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Drivers & Software

hardcoregames_
Big Boss

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

20.7.1 works fine on windows 10 v 2004. if the driver does not install it may be time to reset windows

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colesdav
MVP

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

There is no opt out not to send System and User Data.
This is not OK.
I will not be reporting bugs in future using this bug reporting tool.
The method to report bugs on the web needs to be re-introduced.

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hardcoregames_
Big Boss

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

colesdav wrote:

There is no opt out not to send System and User Data.
This is not OK.
I will not be reporting bugs in future using this bug reporting tool.
The method to report bugs on the web needs to be re-introduced.

I agree, hard to use the bug reporting when your box BSODs all day long

using the ipad and a browser can at least report it

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colesdav
MVP

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

There is nothing at all wrong with the Windows installation.
Latest Nvidia GeForce Experience and Nvidia Control Panel drivers install fine on it.

There is something wrong with AMD Driver Software. 
As usual.

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colesdav
MVP

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

Looking at this application note:

https://www.amd.com/en/support/kb/faq/amdbrt 

Overview

The AMD Bug Report Tool is a standalone utility designed to allow AMD application users to report bugs directly to AMD.


When sending a bug report, the tool automatically captures necessary system software/hardware configuration details, eliminating the need for manual input.

---> BUT NO OPT OUT IF USER DOES NOT WANT TO SEND THE DATA!!!
---> Is that even legally OK?

The tool also provides the option for attaching supporting files such as screenshots and pictures, this collection of information can help us better understand and investigate the reported issue.

The AMD Bug Report Tool supports Windows® 10 64-bit systems based on the AMD Ryzen™ platform or equipped with AMD Radeon™ graphics.

NOTE! Only reports submitted on the latest version of AMD applications or driver will be reviewed. Therefore, it is recommended to install the latest version of the AMD application or driver for your AMD product and verify that the issue still exists before submitting your issue using the AMD Bug Report Tool.

---> IF the BUG Reporting tool incorrectly detects the Drivers as 19.12.1 when you actually have 20.7.1 installed, your report is ignored!!!
---> IF Adrenalin 2020 20.7.1 will not install at all then I cannot report it.

Programmers are supposed to think logically.
Who thought this up?
If your bug reporting tool cannot even report bugs properly it does not leave much hope.


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colesdav
MVP

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

OK - You can still report bugs online.

Right at the bottom of this:
https://www.amd.com/en/support/kb/faq/amdbrt 

It says:

Alternatively, if you would like to use the existing survey form to report a bug with Radeon Software, please select your platform:

In AMD, no one can hear you scream.
amd-ryzen-alien-covenant

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hardcoregames_
Big Boss

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

colesdav wrote:

There is nothing at all wrong with the Windows installation.
Latest Nvidia GeForce Experience and Nvidia Control Panel drivers install fine on it.

There is something wrong with AMD Driver Software. 
As usual.

My old B350M with a Ryzen 3000G on it does not gripe over drivers with a clean install of windows v 2004

same on my x470 with a R5 2400G and a RX 480 parked on it

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colesdav
MVP

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

So maybe something wrong with the installer on 19.09 build like I stated.
However others also report unable to install Adrenalin Drivers 19.09 or 2004.
Something is broken somewhere.

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colesdav
MVP

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

I submitted an AMD Reporting form regarding the install problems the old way - using the online submission form.

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colesdav
MVP

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

I also filed an AMD Bug Report online about the Bug Reporting Tool...
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