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Drivers & Software

tornic93
Newcomer
‎02-14-2018 05:07 AM

Thread_STUCK_IN_DEVICE_DRIVER ON Graphics Chipset AMD Radeon R7 M260DX

Hi, I have a Lenovo Z50-75 laptop, it's an AMD FX 7500 with 16 GB of RAM, 1 TB of HDD and a Radeon R7260MDX graphics with 2 GB of video and Windows 10.

For some time now, I have blue blues with the error THREAD_ STUCK_IN DEVICE_DRIVER, I would like to know what the error is and if there is a solution.

This blue screen sold me and I watched videos, movies listening to music or playing games like the Age of Mythology.

Attached Images and a text with errors caused

AMD Graphics Card

    • Make and model: Graphics Chipst AMD Radeon R7 M260DX 2GB
  • Laptop System

Lenovo Z50-75

  • S.O
    • Windows 10 Home Edition  64bit Version 1709 Compilation of Operating System 16299.214
  • Driver version installed
    • Radeon Software Crimson Edition 16.6
  • Display Devices
    • CMN N156HGE-EBB  15.6" LCD (FHD) 1920 x 1080
  • Motherboard + Bios Revision
    • LENOVO Lancer 5B3 (Socket FS1r2)  Versión del BIOS    A4CN43WW (V 2.12)
  • CPU/APU

    AMD FX-7500 Radeon R7, 10 Compute Cores 4C+6G

  • Power Supply Unit  Make, Model & Wattage
    • PABAS0241231 LENOVO SN:41167 ID:41167LENOVO PABAS0241231
  • RAM
    • Amount of memory installed; 16GB
    • Crucial CT102464BF160B.M16 SO-DIMM Memory speed   DDR3-1600 (800 MHz) 8GB
    • Crucial CT102464BF160B.M16 SO-DIMM Memory speed    DDR3-1600 (800 MHz) 8GB

==================================================

Dump File         : 021118-45171-01.dmp

Crash Time        : 11/02/2018 20:58:05

Bug Check String  : THREAD_STUCK_IN_DEVICE_DRIVER

Bug Check Code    : 0x100000ea

Parameter 1       : ffff840c`6fd54700

Parameter 2       : 00000000`00000000

Parameter 3       : 00000000`00000000

Parameter 4       : 00000000`00000000

Caused By Driver  : dxgkrnl.sys

Caused By Address : dxgkrnl.sys+26f13

File Description  :

Product Name      :

Company           :

File Version      :

Processor         : x64

Crash Address     : ntoskrnl.exe+175880

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\WINDOWS\Minidump\021118-45171-01.dmp

Processors Count  : 4

Major Version     : 15

Minor Version     : 16299

Dump File Size    : 687.708

==================================================

==================================================

Dump File         : 020618-50859-01.dmp

Crash Time        : 06/02/2018 16:44:08

Bug Check String  : THREAD_STUCK_IN_DEVICE_DRIVER

Bug Check Code    : 0x100000ea

Parameter 1       : ffff9a83`06bb4380

Parameter 2       : 00000000`00000000

Parameter 3       : 00000000`00000000

Parameter 4       : 00000000`00000000

Caused By Driver  : dxgkrnl.sys

Caused By Address : dxgkrnl.sys+26f13

File Description  :

Product Name      :

Company           :

File Version      :

Processor         : x64

Crash Address     : ntoskrnl.exe+175880

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\WINDOWS\Minidump\020618-50859-01.dmp

Processors Count  : 4

Major Version     : 15

Minor Version     : 16299

Dump File Size    : 1.249.444

====================================================================================================

Dump File         : 011318-77312-01.dmp

Crash Time        : 13/01/2018 17:13:14

Bug Check String  : THREAD_STUCK_IN_DEVICE_DRIVER

Bug Check Code    : 0x100000ea

Parameter 1       : ffffbe82`9c547080

Parameter 2       : 00000000`00000000

Parameter 3       : 00000000`00000000

Parameter 4       : 00000000`00000000

Caused By Driv Graphics Card Manufacturer - Powered by AMD Graphic Chipset - AMD Radeon R7 M260DX Device ID - 6665 Supplier ID - 1002 Subsystem ID - 1309 Subsystem Provider ID - 17AA Revision ID - 00 Bus Type - PCI Express 2.0 Current bus configuration - PCI Express 2.0 x8 BIOS version - 015.040.000.003 BIOS part number - BR45043.001 BIOS date - 2013/10/18 05:10 Memory size - 2048 MB Memory type - DDR3 Clock memory - 900 MHz Central clock - 855 MHz Total memory bandwidth - 14 GByte / s 2D driver file path - / REGISTRY / MACHINE / SYSTEM / ControlSet001 / Control / Class / {4d36e968-e325-11ce-bfc1- 08002be10318} / 0000 er: dxgkrnl.sy

Caused By Address : dxgkrnl.sys+26d33

File Description  :

Product Name      :

Company           :

File Version      :

Processor         : x64

Crash Address     : ntoskrnl.exe+1756e0

Stack Address 1   :

Stack Address 2   :

Stack Address 3   :

Computer Name     :

Full Path         : C:\WINDOWS\Minidump\011318-77312-01.dmp

Processors Count  : 4

Major Version     : 15

Minor Version     : 16299

Dump File Size    : 1.139.668

==================================================

Preview file
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1 Reply
elstaci
MVP
‎02-14-2018 08:52 AM

You have the latest BIOS for your Laptop which is good thing. Here is the APU driver for your FX-7500 Radeon R7 : APU

Download the Full set from AMD Support. Make sure your Windows 10 is fully Updated via Windows Update. Delete C:\ AMD folder from the Root Directory. Disconnect your laptop from the Internet (Disable WiFi or remove Internet cable)          

Uninstall the current AMD Graphics driver and AMD Software using Windows Uninstall then download and use DDU (DISPLAY DRIVER UNINSTALLER) in safe mode to remove all traces of the current AMD Driver from the laptop. Reboot.

Go to Device Manager and make sure your are on the Microsoft Basic Display Adapter in "Display Adapter".  If you still see a AMD Display driver use " Properties" uninstall the driver checking the box to delete driver from computer.

Reinstall the new AMD APU drivers as per AMD Forum: Laptop graphics update...How to  and How to Configure Laptop Switchable Graphics .

Hopefully you won't get anymore BSOD errors on your laptop. If you continue try using a Older Previous APU driver and see if that works.

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