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Drivers & Software

Adept II

unable to install drivers

I have been unable to install any of the recent driver package updates, 18.12.2, 18.12.3 and 19.1.1 on two identical pcs.  Both crash and restart the pc before the install completes right around where the screen typically flickers.

I have no issue installing so I'll stay there for now.  If you have any suggestions on what the issue could be with the newer releases, let me know!

My System Specs:

GPU: AMD Radeon R9 390X

Driver: Radeon Software Adrenalin Edition Driver Version (Windows Driver Store Version 25.20.14011.10001)

Computer: Desktop, HP Phoenix Envy 860-170VR

Operating System: Windows 10 Home 64-bit (10.0, Build 17763) 

BIOS: A0.59 (type: UEFI)

Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz

Memory: 8192MB RAM

DirectX Version: DirectX 12

1 Reply
Adept I

Re: unable to install drivers

If your GPU is from sub vendor HP, then we might have had the same issue. I came to the conclusion that there is an issue with the stock BIOS for HP's AMD R9 390X causing the driver install to fail and the system to hang.

I have created a custom BIOS for the AMD R9 390X HP OEM. I used an XFX BIOS (XFX.R9390X.8192.150612.rom) and updated fan and other settings to be equal to the original HP one.

I have flashed it and the GPU is working fine now. AMD drivers were updated to the latest version "Win10-Radeon-Software-Adrenalin-2020-Edition-20.5.1-June10", 27.20.1017.1011.

A link to the modified ROM below. Use at own risk.
HP AMD Radeon R9 390X 113-C67132-104 - fixed

Output from GPU-Z: