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Drivers & Software

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Esteemed Contributor III

Re: THREAD_STUCK_IN_DEVICE_DRIVER

Yeah I read what you said.

"I personaly never give someone hints to do something, when I do not know why it should help him. Although I very like to help people and explain why something is the way it is. I don't like to introduce "damage" to others though. The hint obviously looks like "no matter what there is -  I have no clue, - just install it all" - I argued why the post was such one.

This method does not only not help fix the issue, it even increase entropy. This in turn can result in other issues, by adding up unnecessary changes. Many people are just unaware of this. The internet is full of "hints" like that. From the right point of view it looks like people suggest sorcery. Like dance around a pot of brew made of substances you don't know the effect of and it will heal you. Or propose exorcism as a solution for a health problem."

Why did you even post a question looking for help? People try and suggest things to help, and you come back with third rate sarcasm 'because that won't work'.

So what? Go pound some sand...People like you should stick to Xbox.

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Esteemed Contributor III

Re: THREAD_STUCK_IN_DEVICE_DRIVER

Seems like MSI upgraded your GPU card. According to this website ( PSU REQUIREMENTS - RealHardTechX ) all RX-480 are connected with a "6" Pin PCIe connector instead of an "8" pin PCIe connector. The 8 pin is a higher wattage usage than the 6 pin. Maybe you should contact MSI Support and see why they boosted the power requirement on your card. If its due to Overclocking, that could be a reason why you are having problems. This is only a suggestion.

Also, as Kingfish mentioned, it is vital that your OS is totally updated via Windows Update. The latest drivers won't work correctly if it isn't. As you mentioned, some update doesn't seem to have anything to do with the AMD driver or GPU and see no reason to update. I can't answer you because I am not an IT specialist or programmer. But the AMD Software Engineers (RAY-M & AMD-MATT) both agree with Kingfish.

If it is that important NOT to install some Optional Windows Update, Why don't you do a Restore point or System image of your computer, Totally update the OS and see if the problem is fixed. If it isn't, than restore your computer back before the updates or use the System Image (my personal best option) to restore it back to the way it was. BTW, Kingfish is somewhat of an expert on Windows 7 since that is the OS he uses to troubleshoot many of the problems posted on this Forum.

I do agree that many "optional" windows updates are, to put it mildly, not perfect and adversely affects your computer. You can always uninstall the update that you believe is causing problems.

By any chance, since you have a MSI GPU card, Do you have installed or using MSI Afterburner?

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Adept II
Adept II

Re: THREAD_STUCK_IN_DEVICE_DRIVER

Thanks.

I usually go the "safe" approach and try to exclude even the unlikelly things, but they still have some connection to the problem when I do so. I know well the issue with "but that is unlikelly going to help" myself by profession. This is why I anyway installed the driver updates (because its anyway a good Idea to have them up to date). I also did check many other things, that are rather unlikely but not impossible to be the issue.

The thing is, that the only optional updates there are for more recent remote desktop protokoll, remote desktop service, connection and support for transport layer security on those remote desktop connection version 1.1 and 1.2. If you do not use remote desktop, you don't need it and fore sure a graphics card should have nothing to do with RDS, it would be a shame if it did. Installing them to fix the problem would be like fullfilling a dance around a pot of brew. I can guarantee you that this has not even a 0,00000001% relation to it. The service is not even running to cause some unexpected trouble. So in that case the dead binaries lying around there must be jumped into or executed by the driver, which would be totaly abnormal.

Regarding the 6 pins. It looks like tests were made on the RX480 reference card and many have noticed, that it consumes more then spec max 75W from the PCIE slot, and it could potentially cause problems, especially when on CrossFire. I think that is why some custom cards have extended the 6 pins to 8 to take away load from PCIE/Board.

Additionally, it looks like the card has an "out of the box" OC, at least when I compare to reference data. on max utilization, RAM runs on 2.000mhz and GPU ~1.305mhz.

So the issue might be, that the PSU has enough power, but the GPU takes to much out of PCIE and the board makes troubles? Can it happen on low load though? Because it also crashes on very low load sometimes. I do not know how the power management manages (VRM?) where the power is drained from in which proportions (PCIE slot, pr PSU PCIE extension).

I do not have MSI Afterburner installed. I thought about installing something (heavy benchmark) that can - for test purposes - maybe trigger the hang so that tests can be fullfilled faster and not random, but When the issue is with power consumption and in the case the above is true, I do not know if that is a good idea.

Is The Radeon RX 480 Pulling Too Much PCIe Power And Killing Motherboards? - Legit Reviews (it is kind of open without a "resolution" feedback from AMD added in)

AMD Radeon RX 480 8GB Power Consumption Results

But also this, looks like it should have been fixed via software updated limitations: https://www.pcworld.com/article/3091128/components-graphics/amd-promises-fix-for-radeon-rx-480s-cont...

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Esteemed Contributor III

Re: THREAD_STUCK_IN_DEVICE_DRIVER

You have posted some valid questions. Unfortunately, I don't have the technical background to answer them. Hopefully, one of the AMD Software Engineers (Ray-m or AMD -matt) who moderate this forum can answer you. Others  seems to have an IT background or are heavily involved with computers like Kingfish, Black Zion, or Redfury among others

Redfury at this AMD Forum thread suggested downclocking the RX480 to see if it stops crashing : RX 480 give me this error "atikmpag.sys VIDEO_TDR_ERROR" , Try using AMD Wattman to underclock your GPU and see if it makes any difference.

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Esteemed Contributor III

Re: THREAD_STUCK_IN_DEVICE_DRIVER - RX 480 - 17.9.3

This OP mentioned about crashes on his MSI Rx480 card. I posted a link to this post. Maybe the two of you can get together to find a fix for the crashes that are occurring. Here is his reply from Latest AMD driver deletes all printers (17.10.1)!! . This is what he posted on an unrelated issue. :

Re: Latest AMD driver deletes all printers (17.10.1)!!

alleyviper

Hi amdmatt, I've sent you a PM with a link to the DxDiag.txt file (under 16299.19 and latest Fall Update drivers, a combo that exhibits the problem). I've previously reported the issue with the web form.

The new Beta Fall Update driver uninstaller also removes my printers (default MS Fax, Print to PDF, Microsoft XPS Printer, and Adobe PDF if present), both under current 16299.19 and previous 15063.674 W10.

If there's any other driver install log file that could help to find this issue please tell me.

I also have an unrelated problem to report related to 17.7.2 until 17.10.1 (all inclusive), they all cause issues on my MSI RX480 Gaming X when OC is applied either via Wattman or a reliable 3rd party tool like MSI AB (latest betas). If even a +1MHz OC is applied, when the card plays a video or similar non-3D loads that requires full clocks, voltage will be set constantly to 1.150-1.175V. Because this is a High ASIC card that runs only up to 1.043V under 3D stock (staying at ~1.032V under load), the GPU doesn't like it and ends up artifacting and then crashing the driver or BSOD with garbled screen on deskop/chrome/video use, even if it's stable on 3D (because the correct 1.043V will be used). For most regular ASIC card shouldn't have a problem, but for the few low voltage GPUs it hinders any sort of OC due to unexpectedly high values being applied under certain loads.

The latest WDDM 2.3 drivers like the Fall Update don't suffer this, except if voltage is set to manual under Wattman. These latest drivers branch also have another small issue where applied memory clocks won't stay/show in the wattman respective slider that will always show default 2000, nor will they revert to default when resetting them. When I have time, I'll make a thread or report about it. Thanks!

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Re: THREAD_STUCK_IN_DEVICE_DRIVER - RX 480 - 17.9.3

Unfortunately it seems an unrelated issue even if the card is the same model (1303/2000 8GB MSI Gaming X, .154 bios on mine). The issue I pointed only happens when a OC is applied in the affected drivers (via wattman, msi ab or msi gaming app), and under desktop/video use on a less common high asic card (low voltage). Even then gaming will run ok, because then card won't be overvolted on 3D loads. Still, to be sure that it isn't OC software related, please try to uninstall the MSI Gaming app if present.

Regarding slot power, custom cards like these should draw more from the 8pin PCI-E connector than the slot, unlike reference models. I'm using an old 790FX AM3 board that has Slot Power limit options on bios for each slot. Default is limited to standard 75W, but even if I don't touch it, I've never had what seems like a GPU power related crash while under load, setting it to max (255W) doesn't seem to affect the card.

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Re: THREAD_STUCK_IN_DEVICE_DRIVER - RX 480 - 17.9.3

Also, memtes86+ isn't really great to test for system stability or harder to find IMC errors that can make a game crash, 24GB can be a lot of load if some extra adjustments aren't done (could required more IMC voltage, relaxing timings or command rate, etc). Please try instead something like prime95 in blend mode, under a custom ~20GB of ram usage, and let it run for 4-8h, with special care to monitor temps to exclude your mb+cpu+ram as the main problem. Try also with only 16GB (8+8GB) according to ram specs and a 2T command rate.

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Adept II
Adept II

Re: THREAD_STUCK_IN_DEVICE_DRIVER - RX 480 - 17.9.3

Isn't the MSI card a modified version of the reference card with OC "out of the box" and OC being the "default settings"? When you tell "issue only on OC" you mean OC on top of this defaults, right? Just so there is no missunderstanding on my side.

I have the minimal installation, without any gaming app, etc.

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Adept II
Adept II

Re: THREAD_STUCK_IN_DEVICE_DRIVER - RX 480 - 17.9.3

Going to do both. Might even be error in ram or maybe an issue with 4x chips configuration (did not know it is a problem, timings did auto sync when I checked after inserting and I thought that is enough as an "ok"). I currently have 2x4gb + 2x8gb. Actually I bought the 2x8gb all together with the RX480... But after some testing and only crashes in 3d context, not regular in system I thought ram is not a problem.

Sometimes assumptions by symptoms, that two issues (hd7870 and now rx480) both have the same cause might lead to false exclusion of possible causes. For example if it is the same issue, the two new 8gb can be excluded as a problem. But as I found the problem I have might have dozens of different causes. And when you separate both from each another suddenly options like the 2x8gb which coincidentally were bought and inserted together with the RX480 to be the problem emerge: being "broken" or causing troubles because of the combo with the 2x4gb and timings.

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Re: THREAD_STUCK_IN_DEVICE_DRIVER - RX 480 - 17.9.3

When I wrote OC, it meant anything over the stock clock for the max p-state on bios which is 1303/2000 that needs to be applied via software. This is why my described issue on the other thread shouldn't apply in your situation.

On a side note: The MSI card has a completely different power delivery vs the reference model, and a higher available TDP (150W or 180W +50% power usage and other enhanced >A settings, depending on bios before or after .153 where limits where reduced a bit, while having the possibility to draw >225W via connectors, vs 120W +50% TDP on the reference model that shouldn't draw over 150W via slot+pci-e plug). This is so the MSI premium model doesn't throttle at the higher clock its sold at (the reference model can throttle even at 1266), while still having OC room. Other difference from most other RX480 cards are vram timing bootstraps on these MSI. If your vram seems to OC a bit less than most other cards reviewed, its because timings are tighter at >2000 than usual (same as the previous 1750 strap instead of being more relaxed). Depending on usage, this could be more effective than a higher OC margin available.