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Drivers & Software

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Adept I
Adept I

THREAD_STUCK_IN_DEVICE_DRIVER

Hi guys, so unfortunately I am having a really annoying issue with my computer. It is constantly crashing and I am always being greeted by the 'Thread stuck in device driver issue' I've tried everything that I can to fix it but nothing is working. I have tried:
Wiping computer and just using the AMD driver that came with the motherboard disc
Completely uninstalling all drivers using driver uninstall programs and then using the auto detect tool from AMD

Completely uninstalling all drivers using driver uninstall programs and then selecting a specific driver for my computer
Nothing seems to be working at all, please help I will attach the whocrashed file if it helps. Thank you.

System Information (local)


Computer name: DESKTOP-AVVUPLF
Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\WINDOWS
Hardware: Gigabyte Technology Co., Ltd., F2A68HM-HD2
CPU: AuthenticAMD AMD A8-7600 Radeon R7, 10 Compute Cores 4C+6G AMD586, level: 21
4 logical processors, active mask: 15
RAM: 16050548736 bytes total



Crash Dump Analysis


Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Mon 08/08/2016 18:41:27 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\080816-24390-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
Bugcheck code: 0x100000EA (0xFFFFB787C65FF080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Mon 08/08/2016 18:41:27 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x4DBE0)
Bugcheck code: 0xEA (0xFFFFB787C65FF080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER


On Mon 08/08/2016 18:15:34 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\080816-16265-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
Bugcheck code: 0x100000EA (0xFFFFD98267578080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Mon 08/08/2016 07:19:36 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\080816-21203-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90)
Bugcheck code: 0x109 (0xA3A0145E10DCB9FC, 0xB3B720E4635D9E66, 0x6, 0x18)
Error: CRITICAL_STRUCTURE_CORRUPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


On Mon 08/08/2016 05:54:13 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\080816-17750-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
Bugcheck code: 0x100000EA (0xFFFFA90B6FFFD740, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


On Sat 06/08/2016 13:50:20 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\080616-34031-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x22E0F)
Bugcheck code: 0x100000EA (0xFFFFE70D42B82800, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



Conclusion


6 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Message was edited by: Lee Aucote

BUMP.

Still having this issue unfortunately Smiley Sad

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5 Replies
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Adept I
Adept I

Re: THREAD_STUCK_IN_DEVICE_DRIVER

the same problem for many people. reason - the driver version. You should delete v.16 (crimson), use v.15.12. There is no other way unfortunately. Amd can't fix it for months.

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Journeyman III
Journeyman III

Re: THREAD_STUCK_IN_DEVICE_DRIVER

I'm getting the same issue, tried reverting back to 15.12 (I removed all drivers with AMD clean uninstall) but still the issue persists.....goddammit AMD.....I want to like you guys but this is pure stupidity.....and surely this issue risks corrupting SSD hard drives too?!?!?

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Journeyman III
Journeyman III

Re: THREAD_STUCK_IN_DEVICE_DRIVER

15.11 seems not to have the same problem I have since I have installed W10

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Journeyman III
Journeyman III

Re: THREAD_STUCK_IN_DEVICE_DRIVER

Issue will persist no matter what. I used the BETA hash drivers (more hash power) nothing. Used the crappy adrenaline and nothing. Used crimson 15.11/15.12/newest and nothingggg. It's really bad....

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Highlighted
Journeyman III
Journeyman III

Re: THREAD_STUCK_IN_DEVICE_DRIVER

I switched to nvidia and never looked back.

I remember the frustration trying to contact both the graphics manufacturer and AMD to no avail. The former insisted that this issue is not caused by them, the latter plainly ignored me.

Since I switched to nvidia I have experienced zero issues; all the problems I had have magically disappeared.

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