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Drivers & Software

Ardin516
Journeyman III

Why does the 5700U driver download keep failing?

Every Single Time, I try to download them It Fails. I can get the simple version of the download but that fails as well when it tries to install and throws error 195. I have followed any instruction I can find but Nothing is working. The one time I managed to get the last version (not the now newest) installed it added the Adrenalin Version which after a restart both Adrenalin And AMD Radeon Software refused to open. I have since tried more times than I can count to download and install but now every time I try to add the new ones it fails. Nothing I do seems to work and I can't even open the AMD software right now for Adrenalin or Radeon Software.

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5 Replies

Severly lacking in information:

APU?

Laptop?

OS?

Processor?

Information Required When Posting a Discussion

https://community.amd.com/t5/knowledge-base/information-required-when-posting-a-discussion/ta-p/4227...

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Proccessor is a mobile Ryzen 7 5700U with Radeon Graphics

Laptop is a Dell Inspirion 5515

OS is Windows 10

Graphics are integrated

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Here are the latest drivers for your APU...this updates the integrated and discrete graphics:

https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-graphic...

Screenshot_1.png

If Windows Update is changing/installing drivers automatically..you need to stop that:

https://community.amd.com/t5/general-discussions/how-to-stop-updates-for-drivers-with-windows-update...

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I keep trying to download it but it fails every time at about 300mb and when I hit retry it restarts the entire download just fail again and again. I tried the simple version but every time I try it gives a 195 error which I have followed everything I can find for trying to fix it including the firewall/antivirus fix. I have a pretty good connection as well so I'm not sure why its failing.

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Finally got it to download, but i still cant open radeon software or adrenalin. the only thing that shows up and opens is AMD Link. Nothing else opens just like before. Adrenalin doesn't even appear other than installers and Radeon Software, while it shows up, refuses to open at all.

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