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Drivers & Software

livingcelliest
Journeyman III

Screen Freezes turns to black screen then back to normal display issue

Good day,

Im not sure if this can be considered a BSOD issue, but hear me out.

System Specs:
OS: Win10 x64 Ver 1809
CPu: AMD Ryzen 5 2600
Motherboard: B450 TOMAHAWK MAX
RAM: 16gb
PSU: Radeon RX 570 Series
Monitor: ASUS VC239


ive been experiencing this quite often these days. My screen freezes turns to black screen then back to normal. Its weird coz I play a lot of games but this happens randomnly whenever I play this mmorpg Dragon Nest SEA server. I've check the event viewer and i found this event ID 4101 saying "Display driver amdkmdag stopped responding and has successfully recovered."

I kinda have the same issue with this guy, https://www.sevenforums.com/bsod-help-support/255692-black-screen-shutdown-dragon-nest-3.html and I tried doing the verifier thing, but right after restarting i get this driver-verifier-detected-violation something, ur pc ran into an error blah blah. so i tried running it on safe mode to disable verifier. I also tried doing the TDR fix thing but no luck. I dont really know what im doing. I purely rely on trial and error basis. Hope you can guide me with this one. Thank you!

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8 Replies
mickeekung
Challenger

Re: Screen Freezes turns to black screen then back to normal display issue

AMD 20.5.1 software+Window 10 20H1(2004) may help you get rid of this problem.

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livingcelliest
Journeyman III

Re: Screen Freezes turns to black screen then back to normal display issue

well im already using the amd 20.5.1

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lukazz3107
Journeyman III

Re: Screen Freezes turns to black screen then back to normal display issue

Hey,  installing an older driver from 2019 solved the Problem for me, i had it as well with my rx570

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deadsmokers
Journeyman III

Re: Screen Freezes turns to black screen then back to normal display issue

Did you fix this issue sir? I really need a solution because im having a hard time watching full screen on any media player web included (youtube,netflix,etc.) Thanks sir!!

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mickeekung
Challenger

Re: Screen Freezes turns to black screen then back to normal display issue

Please download 20.7.1 and try again.

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optimusprime91221
Journeyman III

Re: Screen Freezes turns to black screen then back to normal display issue

Downloaded 20.7.1 
installed all previous versions
uninstalled with DDU
tried windows version 10 Build 1709~2004
stopped all windows update, resumed update

added TdrDelay, TdrLevel to registry
turned off pcie express lane management in power options

cant get rid of this issue. still facing it.

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jakkz0rr
Journeyman III

Re: Screen Freezes turns to black screen then back to normal display issue

Any luck with this? Having the same issue and I'm completely stuck too.

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dsmith73
Journeyman III

Re: Screen Freezes turns to black screen then back to normal display issue

Bump

Any solution identified?

I've started having this issue also - about a month now

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