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Drivers & Software


Why I can't record my screen, it's always in black!

Hello, I'm having this issue since I got this laptop, always that I wanted to record my screen with camtasia or another software, or stream my screen using kast, it always shows in black, I made previous research but I can't find anything helpful, I read that the problem could be the fact that I have 2 GPU's, integrated and dedicated graphics, but I can't fix anything with that, I fixed it that temporarily, changing the "Power usage" of the application in the system section of the old interface of AMD Adrenaline, but with the new interface it's impossible, btw the method that I used just work occasionally.

Now I'm looking for solution of this problem, because I really need to record or stream my screen.

Specs: Laptop Dell Inspiron 15 5565-5850GRY

CPU - AMD FX-9800P RADEON R7, 12 COMPUTE CORES 4C+8G - 4 Cores
RAM - 16 GB

GPU1 - AMD Radeon R7 Graphics - Primary/Master/Integrated/Switchable
VRAM1 - 512 MB - DDR4 933 MHz
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon R7 Graphics
Usable Memory Size - 512 MB
Memory Type - DDR4
Memory Clock - 933 MHz
Core Clock - 758 MHz
Total Memory Bandwidth - 29 GByte/s
Memory Bit Rate - 1.87 Gbps
GPU2 - AMD Radeon R7 M440 - Linked/Discrete/Switchable
VRAM2 - 4096 MB - GDDR5 1000 MHz
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon R7 M440
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x4
Usable Memory Size - 4096 MB
Memory Type - GDDR5
Memory Clock - 1000 MHz
Core Clock - 920 MHz
Total Memory Bandwidth - 32 GByte/s
Memory Bit Rate - 4.00 Gbps