cancel
Showing results for 
Search instead for 
Did you mean: 

Drivers & Software

onewithwaves
Adept I

Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

Hello and thanks for taking a look at my question! I've been building PCs for over 10 years and this issue has me totally perplexed; any and all advice is very appreciated! Sorry for following AMD's template but I'm a new user and don't want to anger the community on day one.

Describe your system:

  • Custom ATX desktop
  • AMD Graphics Cards:
    • Sapphire NITRO+ RX 480 8GB x2 (Crossfire setup)
  • Operating System:
    • Windows 10 Pro 64-bit (most likely ver. 1803)
  • Driver version installed
    • Adrenalin 2019 Edition 18.12.3 (Optional)
  • Display Device
    • Acer XG270HU, DisplayPort connection (fully DP compliant cable)
  • Motherboard + Bios Revision
    • ASRock Z87 Extreme4, latest beta BIOS (it's far newer than the latest stable and both are several years old)
  • CPU
    • Intel i5-4670K (OC to 4.2GHz)
  • Power Supply Unit Model & Wattage
    • EVGA Supernova G2 750W
  • RAM
    • 16GB

Describe your issue:

I've been running an RX 480 since they came out and I love my Nitro+ so much, I wanted to get it a friend on eBay. The first card I got had clearly been used for mining and had lots of problems; it didn't always power on with my system, sometimes my MOBO reported it didn't support UEFI when powering on, etc., and I returned it as not working. I got another card which is in much better shape and doesn't throw any errors on me but I have lingering issues I expect are from the old shoddy card (not sure how that would be possible but it's the only thing that's changed). When I first set up CF I was getting ~%150 scaling in Overwatch and all my monitoring programs worked perfectly (I use Afterburner to display hardware stuff on my G13's LCD). After the (old, bad) card threw a few fits, Afterburner stopped reporting GPU load correctly and OW and other CF capable titles stopped scaling at all; even with CF turned off, they ran far worse than they did before I set up CF. After getting the second (good, working) card, most games scale properly again but Afterburner and HWinfo64 are still not reporting GPU load at all; both cards constantly read 0%. I also have some issues with microstutter and CF scaling that weren't there before. For example, Overwatch runs in CF when connecting to the server and entering the game, but CF suddenly turns off once the menu loads (I have the CF logo turned on for troubleshooting purposes). I've even specified the AMD profile for Overwatch with no improvement. I'm it my wit's end trying to figure out what went wrong and what sort of gremlin that dead card left in my system - what do you think could get me up and running at 100% again?

So far, I've attempted totally uninstalling AMD's driver using DDU in Safe Mode and performing a clean reinstall of the latest Adrenalin driver. I've also totally uninstalled and reinstalled Afterburner, both the latest and Beta versions. I've tried enabling Unified Monitoring in Afterburner, disabling ULPS, disabling Power Efficiency in Radeon Settings, toggling global CF on and off and disabling my CPU's iGPU in my BIOS but haven't been able to resolve this issue. As I said before, any and all help is greatly appreciated as I've run out of ideas at this point.

0 Likes
68 Replies
sattla
Adept II

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

do you even get the crossfire logo in game if enable in Adrenalin software? i also got like 150% scaling but it does not even work for me now only with 1 card.

0 Likes
sattla
Adept II

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

sorry saw now that you have same issue, cf disables when enter game. before that it use to disable when entering the highlight selection in game which was manageable now it does not work at all.

0 Likes
onewithwaves
Adept I

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

I don't think I ever opened the highlights section of the game when it was working as expected so that's interesting that you're seeing a similar issue. What have you tried so far in order to fix it?

0 Likes
sattla
Adept II

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

This all started with Ashe update so i guess its overwatch that has done something that forces second GPU to start working when entering main screen of game..

I did raise this issue with Blizzard who said it was on AMD's side and since AMD has it on its list of supported games they should rly look in to it as its about to become the Nr1 esport title or atleast thrive to become.

I have also reported this to AMD before without any kind of reply.

We are running this problem in to 2nd month with any word from AMD over 3 4 driver updates and i dont even think its a big problem

0 Likes
onewithwaves
Adept I

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

I appreciate the additional info; I was only able to find out from one other place after you told me about the specific update, so I'm glad it's not just me. Hopefully AMD reads these forums and tries to get in touch with Blizzard about what changed.

On the other hand, do you think it's a coincidence that Afterburner stopped reporting GPU load for me at the same time? I still find it a little suspicious that other games like Fallout 4 don't seem to scale as well as they did or suffer from way more microstutter than usual. At the same time, though, I know it's basically impossible for a part to affect my PC long after it's been uninstalled short of physical damage.

I re-did all my case fans and bought two GPU support brackets this week. I'll report back next week after I've had a chance to test more extensively in case this is all a case of GPU sag or something silly. I'm planning on doing another clean uninstall with DDU in safe mode and installing whatever the latest driver is at the time. I'm also going to see if enabling the embedded GPU on my CPU makes a difference at all.

0 Likes
colesdav
MVP

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

Hi,

(1). Uninstall Afterburner until you debug the problems.
if your secondary GPU is installed and working properly then the Radeon Performance Overlay in Adrenalin 2019 19.1.1 Driver should be able to report GPU2 Utilization.

(2).RE: DDU in Safe Mode - you need to make sure you disconnect from the Internet. Then run DDU in safe mode to remove AMD driver . Reboot. Make sure you are still disconnected from the Internet otherwise Microsoft OS may install it's estimate of required AMD driver without you noticing during or immediately following boot up and you will end up installing over an existing driver installation resulting in who knows what. Install Adrenalin 19.1.1. then reboot your PC. Then connect to the Internet.

(3). Overwatch was scaling great for me last time I looked. I will check again after I update it to latest patch.

Bye.

onewithwaves
Adept I

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

Thanks colesdav - I'll definitely follow your recommendations once I have a chance to take a look at this again. Disconnecting from the internet is an excellent idea; I wonder if that's the crux of the issue here.

Please let me know if OW is still behaving with CF for you next time you play!

0 Likes
colesdav
MVP

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

Hi,

I am setting it up to test now. I will be running on a pair of R9 Fury X in Adrenalin 2019 19.1.1 on Windows 10 Pro 64 bit.

Bye.

0 Likes
colesdav
MVP

Re: Some strange program & monitoring behavior after replacing a faulty GPU in a CrossFire setup. Any advice how to fix it?

Hi,

Sorry for the delay. I was repairing and running Windows 10 64 bit OS checks after attempt at running Auto Overclocking an RX Vega 64 Liquid.

The Windows 64bit OS was repaired, checked, updated and is fine. I swapped the RX Vega 64 Liquid out and fitted a pair of R9 Fury X's.


I tested how Overwatch is running on i7-4790K and a pair of R9 FuryX in Crossfire at 4K Epic Settings with Crossfire on and off.
Both are running terribly with Adrenalin 2019 19.1.1. in comparison to last time I ran those cards on that game at those settings.
I am getting mouse lag, hitching gameplay, generally bad experience.
In short there is something wrong or something has seriously changed and got harder w.r.t. Graphics Requirements for running Overwatch.

Also I got an AMD Related Driver Windows 10 64bit BSOD when adjusting the in game resolution in Overwatch which I have never seen before.
I will add that BSOD here next.

I also checked Destiny 2 - that is running fine at 4K highest settings and I get positive scaling.
The CPU and GPU were running at stock clocks.
Fan, temp,and power targets for the GPU were maxed out.

Interesting.


I will go and check what has been going on with Overwatch. Maybe they have pushed up Graphics Requirements significantly?
I would have thought that 4GB of HBM and definitely 8GB of Vram on RX480 should be more than enough for Overwatch.
Also I will take a detailed look at what GPU VRAM is reported by the R9 Fury X - maybe you could check what your RX580's say?

Thanks.

0 Likes