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Drivers & Software

bam
Adept I

shut down hangs following update (AMD System 2.89.0.57) for HP Pavilion gaming laptop

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Slow shut down following update: AMD - System 2.89.0.57.

shut down takes about 1-2 mins. Not cool!

NB. a few days ago my system updated to the 2020-07 Windows update (version 2004) HOWEVER, I did not have shut down issues following this. This issue happened today (four days later)

Apparently, AMD knows about this already.

Under Known Issues:

"AMD is investigating isolated reports of intermittent system hangs while exiting system sleep on some AMD Ryzen™ 3000 Series Mobile Processors with Radeon™ Graphics. "

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-7-2 

Anyway, We want a fix please !!!!

Maybe a work around? How to roll back/restore things prior to that AMD system update?

notes:

all things are updated and clean.

already troubleshooted power settings via windows trouble shooter.

"turn on fast-start up" is disabled (which tends to fix these slow shut down issues), did not work in this case

my specs:

HP Pavilion Gaming - 15-ec0003ca

Windows 10 Home 64 bit

System Bios F.05

SSD

GPU

AMD Radeon(TM) RX Vega 10 Graphics
Primary/Integrated

VRAM
2048 MB
DDR4 1200 MHz

CPU
AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx
4 Cores

RAM
8 GB

Radeon Software version 20.7.2

1 Solution

Accepted Solutions
bam
Adept I

Re: shut down hangs following update (AMD System 2.89.0.57) for HP Pavilion gaming laptop

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the problem seems to be gone now for me (no more hang up following shut down tests)

 

I re-installed ("repair" as AMD put it) the Adrenalin Software (200714) 20.7.2.

 

Find the Setup application file on your pc and open it up - and reinstall/repair the software. 

(for me it was This Pc >>> C>>>AMD>>>Radeon-Software-Adrenalin-2020-20.7.2-MinimalSetup-200714_web >>> Setup.exe)

 

(In case you don't have it:

https://www.amd.com/en/technologies/radeon-software )

 

Hope it works for you

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5 Replies
pokester
MVP

Re: shut down hangs following update (AMD System 2.89.0.57) for HP Pavilion gaming laptop

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You can report it to AMD but it sounds like they already know about the issue. Thanks for letting other users know about the problem. 

You hay want to report the issue to HP as well.

https://www.amd.com/en/support/contact-email-form 

kingfish
MVP

Re: shut down hangs following update (AMD System 2.89.0.57) for HP Pavilion gaming laptop

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You might want to check your installed Win upgrade...lots of issues.

https://community.amd.com/thread/254663 

bam
Adept I

Re: shut down hangs following update (AMD System 2.89.0.57) for HP Pavilion gaming laptop

Jump to solution

the problem seems to be gone now for me (no more hang up following shut down tests)

 

I re-installed ("repair" as AMD put it) the Adrenalin Software (200714) 20.7.2.

 

Find the Setup application file on your pc and open it up - and reinstall/repair the software. 

(for me it was This Pc >>> C>>>AMD>>>Radeon-Software-Adrenalin-2020-20.7.2-MinimalSetup-200714_web >>> Setup.exe)

 

(In case you don't have it:

https://www.amd.com/en/technologies/radeon-software )

 

Hope it works for you

View solution in original post

pokester
MVP

Re: shut down hangs following update (AMD System 2.89.0.57) for HP Pavilion gaming laptop

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Awesome thanks for sharing what fixed it! That's the most important part!

bam
Adept I

Re: shut down hangs following update (AMD System 2.89.0.57) for HP Pavilion gaming laptop

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agreed! thanks

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