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colesdav
MVP

Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked quickly without resolution or warning?

See: RX 5700 XT Random Black Screens When Gaming 

I have had some content rejected for no fair reason I can see and then the thread was locked.

There is also some content submitted quickly which need some typing errors edited (I often get disconnected from the forum so I have to submit posts quickly & edit later).

It would have been nice to get some warning to say the thread would be locked in a few days rather than instantly locking threads like this.

Thanks.

21 Replies
colesdav
MVP

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

This was rejected - please explain why?
Thanks.

RE:

OK so the reason some ASUS 5700XT's had high temps was heat sink wasn't contacting properly either for cards that needed the screws removed and some washers added to tighten them up, or from certain models that didn't have thermal past or thermal pads on the GDDR6 memory and believe it or not there was an air gap between the RAM and the heatsink which was probably even visible.

 

The ASUS STRIX versions had issues with the cooler screws not tight enough / in spme cases the cooler separating from the GPU  over time.
See ASUS blaming AMD here: (Updated) Asus blames AMD guidelines for high ROG Strix Radeon RX 5700 temperatures | PCWorld 

 

If you watched the video you will see the TUF version main problem is this tiny VRAM "heatspreader" aka heatsink that does not attach to the main cooler in any way and gets almost no cooling from GPU fans.

 

pastedImage_2.png

There is not much that can be done with it.

 

RE: So in that case you'd wanna remove heatsink and purchase some thermal pads or thermal paste or if u have to stick a sheet of copper between it or something then apply paste if gap is too big. or maybe theres special ram heatsink things you can buy that might fit it?

No - in that case I would send the GPU back to ASUS vendor and ask for a full refund because the VRAM on that TUF version is running at temperatures above manufacturer specification.

ASUS completely messed up with their initial AIB RX5700XT offerings. They did the same with their RX Vega 64 Strix. In that case they left some VRMs with no thermal pad cover and no connection to heatsink.

ASUS AMD GPUs are usually the most expensive.

In the case of those ASUS AIB RX5700XT I would refuse an RMA - I would ask for a full refund.

It seems there is lots of evidence that AMD Adrenalin 2020 Boost Clock is far above many RX5700XT peak clock and some RX5700XT BIOS also show too high Game and Boost clocks.

It also seems there is no GPU CLK overclocking potential at all on these RX5700XT - similar to Vega 64 story.
I think the GPU CLK have been set too high in attempt to beat Nvidia GPUs in benchmarks at the expense of stability.
There will be a statistical distribution of RX5700XT GPU die quality , and it might be initial reviewers at launch get the best performing cards for review.
Initial reviews have AMD launch day drivers which seem terrible on last 3 (VEGA, Radeon7, RX5700XT) launches so most reviewers blame stability problems on that.. 

Once Launch Day reviews are over - job done.

People buy  the GPU based on the reviews.
If they get problems they will either downclock the GPU or set it to lower power secondary BIOS or run the fans at max because returning the GPU for RMA or full refund is very difficult or impossible for some.

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colesdav
MVP

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

Here are the latest release notes:
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-4-2 

Fixed Issues

  • Radeon RX Vega series graphics products may experience a system hang or black screen when running Folding@Home while also running an application using hardware acceleration of video content.
  • A system crash or hang may be experienced when using Edge browser to play Netflix™ content.
  • XSplit™ may experience an application hang or freeze when performing a scene switch.
  • Minor stuttering may occur when performing a task switch with performance metrics overlay open in some games.
  • Overwatch™ may experience an intermittent crash while entering a game or during extended gameplay sessions.
  • Radeon RX 5700 series graphics product system configurations may intermittently experience a display loss or black screen while gaming or on desktop with a limited number of displays.
  • Radeon Software may experience an application crash when playing games with non-alphanumeric characters in the game title.
  • Radeon RX Vega series graphics products may experience an application crash with Microsoft® Teams when hardware acceleration is enabled.
  • An ‘Unable to get requirements’ error message may intermittently occur when viewing the Upgrade Advisor tab in Radeon Software.
  • Radeon RX Vega series graphics products may experience a system crash or TDR when playing games with Instant Replay or Record Desktop enabled.
  • Resolved an install issue where Error 1603 could occur when an installation prerequisite for Visual C++ was not correctly detected as installed.

Known Issues

  • Enhanced Sync may cause a black screen to occur when enabled on some games and system configurations. Any users who may be experiencing issues with Enhanced Sync enabled should disable it as a temporary workaround.
  • Using Edge™ web browser to playback video content with a multi display system configuration may cause a system hang or crash after extended periods of use.
  • Performance Metrics Overlay and Radeon WattMan incorrectly report higher than expected idle clock speeds on Radeon RX 5700 series graphics products. Performance and power consumption are not impacted by this incorrect reporting.
  • Modifying the HDMI Scaling slider may cause FPS to become locked to 30.
  • Some games may exhibit stutter intermittently during gameplay on Radeon RX 5000 series graphics products.
  • Radeon RX Vega series graphics products may experience a system crash or TDR when performing multiple task switches using Alt+Tab.
  • Desktop or In-game corruption may occur intermittently when HDR is enabled.
  • Direct ML Media Filters are currently unavailable in Radeon Software Media gallery for video or image content.
  • Some users may still experience black screen or system hang issues during extended periods of gameplay. AMD will continue to monitor and investigate reports of these issues closely.
  • Some laptops may encounter a BSOD when installing Radeon™ Software Adrenalin 2020 Edition over an existing OEM graphics driver. To work around this issue, first uninstall the OEM graphics driver using Programs and Features within the Control Panel. Once complete, install the Radeon Software Adrenalin 2020 Edition package and select the Factory Reset option during setup.
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curse127
Adept III

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

The surge 2 still causes the driver to crash, along with direct 3D (any games and applications that use 3D will crash without errors in a second).
To do this, simply minimize the game, sometimes during a game or cutscene.
The problem is relevant for all versions of the driver and all rx5700 graphics cards. The game has an underexposure that causes a VK_error_device_lost error. According to it, the driver itself also crashes. This used to cause a black screen. Now the driver crashes.

AMD should find out the reason why the driver crashes with the game. The game should just crash with an error.
I write a countdown every time a new version of the driver comes out. And this has been going on for 6 months now. Just like friezes and staters in watch dogs 2. They apparently do not care.

colesdav
MVP

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

Here is the feedback on Reddit: Radeon Software Adrenalin 2020 Edition 20.4.2 : Amd 

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colesdav
MVP

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

I think AMD do care or at least they should.

I also care.
I am in situation where there is lots of interest in these RX5700XT based on really good tech YouTuber reviews yet I have no confidence to build PC's with those GPUs. Any problems cost me $$$ and time and make the build not worth the effort.

The only response I have seen to my posts has been to have them rejected by moderator at times or thread gets locked.

I get no technical responses at all.

No response about the fact that BIOS are showing higher than GPU Specification Game Clock.

No response on Adrenalin 2012 Driver settings for Boost Clock set higher than GPU Specification Boost Clock .

No response to give a detailed explanation of the frequency curve in Adrenalin 2020.

No responses on Reddit.

Only response is Thread Locked, try 2020 20-4-2.

FYI I moved from Adrenalin 20.3.1 to 20.4.1. and because the Adrenalin 2020 GUI is bad I also tried Adrenalin 19.12.1 GUI/UI with 20.4.1. drivers installed using windows device manager - a.k.a Hybrid Driver.

Result?
RX Vega 64 Liquid still crashing on BFV at 4K Ultra if I set the GPU in default Balanced, or Turbo or Turbo + 50% power Profile or try the above with Radeon Chill on. No overclocking or undervolting. The driver should not crash, cause the PC to black screen, and cause me to have to soft reset the PC.

Same system, swap over to an RTX 2080 OC no Nvidia driver crash, constant 59 FPS.

One thing that seems to be common regarding the RX Vega 64 Liquid GPU driver crashing is VRM temperature.
If the VRM Temperature gets to ~ 83'C then it seems the GPU and drivers crash.

Question I asked was the following:

Since AMD allow access to monitor VRM and VRAM temperature sensors, ignoring Power Limit in the Driver for now.

Is it possible to set a maximum allowed limit on GPU VRM and VRAM temperatures in the the Windows Registry so that the GPU will downclock if VRM or VRAM hit a certain temperature limit? Again. No Response.

colesdav
MVP

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

I try again to get a technical response:

"AMD_zili
Radeon Software Vanguard67 points · 11 hours ago

vanguard is also watching this thread~

level 3

AMD Vanguard?

OK. Great.

Can you respond to these points / questions?

  1. Why are VBIOS showing higher than GPU specification Game Clock for some AIB RX5700XT GPUs?

  2. Why are Adrenalin 2020 Driver settings for Boost Clock set higher than GPU Boost Clock specification for some AIB RX5700XT GPU's?

  3. Could someone give a detailed explanation of the voltage - frequency curve in Adrenalin 2020 drivers for RX5700XT? What exactly are the three numbers for frequency supposed to represent? Please compare to Power States on RX Vega64 Liquid.

  4. One thing that seems to be common regarding my RX Vega 64 Liquid driver crashing is VRM temperature.If the VRM Temperature gets to ~ 83'C then it seems the GPU and drivers crash often causing PC hang and black screen and have to soft reset the PC.

  5. Since AMD allow access to monitor VRM and VRAM temperature sensors, ignoring Power Limit in the Driver for now. Is it possible to set a maximum allowed limit on GPU VRM and VRAM temperatures in the the Windows Registry so that the GPU will downclock if VRM or VRAM hit a certain temperature limit?
    "


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yendys
Adept II

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

are other card manufacturers watching it? (Sapphire)?

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colesdav
MVP

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

Hi

Do you mean Reddit Thread or the locked RX5700XT Thread on the AMD Community Forum?

I have no idea.

I am only a AMD GPU User/Owner.

I am just trying to get problems debugged for my existing GPUs and trying to offer suggestions to hopefully help on RX5700XT.

Since I never get answers to questions on here after trying to debug with help from others I tried Reddit.

I have had no response on Reddit RE: questions about RX5700XT that I posted last week.

The AMD Vanguard Program is for people who are prepared to sign an NDA with AMD and AMD directed testing for free on early versions of the Drivers.
I do not want to get involved with that.
Trying to get released drivers working and tested is bad enough.

Since AMD expose HBM/2, GDDR6 VRAM and VRM Temps to users in their Radeon Drivers, they should be making use of that data to downclock the GPU SCLK or MCLK to prevent those components from overheating. I think they should allow users to set their own temp limits as well. 
Certain GPU models might need temp limits changed or it might need changed for cards operating at high ambient temperatures.

Bye.

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colesdav
MVP

Re: Why was "RX 5700 XT Random Black Screens When Gaming" Thread locked?

I understand I am supposed to update to latest Windows 10 patches before updating AMD Drivers.
I have been trying to prevent Microsoft viruses from infecting my environment.
Therefore my last Windows Update was April 16. I have prevented further updates since then.

Given that - I just ran latest version of DDU ran it in safe mode diconnected from the internet, rebooted into Windows 10 normal mode and attempted to install latest Adrenalin 2020 20.4.1. driver.

Attempt 1 = DDU+Factory Reset Install+Reboot. 

Attempt 2 = Install after DDU with no Factory Reset.

Both say installation completed successfully.

After both attempts the PC is running very slowly at the Windows desktop. I have no Audio. The PC is practically hung.

I managed to do boot into safe mode using Settings -> Recovery immediately after login and reinstall Adrenalin 2019 19.12.1 O.K.
The PC is working fine again.

I am now having to run a Windows Backup of my Main C: Drive and I will then run a Windows Update.

Once backup is complete I will try Adrenalin 2019 19.12.1 GUI/UI + Adrenalin 2020 20.4.1 drivers updated using Windows Device Manager. 

I will then run full windows Update and DDU and try Adrenalin 2020 20.4.1. Factory Reset Install again.

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