Drivers & Software

[foxtrot135]

hello..

iam actually trying to update my old R5 M330 which is currently running the Radeon 16.6 version (Crimson) on a windows 10 64x bit.

I tried to install the latest Adrenaline Software, and it ends up showing, THE FILE CANNOT BE RUN ON YOUR PC .PLEASE CONTACT THE PUBLISHER. 

So i dont know what to do now... Iam unable to find the crimson relive version software too. 

Bigger question, can I even upgrade from Crimson to Adrenaline?If yes, then HOW? Not able to install the Latest software not to mention that i had run the right setup for Windows 10 64xBit..

please help... Posting some screenshots if it helps..

Btw its a totally stock laptop and not overclocked.. please guide towards a proper software upgrade!

[kingfish]

Your laptop has two graphics chips that must be updated. Go to the laptop manufacturers support website and update chipset, bios, Intel and AMD graphics drivers. These drivers are specific to your laptop.

[pokester]

Sorry to hear about your troubles. Let's see if we can get you fixed up. 

You did not give your laptop model. So I am taking a stab at what is going on. 

If this laptop has an AMD APU then you need to load the driver for the APU not a GPU driver. The APU driver will properly load all correct drivers for AMD graphics. 

Run DDU from wagnardsoft dot com from safe mode, read directions. This will clean out all old and or incorrect drivers.

Then install the correct driver for your system from the AMD download page.  https://www.amd.com/en/support

Choose processors with graphics in the list not graphics, if you have an APU. 

If this does not help please provide as much of the following information as you can. 

When creating a new discussion, please provide as much detail as possible describing your issue, including the steps to reproduce the issue.

Below is an example of the essential information to provide when posting a new discussion.

Describe your system:

• AMD Graphics Card Make & Model
  • Radeon VII
• Desktop or Laptop System
  • If a laptop, Make and Model of the Laptop
• Operating System
  • Windows 10 64bit 1909 Build
• Driver version installed
  • Radeon Software Adrenaline 20.10.1
• Display Make and model and connection/adapter in use, resolution, and refresh rate.
  • Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
  • One line for each display device connected
• CPU/APU Make and model number
  • Ryzen 5 5600X
• Motherboard Make & Model + Bios Revision
  • Asus X570 Prime Pro BIOS 2802
• Power Supply Unit Make & Model + Wattage
  • Seasonic Focus 750W Platinum
• System Memory Make & Model + Frequency
  • GSkill Trident Z RGB 3200Mhz CL14 2x8GB

 Describe your issue:

• Provide a detailed description of the issue you are experiencing, and the steps required to reproduce the issue.
• Details about applications/games affected (including version number)
• Graphical settings used in the application/game (resolution and 3D settings)
• If possible, include a screenshot or video link of the issue

[foxtrot135]

---

@kingfish wrote:

Your laptop has two graphics chips that must be updated. Go to the laptop manufacturers support website and update chipset, bios, Intel and AMD graphics drivers. These drivers are specific to your laptop.

---

 i have visited the website several times and even run a scan just to check if anything was not updated, but it seems like everything was up to date.. although, the BIOS was not updated which i have successfully updated as well.

i have also checked for driver updates for both my Intel HD 5500 as well as the AMD GPU and its updated.

i did run the  windows 10 64x bit setup for Adrenaline again but still it shows the same error.. 

Iam still curious..can i even upgrade from Crimson to Adrenaline software? 

[kingfish · Accepted solution]

You should be able to install any AMD driver.

Is Windows 10 fully updated?

Two things to try:

Open a command prompt as administrator and enter  sfc /scannow  to check for system errors.

Do a clean install of the AMD drivers using DDU in safe mode. This removes all vestiges of previous drivers.

Disconnect your laptop from the internet while performing these steps. Once everything is installed and the computer rebooted, then plug the internet in.

[foxtrot135]

---

@pokester wrote:

Sorry to hear about your troubles. Let's see if we can get you fixed up. 

You did not give your laptop model. So I am taking a stab at what is going on. 

If this laptop has an AMD APU then you need to load the driver for the APU not a GPU driver. The APU driver will properly load all correct drivers for AMD graphics. 

Run DDU from wagnardsoft dot com from safe mode, read directions. This will clean out all old and or incorrect drivers.

Then install the correct driver for your system from the AMD download page.  https://www.amd.com/en/support

Choose processors with graphics in the list not graphics, if you have an APU. 

If this does not help please provide as much of the following information as you can. 

When creating a new discussion, please provide as much detail as possible describing your issue, including the steps to reproduce the issue.

Below is an example of the essential information to provide when posting a new discussion.

Describe your system:

• AMD Graphics Card Make & Model
  • Radeon VII
• Desktop or Laptop System
  • If a laptop, Make and Model of the Laptop
• Operating System
  • Windows 10 64bit 1909 Build
• Driver version installed
  • Radeon Software Adrenaline 20.10.1
• Display Make and model and connection/adapter in use, resolution, and refresh rate.
  • Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
  • One line for each display device connected
• CPU/APU Make and model number
  • Ryzen 5 5600X
• Motherboard Make & Model + Bios Revision
  • Asus X570 Prime Pro BIOS 2802
• Power Supply Unit Make & Model + Wattage
  • Seasonic Focus 750W Platinum
• System Memory Make & Model + Frequency
  • GSkill Trident Z RGB 3200Mhz CL14 2x8GB

 Describe your issue:

• Provide a detailed description of the issue you are experiencing, and the steps required to reproduce the issue.
• Details about applications/games affected (including version number)
• Graphical settings used in the application/game (resolution and 3D settings)
• If possible, include a screenshot or video link of the issue

---

PC Specs:

Video Cards:

AMD Radeon R5 M330 (2GB Physcial Memory)(not overclocked)

Intel HD 5500 (1GB)

Video Card Processor: Intel® HD Graphics Family

CPU: INTEL  i3 - 5005U CPU @2.00GHZ 

Laptop Make and model: Lenevo 80E5

OS : Windows 10 Home 64BIT 1909 build

Current Radeon Software: Crimson 16.6 

Memory: 8GB 

Refresh Rate Maximum : 60Hz .

Resolution: 1366 x 768

BIOS: 

VERSOIN: B0CNA0WW 

Motherboard: 

Manufacturer:    LENOVO

Model:                  Lenovo G50-80

Version:                SDK0J40679 WIN

Storage :  WDC WD10JPCX-24UE4T0 

Version : 10.0.18362.1

i hope i was able to provide enough!

[colesdav]

It's Adrenalin w/o the additional e on the end!

The spelling Nazi. 

[colesdav]

Now that my Adrenaline levels have reduced... 

Your laptop discrete GPU is GCN 1.0.
I think that may have something to do with it.

Posting this before before i get logged off.

[colesdav · Accepted solution]

RE: Bigger question, can I even upgrade from Crimson to Adrenaline?If yes, then HOW? 

You are supposed to be able to do it. 
But. 
Upgrading from Crimson -> Crimson ReLive -> Adrenalin -> Adrenalin 2020 has never worked for me properly using the AMD Installer. 

You should run DDU to remove the old drivers first.

[colesdav]

I went to your Laptop support page. 

https://pcsupport.lenovo.com/gb/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g50-80/80e5...

1. Your laptop is out of support.

2. The latest available AMD Video Driver is ... 

• Individual Downloads
• Version
• Released
• Size
• Severity
• Download

• AMD VGA Driver
• 16.300.2101.0_WHQL
• 21 Sep 2016
• 263.4 MB
• Recommended
• https://download.lenovo.com/consumer/mobiles/45ll01af.exe

"Reasons not to buy an AMD laptop number 1000".