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Drivers & Software

cile
Adept I

Re: Unable to change resolution - rx 580

i need help man .Doesnt matter if its web site or smarthphone!!!

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Matt_AMD
Community Manager
Community Manager

Re: Unable to change resolution - rx 580

Please provide the additional information requested here: INFORMATION REQUIRED WHEN POSTING A QUESTION 

Then try the steps listed in this Clean Driver installation guide here: https://community.amd.com/message/2651273 

kingfish

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Re: Unable to change resolution - rx 580

post here your DEvice MAnager with the MOnitor section like me in before post.

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cile
Adept I

Re: Unable to change resolution - rx 580

Screenshot (4).pngScreenshot (6).pngScreenshot (7).pngScreenshot (5).pngScreenshot (9).pngthis 19.3.1 drivers only working for me and this kind of monitor.I can see the  later drivers making some kind of issue win my monitor drivers ,!!!!

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Re: Unable to change resolution - rx 580

Maybe the old driver from ACER support site can solve it : https://www.acer.com/ac/en/US/content/support-product/7134?b=1

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mstfbsrn980
Grandmaster

Re: Unable to change resolution - rx 580

Your monitor does not support DP. But looking at the shared pictures, your display connection is using DP. Also, looking at the shared images, the monitor driver is installed. This monitor driver may prevent AMD display driver from working properly. It also seems that Windows does not see GPU BIOS data properly. GPU BIOS seems to have been modified. Don't make fun of the brains of those who try to help you.

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cile
Adept I

Re: Unable to change resolution - rx 580

Hmm,i can instal monitor drivers but only on those 19.3.1  amd drivers.When i try instal monitor drivers with nwe amd drivers its says  I already have it .Here is proof.On  Acer page there is only dirvers for windows 8.64 bit Screenshot (5).png

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Re: Unable to change resolution - rx 580

BUT if with ACER driver works THEN you should use it ! Look for driver release DAte in device MAnager when 19.3.1 and compare it with the DAte from ACER site (if it is win8 or win7 possibly doesn't matter, with 19.3.1 you get the same monitor driver in Win10).

Anotação 2019-09-18 141344.png

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cile
Adept I

Re: Unable to change resolution - rx 580

Screenshot (10).pngScreenshot (11).pngOh my god i got it. switched DP with HDMI cable ,  and i installed drivers 19.9.2 wthout a problem .its look like the problem is DP cable or DP in Acer monitor. i will  bought a new DP cable to be sure whats going on. For now. with HDMI port with cable work like a charm : )