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Drivers & Software

zargan
Adept II

Short black screens again - RX 5700 XT

Hey all together,

its not long ago that I already did a thread cause I got black screens while playing Red Dead Redemption 2.

The issue there was "Radeon Chill". I deactivated it and was able to finish the game without any new black screen.

Now...

I started playing Division 2 again.

1. It is a known issue that DX12 in this game is very unstable what is very sad because with DX12 I can play the game very smoothly on ultra settings without stuttering. But after some minutes the game just freeze. So I have to use DX11 which performance for me is very shitty compared to DX12 but the game dont freeze. (Had a Geforce before btw and there I never had issues like that)

2. Now the game have random black screens for 2-3 seconds, game dont crash. This is the same bevahiour than I had before with Radeon Chill.

So... wth is going on with the drivers?

Are they really that damn bad and I need to think about going back to the green team where I dont have any black screens or DX12 crashes on any games I played? I hate to say things like this but I start to understand all people saying this.

The RX 5700 XT is a very expensive card. Its not acceptable for me that its so unstable. It would be "ok" for me if there were an official statement about an allover problem which will be fixed while settings the drivers to something special or so. But there is absolutly no real solution between all that complaining people in the internet. End they are really many.

Driver settings only have Sharpening and Anti Lag active. Can one of this features cause troubles like Radeon Chill, too? Should I just dont use any AMD features to get a stable card? Or maybe a preset which looks like very stable?

I really dont know what I should do now.

Any ideas?

Setup:

 

(Updates, Drivers, Bios, Firmware is on latest version. Also did a driver reinstall while using DDU and tried all bios modes of that GPU)

 

Sapphire RX 5700 XT Nitro+

 

Windows 10 Home (64x)

AMD Ryzen 5 3600X

MSI X470 Gaming Plus

16GB RAM

 

2 Monitors:

Both Iiyama G-Master PL2730H

75Hz

Freesync enabled on both

Connected via DP

Changes cables, no difference.

Thanks!

51 Replies
colesdav
MVP

Re: Short black screens again - RX 5700 XT

PSU  = ?

Dont know what AMD Drivers or Motherboard BIOS.

Anyhow.

Do this.

Download Adrenalin 19.12.1 installer.

Download Adrenallin 2020 20.7.2 installer.

Download latest version of DDU.

Disconnect from internet completety.
Boot into Windows 10 Safe Mode.

Run DDU remove asny AMD or Nvidia Drivers.

Boot into Windows 10 Normal Mode.

Install Adrenalin 2019 19.12.1 and ReLive.

Reboot into Windows 10 Normal Mode.

Run the Adrenalin 2020 20.7.2 installer so it extracts installation files under C:\AMD\...

Stop the install after the files are extracted.

Open up Wiundows 10 Device Manager.
Find the GPU under Display Adapters

Update Driver and point to the following location.
C:\AMD\Win10-Radeon-Software-Adrenalin-2020-Edition-20.7.2-July14\Packages\Drivers\Display\WT6A_INF

It should say driver updates sucessfully.

Reboot.

You will now have a Hybrid Adrenalin 2019 19.12.1 GUI/UI and 20.7.2 drivers.
It is the best of a bad bunch.
Bye.

zargan
Adept II

Re: Short black screens again - RX 5700 XT

I will give it a try.

Would be totally stupid that you need to do things like that but when it works.... ^^

So that means I should disable all auto updates in adrenalin and always update drivers manually right?

colesdav
MVP

Re: Short black screens again - RX 5700 XT

Correct - only do manual update.

0 Likes
colesdav
MVP

Re: Short black screens again - RX 5700 XT

Which PSU do you have and are you on latest Motherboard BIOS Update?

0 Likes
zargan
Adept II

Re: Short black screens again - RX 5700 XT

Hey cole,

for the moment it really seems to work.Played today 2 1/2 hours Division 2 and only got 1 freeze with DX12 enabled. Before your workaround I had a game freeze after about  5-10 min.

But one thing doesnt felt right when I updated the driver via device manager. He did the update normally while the displaly turned black 2 times like its typical for driver updates but in the end he said that there was a problem.

Adrenaline on the other hand said see no issues and games are smooth. I cant install the update again because hes saying its already installed. So.. can I ignore that situation?

How is it possible that only the software Adrenaline makes so much issues while the driver himself seems to be ok? This is so stupid. xD

No im not on the actual motherboard bios because I bought a new a few days ago. The bios on it is from 09/2019.

PSU = Be Quiet Straight Power 11 650W

The only question now is...when it will stay stable like this the next days...when I will be sure that I can do a Adrenaline update again? Better never? xD

Thanks a lot m8.

fyrel
Miniboss

Re: Short black screens again - RX 5700 XT

Try turning off freesync on the monitor you aren't running the game on.

0 Likes
colesdav
MVP

Re: Short black screens again - RX 5700 XT

RE: but in the end he said that there was a problem.
What problem did it report?
If I do the install and updates this way, then it says the driver was updated successfully.

If it did fail - I would just reinstall completely.

RE: Power Supply: PSU = Be Quiet Straight Power 11 650W
Well I checked here: https://www.sapphiretech.com/en/consumer/nitro-radeon-rx-5700-xt-8g-gddr6#Specification 
Sapphire state:

System Requirement

  • Recommended 650 Watt Power Supply (Minimum 600 Watt Power Supply).

A review of the PSU is here: be quiet! Straight Power 11 650W Platinum Power Supply Review - Tom's Hardware | Tom's Hardware 
It should be good enough for your system.

Are you overclocking the CPU or DRAM?
You should run with no overclocking first to check GPU Driver stability.
What type of RAM  do you have?
You just say 16GB RAM

You might want to run PassMark MemTest 86 from usb drive:MemTest86 - Official Site of the x86 Memory Testing Tool 
or
Karhu Ram Test from within Windows to makle sure your Ram speed and settings are OK :RAM Test - Karhu Software 

RE:
So I have to use DX11 which performance for me is very "poor" compared to DX12 but the game dont freeze.
Yes AMD GPUs tend to perform poorly on DX11 compared to DX12.
They can run well on DX11 on some titles provided lots of care is taken during coding.

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zargan
Adept II

Re: Short black screens again - RX 5700 XT

In my memory I have not seen any more specific error code. Just "It did not work". I will do it again today and take a better look on the warning this time when it will happen again.

No I never overclock. I hate the risk to destroy my computer. :-D

RAM = 2x 8GB G.Skill Ripjaws V DDR4-3200 DIMM

I dont did a Memtest yet because its the same I used before I installed the AMD card. So it worked before very good with my Geforce. When it will get more worse I will test it too but atm I dont see a reason there. ^^

DX11.. Is there some kind of tweaks or so that can give me better performance with DX11 too?

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zargan
Adept II

Re: Short black screens again - RX 5700 XT

Sounds legit. I will give it a try. Thanks.

Just for me... on which issue you refer here? The Blackscreens or the crashed with dx12? ^^

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