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Drivers & Software

Journeyman III

Steinberg Cubase Crash - AMD Driver

Hi Guys,

A few months ago I was upgrading my old Nvidia System to AMD. I am using a DAW (Digital Audio Workstation) Cubase 9.0 which seem to crash from time to time. This leaves me in doubt, because the CPU Usage is not more than 10% most of the time.
In some forums I found out that it may be the Graphics Driver that is causing the issue, but I dont know because I cant identify the codes down below.

Any ideas how to fix it without deinstalling the driver and working with the casual windows driver?
I would appreciate a future if it is the driver because the reason why I upgraded my setup was speeding up my workflow. But currently the opposite is happening.

My specs: Win 10
Ryzen 3900x
32gb Ram

Radeon Driver is updated to version: 20.2.1.

Name des fehlerhaften Moduls: ucrtbase.dll, Version: 10.0.18362.387, Zeitstempel: 0x4361b720
Ausnahmecode: 0xc0000409
Fehleroffset: 0x000000000006db8e
ID des fehlerhaften Prozesses: 0x9754
Startzeit der fehlerhaften Anwendung: 0x01d5e17e1f9dc399
Pfad der fehlerhaften Anwendung: C:\Program Files\Steinberg\Cubase 10\Cubase10.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\ucrtbase.dll
Berichtskennung: d6836cee-2537-457b-81c8-99f819180d6f
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Faulting module name: ucrtbase.dll, version: 10.0.18362.387, timestamp: 0x4361b720 Exception code: 0xc0000409 Error offset: 0x000000000006db8e Faulting process id: 0x9754 Faulting application start time: 0x01d5e17e1f9dc399 Faulting application path: C: \ Program Files \ Steinberg \ Cubase 10 \ Cubase10.exe Faulting module path: C: \ WINDOWS \ System32 \ ucrtbase.dll Report ID: d6836cee-2537-457b-81c8-99f819180d6f Full name of the faulty package: Application ID that is relative to the bad package:
2 Replies
Journeyman III

I'm having a similar Cubase 11 crash related to ATIDXX64.dll 

Are there any plans to fix this bug?  Steinberg is blaming it on AMD's drivers.


Open a AMD Service Request (Official AMD  Support) and let them be aware of the problems you are having with this specific software from here: