Drivers & Software

[punkkk]

I have Dell Inspiron 5459 with Radeon R5 M335. I am stuck at Blue Screen of Death (BSOD) Stop Code: "THREAD STUCK IN DEVICE DRIVER". I have contacted Dell, Windows and AMD Support but nothing is helping. I have even Clean Installed Windows and Installed Latest Graphic Card Driver tried using DDU (Display Driver Uninstaller) nothing is helping. Everything works fine and suddenly I get BSOD Error. Please help me.

Laptop Details:

Dell 5459

7th Gen i7 Processor

AMD Radeon R5 M335

8 GB RAM

1 TB HDD

Windows 10 PRO 64 bit

Message was edited by: Matt B

We have updated the title of this discussion with relevant details to better describe your issue.

[elstaci]

You need to update your Dell Laptop. There are several important new driver and BIOS updates that you should install. You especially need to update the BIOS (urgent) and Intel Management Driver (Urgent) Here is a copy from Dell Support for your Laptop:

Support for Inspiron 5459 Change product

Drivers & downloads​

Let us analyze your system to find the latest updates.

Detect Drivers

                                             AllApplicationAudioBIOSChipsetMouse, Keyboard & Input DevicesNetworkSerial ATASystem UtilitiesSystems ManagementVideo                                        

Operating system :BIOSNot ApplicableUbuntu 14.04Windows 10, 64-bitWindows 7, 64-bitWindows 8.1, 64-bit

Format :                                             AllA zip file or cab file containing the users guide in HTMLCPG BIOS Executable for Windows/DOSOne or more self extracting disk images inside of a self extracting zipUpdate Package for MS Windows 32-BitUpdate Package for MS Windows 64-Bit.ZipPack External                                        

Show downloads by Service Tag for factory-installed components. What's this?

Show urgent downloads only

Add Selected to Download List

	Name	Category	Last Updated	Download
	Dell Help And Support Application	Application	07 Nov 2017
	Dell Digital Delivery Application	Application	10 Jan 2018
	OTB Survey - Dell Customer Connect	Application	03 Jan 2018
	Dell Update Application	Application	04 Jan 2018
	Importance: Recommended
	Version: 1.9.60.0 ,A00 Older versions	Release Date: 05 Oct 2017
	File Name: Dell-Update-Application_HKMCJ_WIN_1.9.60.0_A00.EXE
	File size: 8.06 MB
	Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running the following Windows 7, Windows 8.1, and Windows 10.
	View full driver details
	Dell Foundation Services - Application	Application	08 Jan 2018
	Dell Quickset Application	Application	24 Feb 2016
	Realtek High Definition Audio Driver	Audio	30 Aug 2017
	Dell Inspiron 5459/5559/5759 SKL System BIOS	BIOS	10 Jan 2018
	Importance: Urgent
	Version: 1.4.1 ,1.4.1	Release Date: 10 Jan 2018
	File Name: Inspiron5459_141.exe
	File size: 6.6 MB
	Description: This package provides the BIOS update for Dell Inspiron 5459/5559/5759 running the following Operating Systems: Windows and DOS.
	Restart required View full driver details
	Intel Management Engine Interface Driver	Chipset	03 Jan 2018
	Importance: Urgent
	Version: 11.7.0.1054 ,A02	Release Date: 12 Dec 2017
	File Name: Intel-Management-Engine-Interface-Driver_7CDG2_WIN_11.7.0.1054_A02.EXE
	File size: 79.53 MB
	Description: This package provides Intel Management Engine Interface Driver and is supported on Inspiron and Vostro running the following Operating System:Windows 10.This driver is required to install in addition to chipset driver.
	Restart required View full driver details
	Realtek USB Memory Card Reader Driver	Chipset	13 Dec 2016

[punkkk]

Thank You so much for information and reply. And yes every component of my laptop is updated. Windows update has been done BIOS Update has been done Intel Management Engine Interface Driver and every other things are up to date. And I am still getting the same error. Please suggest me more!!!! elstaci​

[elstaci]

this is from Tom's Hardware concerning your BSOD error. It has some helpful tips on resolving the problem , It is about a year old but I believe still valid: How to fix Windows 10 Thread Stuck In Device Driver error - Windows 10

This link is even better than the above. It goes into more depth troubleshooting your problem: http://troubleshooter.xyz/wiki/fix-thread-stuck-in-device-driver-windows-10/

This from Microsoft Forum answer:

Hi,

The issue that you’ve encountered regarding the device driver on your computer may be caused by some configuration or files mismatched. To sort out your concern, we suggest that you run the System File Checker (SFC) tool to scan and correct any possible integrity violation on the system. To do this, you may follow the steps provided on thislink. Once you’re on the page, expand the version of Windows that you are using under the Run the System File Checker tool (SFC.exe) section, and then proceed with the steps to complete the process.