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Drivers & Software

Esteemed Contributor III

Unable to install Adrenalin 2020 20.7.1 or 20.7.2 on Windows 10 64bit 19.09 latest update.

Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

I am running DDU Version 18.0.2.6.

(1). I am unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.
 
(2). A DDU setting is affecting Adrenalin Install behaviour I see.

I run DDU in Windows 10 safe mode to remove all traces of AMD or Nvidia drivers.
I have tried running Factory Reset install Option.

In one setting (DDU setting A) the Adrenalin installers black screen before install completes.
The PC then freezes, it sounds like USB bus / keyboard is getting disconnected.
I end up having to Soft Reset the PC.
I am unable to log into Windows again on reboot into Windows normal mode.
I have to perform 3 soft resets to boot into safe mode, then I can log in to Windows in safe mode and run DDU to remove failed AMD Driver install.

DDU setting A
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(Note: PC connected to Internet via Ethernet Cable in first attempt but also tested completely disconnected from Internet ).

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With another DDU setting ( (DDU setting B)  ) the install completes then causes very sluggish mouse behaviour on desktop and crashes the PC with an atikmdag BSOD.

DDU setting B

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(Note: PC completely disconnected from internet during entire install attempt).

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(3). I have been able to install this, after much effort - Adrenalin 19.12.1 GUI/UI + 20.7.1 driver.

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System Specifications

CPURyzen 2700X
CoolerCorsair H100i
MotherboardROG CROSSHAIR VII HERO WIFI X470
MB BIOS3004 (latest).
Memory64GB (4x16GB) Corsair Vengeance RGB Pro 3200 DDR4.
AMD GraphicsXFX RX Vega 64 Liquid. PowerColor RX Vega 56. XFX R9 390X.
Disc Drive 1Seagate FireCuda 2TB SSHD.
PSUCorsair AX1600i
MonitorBenQ - EW3270U 32" HDR LED 4K UHD FreeSync Monitor - Metallic Gray
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27 Replies
Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

Starting point:
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Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

Starting point information:

Windows is up to date.
Winver reports:
Windows 10 Pro Version 19.09 (OS Build 18363.900).

Chkdsk /scan
DISM /Online /Cleanup-Image /Scan Health.
sfc/scannow

All report clean result with no problems.

The PC is run at stock CPU Base clock and below stock DRAM speeds:
https://www.amd.com/en/products/cpu/amd-ryzen-7-2700x 

The CPU core is running at fixed 3.7GHz and the RAM is running at 2133MHz.

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Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

Clicking on this:
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Now opens to here:
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I downloaded and installed the new AMD Bug Reporting Tool.

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Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.


Brilliant.
The AMD Reporting tool is reporting that I have Adrenalin 19.12.1 driver installed and will only let me report a BUG for 19.12.1.

I actually have Adrenalin 19.12.1 GUI/UI and 20.7.1 driver installed.

I am unable to install 20.7.1 driver - that is what I am trying to report.

Congratulations AMD, I am unable to file a report on a driver that will not install.

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Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

For what it is worth - the bug report will probably get ignored because it is submitted as Adrenalin 2019 19.12.1 and not 20.7.1.
In addition my PC is currently runnig at 4.3GHz and 3200MHz so they will probably not believe me that I set CPU speed to 3.7GHz and Ram to 2133MHz.
I included a link to this thread.

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Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

I should now file a Bug report on the AMD Bug reporting tool inability to detect the correct installed driver version or provide user option to override it.

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Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

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Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

Looking at the release notes:
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-7-1 

I think that this driver is still suppposed to install on Windows 10 Pro 64 bit  19.09.

Did anyone in AMD test it?

Or was the installer only tested on Windows 10 Version 2004?

I am unable to install that version yet:
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Esteemed Contributor III

Re: Unable to install Adrenalin 2020 20.7.1 at all on Windows 10 64bit 19.09 latest update.

Bug rerport for Bug Reporting tool...

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