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Drivers & Software

av_enhexp
Journeyman III

Tetris Effect Fatal Error

Hi, we've received number of claims that the recent AMD driver 19.12.2/19.12.3 crashes the Tetris Effect with a fatal error at launch. The error log shows it is crashing at atidxx64.dll. Reverting to 19.12.1 work without any issues but don't want to direct players to rollback their drivers in case it affects other games. Does anyone know if there's a fix for this?

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6 Replies
chaitanya
Adept II

Re: Tetris Effect Fatal Error

Hi,

Can you please mention the Setup configuration like Graphic card and CPU etc .. ?

Thanks,
Chaitanya 

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xameryn
Journeyman III

Re: Tetris Effect Fatal Error

I have the same issue and I can provide mine,
XFX RX 580 8gb

Ryzen 7 2700
Version 19.12.3
Updating to the 2020 adrenaline broke the game and on launch I have the message "The UE4-TetrisEffect Game has crashed and will ..." followed by "Fatal error!".

Hope this helps.

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av_enhexp
Journeyman III

Re: Tetris Effect Fatal Error

Here are some of the reported AMD GPUs by our players:

ATI Radeon RX 580 Series

Radeon RX 5700 XT

Radeon RX Vega 56

This happens regardless of whether they have Intel or AMD CPUs. We've found that they all have AMD GPUs (no one on Nvidia reported this) and they are all on 19.12.2 or 19.12.3. Rolling their driver back to 19.12.1 works for them.

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neoaeon
Journeyman III

Re: Tetris Effect Fatal Error

@av_enhexp, @chaitanya

Bug is still present in 20.1.1 released Thursday 9 January 2020.

Find below a side-load fix to avoid having to downgrade drivers, so you can continue to run 20.1.1 while fixing UE4 games like Tetris Effect:

Prerequisite: Install 7-zip

  1. Go to https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/rade...
  2. Download Adrenalin 2019 Edition 19.12.1 Optional from Windows 10 - 64-Bit Edition, https://drivers.amd.com/drivers/beta/win10-radeon-software-adrenalin-2019-edition-19.12.1-dec2.exe 
  3. In Explorer, navigate to the download location.
  4. Right click win10-radeon-software-adrenalin-2019-edition-19.12.1-dec2.exe and select 7-zip -> Open Archive
  5. In 7-zip, Navigate to \Packages\Drivers\Display\WT6A_INF\B349181\
  6. Find atidxx64.dll and extract it somewhere (e.g. desktop)
  7. In Explorer navigate to the Tetris Effect installation directory, (e.g. Epic Games Install Location)
  8. Navigate to TetrisEffect\TetrisEffect\Binaries\Win64\
  9. Move atidxx64.dll to this directory.  The directory should now contain TetrisEffect-Win64-Shipping.exe and atidxx64.dll

Enjoy.

Once fixed by AMD, simply delete the 19.12.1 version of atidxx64.dll from TetrisEffect\TetrisEffect\Binaries\Win64\

System Information below, as I'm affected as well.  However this appears to be driver related and not hardware/system related.

Processor Name: AMD Ryzen 7 2700X
Original Processor Frequency: 3700.0 MHz

CPU ID: 00800F82
Extended CPU ID: 00800F82
CPU Brand Name: AMD Ryzen 7 2700X Eight-Core Processor
CPU Vendor: AuthenticAMD
CPU Stepping: PiR-B2
CPU Code Name: Pinnacle Ridge
CPU Technology: 12 nm
CPU OPN: YD270XBGM88AF
CPU Thermal Design Power (TDP): 105.0 W
CPU Thermal Design Current (TDC): 95.0 A
CPU Electrical Design Current (EDC): 140.0 A
CPU Max. Junction Temperature (Tj,max): 85 °C
CPU Thermal Trip Limit: 115.0 °C
CPU HTC Temperature Limit: 115.5 °C
CPU Type: Production Unit
CPU Platform: AM4
Microcode Update Revision: 800820B
SMU Firmware Revision: 43.21.0
Core Performance Order: 1, 3, 6, 2, 7, 5, 8, 4
Number of CPU Cores: 8
Number of Logical CPUs: 16

Motherboard Model: ASRock X370 Killer SLI/ac
Motherboard Chipset: AMD X370 (Promontory)
Motherboard Slots: 6xPCI Express x1, 1xPCI Express x2, 2xPCI Express x4, 1xPCI Express x8, 1xPCI Express x16
PCI Express Version Supported: v3.0
USB Version Supported: v3.1
BIOS
BIOS Manufacturer: American Megatrends
BIOS Date: 04/18/2019
BIOS Version: P5.30
AMD AGESA Version: Combo-AM4 0.0.7.2
UEFI BIOS: Capable
Super-IO/LPC Chip: Winbond/Nuvoton NCT6779D


Video Chipset: AMD Radeon RX 580
Video Chipset Codename: Polaris 20 XTX/Ellesmere
Video Memory: 8192 MBytes of GDDR5 SDRAM

Video Card
Video Card: AMD Radeon RX 580 (Polaris 20 XTX) [ASRock]
Video Bus: PCIe v3.0 x16 (8.0 GT/s) @ x16 (8.0 GT/s)
Video RAMDAC: Internal DAC(400MHz)
Video BIOS Version: 015.050.002.001
Hardware ID: PCI\VEN_1002&DEV_67DF&SUBSYS_50301849&REV_E7
PCI Location (Bus:Dev:Fnc): 31:00:0

Driver Manufacturer: Advanced Micro Devices, Inc.
Driver Description: Radeon RX 580 Series
Driver Provider: Advanced Micro Devices, Inc.
Driver Version: 26.20.15011.5007
AMD Driver Package Version: 19.50.11.05-200109a-350652E-RadeonSoftwareAdrenalin2020
AMD Crimson Driver Version: 20.1.1
Driver Date: 08-Jan-2020
DCH/UWD Driver: Capable
DeviceInstanceId PCI\VEN_1002&DEV_67DF&SUBSYS_50301849&REV_E7\4&1C3D25BB&0&0019
Location Paths PCIROOT(0)#PCI(0301)#PCI(0000)
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av_enhexp
Journeyman III

Re: Tetris Effect Fatal Error

Hi  neoaeon‌ and xameryn

Seems like driver 20.1.2 has fixed the issue.

Release notes here:

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-1-2

Fixed Issues

Some UE4 based titles such as KovaaK 2.0: The Meta™, Tetris Effect™ and Snooker 19™ may fail to launch with Adrenalin 2020 edition software.

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neoaeon
Journeyman III

Re: Tetris Effect Fatal Error

av_enhexp Can confirm,

Works now after removing atidxx64.dll from TetrisEffect\TetrisEffect\Binaries\Win64\

Driver Information 
Driver Manufacturer: Advanced Micro Devices, Inc.
Driver Description: Radeon RX 580 Series
Driver Provider: Advanced Micro Devices, Inc.
Driver Version: 26.20.15011.10003
AMD Driver Package Version: 19.50.11.10-200113a-350865E-RadeonSoftwareAdrenalin2020
AMD Crimson Driver Version: 20.1.2
Driver Date: 12-Jan-2020
DCH/UWD Driver: Capable
DeviceInstanceId PCI\VEN_1002&DEV_67DF&SUBSYS_50301849&REV_E7\4&1C3D25BB&0&0019
Location Paths PCIROOT(0)#PCI(0301)#PCI(0000)
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