Now, open command prompt as administrator.
                 [Keep all other applications closed at this point].
                 Enter command 'powercfg.exe /h off' and hit enter.
                 Now, enter command 'shutdown /s /f /t 0' and hit enter.
                 Your computer will shut down.
                 Boot the system again.
        13.3. After boot, open the command prompt as administrator again.
                 [Keep all other applications closed at this point].
                 Enter command 'powercfg.exe /h on' and hit enter.
                 Now, enter command 'shutdown /s /f /t 0' and hit enter.
                 Your computer will shut down.
                 Boot the system again.
        13.4. After boot, enable the 'Fast Startup' option again (if you want it
                 back, I prefer this to be enabled) using the steps we did to disable
                 it in step [13.1], with this time checking the 'Turn on Fast Start'
                 option and clicking 'Save Changes' option.
                 If you enable it, just restart your system once again.

14.   Congrats ! Now you have your system working fine and fully configured.
        But, one more note before you leave.
        DO NOT UPDATE your system past Adrenalin 19.12.1 version, unless you are
        sure that the software has the option for selecting GPU for individual

Share the solution with other if this works for you.

Off-topic tip: Use 'Brave-Browser' (windows/mac/linux/android) instead of your
                     'Google Chrome', cause they are stealing data for money.

My System Specs:

Type : Laptop.
Model : HP pavilion notebook - 15-ab125ax.
RAM : 8.00 GB.
HDD : 1 TB.
BIOS version : F.54 Rev.A
CPU : AMD A10-8700P (4C + 6G).
Internal GPU : AMD Radeon R6.
External GPU : AMD Radeon R7 M360.
Radeon version : AMD Radeon Crimson Relive 17.7.2 (27 July 2017) edition.
OS : Windows 10 64-bit.
More details :

Note : I used Catalyst driver 15.201.1101.0 Rev.B as base driver.
           (11 Sep 2015).

Hope you found the solution helpful.
If so, please do help others also.