Drivers & Software

[prashantcruise]

Hi Team, 
Facing weird issue in newly purchased 6750xt. while playing game i didn't feel any black screen but while casual work in windows its give error of black screen. 

Debug steps:

• Tried PS5 HDMI cable 
• other Dispaly port
• driver update via DDU 
• Freshly install os with all drivers
• work great on Microsoft generic driver but games wont run on that
• Load testing for 10min no issue
• Tried both drivers available on AMD

Please let me know what can be the possible cause and the solution. 

[MADZyren]

Can't see your video

Could be a video playback issue. When I had that (before disabling hardware video acceleration from web browsers) some web pages lagged too, because they had some video content in ad-banners. Try disabling HWA from browsers.

[prashantcruise]

Might be video needs to be process on site then will play. Not only browser even if I open task manager and try to refresh on desktop then this will happen.   

[ardankyaosen]

It was supposed to be fixed in recent driver updates, but in your browser, go to something like Settings > System and turn OFF "Use Hardware Acceleration...."  I can't see your video, so I'm assuming here.  But, it's worth a try and doesn't take any time.

[prashantcruise]

video is now Playable . But as this is new card I am trying RMA with DOA lets see what happen.