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Drivers & Software

aral45
Adept I
Adept I

Win 10 Installation Error 15.7.1

I use Display Driver Uninstaller (Version 15.3.1.0) for a clean uninstall. After that is finished I proceed to install amd-catalyst-15.7.1-win10-64bit package and when it gets to 'Currently Installing: AMD Catalyst Install Manager' and error messages pops up and says 'Application Install: install pacakage failure!' I hit 'OK' and it continues installing other components. When its done it asks to reboot and when comptuer comes back on the display driver has not been installed; its using a VGA adapter. Also when I open the CCC some of the options aren't there at all. Does anyone have walkarounds or tips on getting this installed correctly...I would greatly appreciate it. I have put some information below that might help and if there is anything else anybody needs just let me know and I will get it.

----------------------------------

01 - Operating System

----------------------------------

0101 - Operating System         : Windows 10 Pro 64-bit (6.2, Build 9200) (10240.th1_st1.150717-1719)

0102 - Language                 : English (Regional Setting: English)

0103 - BIOS                     : BIOS Date: 10/17/11 17:52:17 Ver: 04.06.04

0104 - Processor                : AMD A4-3305M APU with Radeon(tm) HD Graphics (2 CPUs), ~1.9GHz

0105 - Memory                   : 12288MB RAM

0106 - Available OS Memory      : 11754MB RAM

0107 - Page File                : 4942MB used, 36811MB available

0108 - Windows Dir              : C:\WINDOWS

0109 - DirectX Version          : DirectX 12

0110 - DX Setup Parameters      : Not found

0111 - User DPI Setting         : Using System DPI

0112 - System DPI Setting       : 96 DPI (100 percent)

0113 - DWM DPI Scaling          : Disabled

0114 - DxDiag Version           : 6.02.10240.16384

----------------------------------

02 - Video Adapter

----------------------------------

0301 - Card Name                : AMD Radeon(TM) HD 6480G

0302 - Manufacturer             : Advanced Micro Devices, Inc.

0303 - Chip Type                : AMD Radeon Graphics Processor (0x9649)

0304 - DAC Type                 : Internal DAC(400MHz)

0305 - Device Key               : Enum\PCI\VEN_1002&DEV_9649&SUBSYS_FC621179&REV_00

0306 - Display Memory           : 4095 MB

0307 - AdapterRAM               : 512.00 MB

0308 - Current Mode             : 1600 x 900 (32 bit) (60Hz)

0309 - Monitor Name             : Generic PnP Monitor

0310 - Driver Name              : aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

0311 - Driver Version           : 8.17.0010.1395

0312 - Driver Language          : English

0313 - DDI Version              : 11.1

0314 - Driver Model             : WDDM 1.2

0315 - Driver Beta              : False

0316 - Driver Debug             : False

0317 - Driver Date              : 7/31/2015 13:18:28

0318 - Driver Size              : 1440592

0319 - VDD                      : n/a

0320 - Mini VDD                 : n/a

0321 - Mini VDD Date            : n/a

0322 - Mini VDD Size            : 0

0323 - Device Identifier        : {D7B71EE2-D509-11CF-BA77-68DCBEC2C535}

0324 - Vendor ID                : 0x1002

0325 - Device ID                : 0x9649

0326 - SubSys ID                : 0xFC621179

0327 - Revision ID              : 0x0000

0328 - Driver Strong Name       : oem29.inf:cb0ae41446599ccd:ati2mtag_Sumo_Mobile:15.200.1046.0:pci\ven_1002&dev_9649

0329 - Rank Of Driver           : 00DA2001

0330 - Video Accel              : ModeMPEG2_A ModeMPEG2_C

0331 - Deinterlace Caps         : {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

0332 - D3D9 Overlay             : Not Supported

0333 - DXVA-HD                  : Not Supported

0334 - DDraw Status             : Enabled

0335 - D3D Status               : Enabled

0336 - AGP Status               : Enabled

0337 - Notes                    : No problems found.

0338 - OpenGL                   : 10.0.10240.16384 (th1.150709-1700)

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2 Replies
ckirchner
Adept II
Adept II

Re: Win 10 Installation Error 15.7.1

Hi,

I had the same problem with my HD 7970 (received SYSTEM_THREAD_EXCEPTION_NOT_HANDLED by atikmpag.sys) and now found a solution:

1. Uninstall Lucid Virty MVP (if installed). This is usally active, if you upgraded to Windows 10 from Windows 8.1.

2. Install the AMD 15.6 Beta Driver for WIndows 8.1 from June22 "amd-catalyst-15.6-beta-software-suite-win8.1-64bit-june22".

Now your graphics adapter will be detected correctly and everything works fine.

The latest driver 15.7.1 is not working with my card and even after the solution, cannot be installed as Windows 10 tells me, that it is not suitable for this platform.

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aral45
Adept I
Adept I

Re: Win 10 Installation Error 15.7.1

This issue has been fixed and anyone with APU's:

  • AMD Radeon HD6200 Series
  • AMD Radeon HD6300 Series
  • AMD Radeon HD6400 Series
  • AMD Radeon HD6500 Series
  • AMD Radeon HD6600 Series
  • AMD Radeon HD7200 Series
  • AMD Radeon HD7300 Series

Should refer to this community document for help:

https://community.amd.com/docs/DOC-1312

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