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Drivers & Software

marsn4u
Journeyman III

Use graphic processor is gry freezed...I am not able to check or uncheck it.

Hello,
Anyone can help to solve my problem...I am not able to check or uncheck USE GRAPHICS PROCESSOR in
Photoshope>Preference>Performance..
I tried all and update the graphics driver also
I am using AMD RADEON 8600/8700M
Photoshop says your diver is outdated it is 7 months should be less than 6 months
And
VRAM is Insufficient it is 1052of 1500 MB required
due to this problem i am not able to use many filters.

Thanks

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2 Replies

Need to give more information on your computer such as Make & Model of your APU and exact Make & Model of your laptop.

Since you didn't specify which Laptop HD86xx:M/87xxM Discrete GPU card you have installed I found out the the HD86xxM has 1GB of RAM Memory while the HD87xxM has 2GB of RAM Memory.

So it seems like you have a HD86xxM GPU card installed which doesn't qualify for the Minimum System Requirements for Photoshop: https://helpx.adobe.com/photoshop/system-requirements.html

Screenshot 2021-12-24 105034.png

Also it doesn't support full 12.0 Directx : https://www.techpowerup.com/gpu-specs/radeon-hd-8670m.c1950

Screenshot 2021-12-24 105034.png

I picked the HD8670 since this is probably the same for all of the HD86xxM GPU cards as far as RAM Memory and DirectX support.

Also this GPU card is legacy and the last available AMD Laptop driver is from 06/21/2021; https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-8000m-series/amd-radeon-hd-8670m...

So basically your Laptop doesn't meet the Minimum System Requirements nor AMD Driver for Photoshop to be able to use all of Photoshop's features.

NOTE: if your Laptop has a AMD APU Processor and the the last AMD driver for your APU is older than the HD8670M GPU card you will be forced to use the APU driver for both the Integrated and Discrete GPU cards in your laptop.

If you try to install the 06/2021 Graphics driver it will be compatible with your HD8670M GPU card but most likely incompatible with your APU Integrated Graphics unless the driver for the APU is the same date as the Discrete GPU card driver.

 

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Hello,
I have HP PROBOOK 
Device name DESKTOP-NNEM9RU
Processor Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz 2.50 GHz
Installed RAM 8.00 GB (7.88 GB usable)
Device ID A69B0904-05B7-45BB-AAB1-A682C2745EF5
Product ID 00329-00000-00003-AA137
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

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