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Drivers & Software

sharath_83
Adept I

Updating AMD graphics drivers causes BSOD (Win 7 64 bit)

Hi there,

My PC cofiguration:

OS: Windows 7 pro 64bit

Graphics card: AMD Radeon R7 200 Series

Processor: Intel Core i5-4440 CPU @ 3.10 GHz

Motherboard: Gigabyte Z97-D3H

RAM: 16 GB

I just happened to download the updated driver from: Radeon™ Software Adrenalin Edition 18.10.2 Release Notes | AMD

"Win7-64Bit-Radeon-Software-Adrenalin-Edition-18.10.2-Oct25.exe" is the one am using, and while installing, at like 30% i get this BSOD screen (attached below), not sure why am facing this issue with the proper downloaded driver from online. Can anyone please give me a solution for this one?

P_20181030_161305-2.jpg

Awaiting for an reply, thank you.

0 Likes
1 Solution

The problem is you need to make sure your Intel APU drivers are up to date and not corrupted. Your BSOD was from your Intel APU Driver.

Some laptops combine the Intel APU Driver with the Chipset other have a separate Intel Graphics driver.

Once you updated your Intel hardware, by using the Intel Driver and Support Assistant, then you can try in update your AMD GPU card from here: AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops .

Need to know exact R7 2xx card you have installed. You can download GPU-Z which will tell you the exact GPU card you have installed then input the data at the link above.

View solution in original post

6 Replies
goodplay
MVP

The error is showing Intel graphics issue..

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 7000s 2tb, Nitro+RX6900XT, RM850, Win.10 Pro..
elstaci
MVP

Your Gigabyte motherboard's last Intel Chipset and Intel VGA is from 2015: https://www.gigabyte.com/Motherboard/GA-Z97-D3H-rev-10#support-dl-driver-chipset

Chipset

Chipset  Version
Intel Management Engine Interface
(Note) Please installing Microsoft Hot fix first, if operation system is Windows 7.

[10.0.39.1003]

71.34 MB

2015/05/27

Intel INF installation
[10.0.26]

2.56 MB

2015/05/27

Microsoft Hot fix

[KB2685811(64)]

1.48 MB

2014/05/02


VGA  Version
Intel VGA Driver

[15.36.24.64.4264]

116.75 MB

2015/09/16

Intel VGA Driver
(Note) Only Supports Intel® 4thGeneration Core™ Processor.

[15.36.18.64.4156]

114.94 MB

2015/05/22

0 Likes

Your Intel is a Fourth Generation APU.

Here is the latest driver from Intel for your APU: Downloads for Intel® Core™ i5-4440 Processor (6M Cache, up to 3.30 GHz)

I would download and use Intel Driver and Support Assistant to download the latest drivers for all of your Intel Hardware including your CPU. It downloads and installs if for you,

Hi elstaci

I did not get it, i have to install the Intel Chipset and Intel VGA, also the drivers for APU? I am looking to install latest driver for my 'AMD Radeon R7 260x', but getting issues with it.

0 Likes

The problem is you need to make sure your Intel APU drivers are up to date and not corrupted. Your BSOD was from your Intel APU Driver.

Some laptops combine the Intel APU Driver with the Chipset other have a separate Intel Graphics driver.

Once you updated your Intel hardware, by using the Intel Driver and Support Assistant, then you can try in update your AMD GPU card from here: AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops .

Need to know exact R7 2xx card you have installed. You can download GPU-Z which will tell you the exact GPU card you have installed then input the data at the link above.

Thank you very much.

I just happened to first update the Intel APU driver, and then update the GPU drivers, did not had any issue, all installed fine.