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Drivers & Software

kotreb
Journeyman III

Screen goes black while trying to install new drivers RX5700 XT

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Hello,

I'm having a problem while trying to install new drivers, or any drivers past 19.10.22. Every time I try to install new drivers my screen goes black, but I can hear that windows are still on (e.g. if someone was talking on discord, listening to youtube etc.).I did a clean install of windows and it's still now working. Worth to mention that drivers were working fine before I reinstalled windows.

My specs are:

AMD Ryzen 7 3700X

Sapphire RX5700 XT Pulse 8GB

Corsair 750W TX750M

ASUS Prime X570-P

DDR4 32GB (2x16) G.Skill 3200Mhz Ripjaws V

Windows 10 are up to date, all drivers are up to date (installed them yesterday), mb bios is updated also. Nothing is OC-ed, everything is factory settings. I used DDU cleaner several times, but unfortunately the problem persists.

Maybe i'ts worth to mention that windows don't recognise my GPU in device manager with this drivers installed, but when I tried to install newer ones (had to go to safe mode to delete them) it did show even only after completing 30-40% of the installation. 

Please let me know if I can provide you with more details.

Best regards

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kotreb
Journeyman III

Re: Screen goes black while trying to install new drivers RX5700 XT

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So I managed to solve the problem. The solution for me was to switch to other bio on gpu, install drivers and that was it. After that I switched to "faster" bios (a.k.a. regular bios) and everything is running smoothly. 

Full disclosure, I also put new hdmi cable, although I doubt it has anything to do with it since the one I was using was new (1 month old), but it maybe helped.

Good luck to anyone having the same problem.

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2 Replies
kotreb
Journeyman III

Re: Screen goes black while trying to install new drivers RX5700 XT

Jump to solution

So I managed to solve the problem. The solution for me was to switch to other bio on gpu, install drivers and that was it. After that I switched to "faster" bios (a.k.a. regular bios) and everything is running smoothly. 

Full disclosure, I also put new hdmi cable, although I doubt it has anything to do with it since the one I was using was new (1 month old), but it maybe helped.

Good luck to anyone having the same problem.

john007
Exemplar

Re: Screen goes black while trying to install new drivers RX5700 XT

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Hello.

After you DDU the drivers, try and install Autoruns and check the list for any redundant AMD DLL files, just delete them.

I had a similar issue and this fixed the problem, it was left over DLL files.

Hope this helps.

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