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Drivers & Software

seriosbrad
Journeyman III

The AMDRyzenMasterDriverV19 service failed to start due to the following error:

The AMDRyzenMasterDriverV19 service failed to start due to the following error:

Cannot create a file when that file already exists.

This is the only error in the Event Viewer when this problem occurs.

This was happening yesterday during Forza Horizon 5.  I can't make it beyond the intro sequence because my PC hard shuts down.  

Spent several hours troubleshooting. RAM tests, power supply swapping, all temperatures are great.  Literally all other games are playable without issue.

So this morning I reinstalled windows with the latest AMD drivers and it's still happening.  I never even had Ryzen Master installed pre reinstall, and definitely not post reinstall.

I could never play Forza Horizon 4 either because it also shut down my PC in a similar hard shutdown fashion, but I don't remember the errors from that time.

 

Ryzen 3700x

16GB G.Skill 3600

Radeon 5700xt

MSI X570 Gaming Plus

 

 

11 Replies
Yamez
Journeyman III

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

I'm having exactly the same issue, BSOD's with critical process died error. 

I ran "Get-EventLog -LogName system -EntryType Error -Newest 20 | FL" to read through the last list of events after each BSOD, and the most pertinent is  " The AMDRyzenMasterDriverV19 service failed to start due to the following error: %%2" 

I've had no luck in solving it or figuring out what the issue is right now. 

Asus B540
AMD Radeon RX 5700 XT
AMD Ryzen 5 2600 Six-Core Processor

JBranch
Journeyman III

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

Having the same issue here also.
This is what I see in the Event Viewer:
The AMDRyzenMasterDriverV19 service failed to start due to the following error:
Cannot create a file when that file already exists.

I've tried re-installing windows, swapped RAM, swapped PSU, swapped motherboard. Having no luck solving this one.

Ryzen 9 3900XT

Msi Gaming X Trio 6800XT - 16G

Trident Z Neo 32GB 3600Mhz 16-19-19-39

Mag x570 Tomahawk 

RM850 Gold PSU

JBranch
Journeyman III

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

I think I may have fixed my issue. I don’t use Ryzen Master, so I went into the registry and removed the Ryzen Master services. I haven’t had any issues since, but I’ll loop back to confirm.

seriosbrad
Journeyman III

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

@JBranch  I have seen this fix before. In my case, deleting them just caused them to re-appear after a reboot.   This is still without Ryzen Master installed.  

Yamez
Journeyman III

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

As a work around, because I noticed that this issue only occured when waking my computer from sleep or hybernation--I have turned off sleep and hibernation on my machine. There have been no BSOD's since I've done this, but don't feel that this is a tenable long term solution. 

I suspect that there is a problem AMD's drivers. I hope it is resolved with a future update. 

OpelAstraTurbo
Adept I

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

Completely the same problems. One to one, already dug up the entire Internet in search of a solution, but did not find it. The computer also turns off when playing Forza Horizon 4 and 5, too. And other games, like hunt showdown, and everything works perfectly.
         


Ryzen 7 3700x
24gb HyperX 3000
radeon 5700xt
Asrock b550 extreme 4

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OpelAstraTurbo
Adept I

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

Guys, I'm adding. So yesterday I decided to lower the refresh rate from 165 to 83 in Forza, the game really worked, the pc didn't turn off, so I was able to play for about an hour or more, then when I applied vinyls, the pc suddenly turned off again.

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OpelAstraTurbo
Adept I

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

I add: having reduced the update frequency in the game settings to 83, shutdowns occurred less frequently, but still occurred after half an hour, an hour. As a result, I reduced the refresh rate in the settings to 55 and after that I played without shutdowns for several hours. I think this is a good solution, at least for a while until the drivers are repaired. If it helps anyone, write to me.

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brewergamer
Adept I

Re: The AMDRyzenMasterDriverV19 service failed to start due to the following error:

I have the same exact GPU and motherboard that you do, same issue except my CPU is a ryzen 3950x.  Did you happen to be playing on Xbox PC Game pass? I see it happening to me only on xbox's game pass app, any steam game seems 100% fine.  Could be an issue on xbox's side. 

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